ComplaintsforSport Durst Millennium Automotive Group

• Initial Complaint

  06/16/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I got an oil change and was up sold on a fuel injection cleaning. One day later, the access panel partially fell off underneath my car and broke before I could pull over. This panel is the first thing removed to access the oil pan and the last thing reattached afterwards. It had 2 out of 8 screws in it, explaining why it was dragging. Clearly the service department is at fault. I am currently driving around without one, so if anything hits the underside of my car just right, I’ll sustain further damage. I began calling and leaving messages every day, for the service department, for the service manager, for the general manager, literally anyone I could in order to get my problem resolved. I’m up to 21 phone calls at this point, and no closer to a resolution. I want a full refund from that day ($261.97), and a new access panel sent to my new address (*** **** ****** ***** ****** ** *****). Did I mention that I was dealing with all of this as I was moving?!! I will not drive 180 miles to go back to that dealer, and I would not trust them with my car anyway. I also found 2 random knobs loose in my car that they removed… no idea where they’re supposed to go. Please help!

  

  Business response

  06/20/2022

  Thank you for the opportunity to address this complaint.
  

  Our service manager has received 2 voicemails from Ms. ******* and has attempted to reach out to her on more than on occasion. Our service advisor had communicated with Ms.

  ******* and asked her to bring vehicle in to evaluate the issue and we are open to making it right, but without the opportunity to see the vehicle we have no intention on cutting a

  check and mailing it. We can see the photo of the part in question but those can become unattached by running over something as well, such as a tall speed bump, debris in the road

  or other road hazards.  Not sure what random loose knobs could be but willing to address those as well with proper inspection.
  
  Sport Durst Automotive Group

  

  Business response

  06/22/2022

  An agreement has been reached with Ms. ********

  Thank you

  Sport Durst Automotive Group

  Customer response

  06/22/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  05/17/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Purchased a 2021 Jeep from dealership in Nov. In Jan. the Jeep stalled and I had to have it towed to the dealership in ************. I was told that it was a valve that needed to be fixed. I was told the vehicle was fixed. Then again in April the vehicle stalled. I have it towed back to Sports Durst. I told them that this was the 2nd time that I had this problem and I only had the vehicle for 6 months and at this time it was only 5000 miles on the Jeep. There is no reason I should be having problems with a new Jeep. I was told that there was bad gas in the Jeep and they needed to empty the tank and replace the gas and that would fix the problem. I explained to them that, that was not the problem but they would not listen. I was called and told the gas was replaced and the Jeep was running. A few days before that I received a message saying there was a recall on the Jeep. The recall was for the same issue that had in Jan. Then I was told that they would not be able to order the part until May 31st and still do not know when the part will come in and when it will be fixed. During all of this I have been making my normal monthly payment. I have been without a vehicle. I asked about a loaner and I was told they did not have any, I asked if I was to rent a car would they reimburse me and I was told no. I do not understand how I have a brand new vehicle and having all of these problems with it and the dealership is not being helpful in anyway. Please help me

  

  Business response

  05/31/2022

  My apologies for not addressing this complain in the time allotted, I did not receive the first email it was in spam folder.
  

  Thank you for the opportunity to respond. Ms. ****** did purchase her 2021 Jeep from us on or about November 3,2021. We cannot be responsible for a repair completed at other dealerships.

  But when the Jeep arrived at our dealership, we found bad gas in the fuel line and tank. We removed the bad gas and cleaned the fuel line and tank. We kept a sample of the fuel if Ms. ******

  would like to see it. We would suggest getting gas from different supplier. While the Jeep was in our possession a recall was announced. ********* Valve-EGR. We informed Ms. ****** of

  the recall and the parts would be available on or around June 6th. This is not in our control, recalls are issued by the manufacturer, along if the time frame of parts availability. We have a limited

  number of loaner vehicles; one has been returned and is being offered to Ms. *******

  Sincerely,
  Sport Durst Automotive Group

• Initial Complaint

  04/04/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Our 2015 Honda Civic was in a fender-bender last spring and needed the quarter panel and rear bumper repaired. We took it to Sport Durst Collision in ****** in April 2021 for repairs. Within a month the exact spot of the damage on the quarter panel began to show paint cracking. Soon after rust started to develop. We took the car back to Sport Durst and asked them to take a look and redo their repairs. They told us the car had probably been hit again in the exact same place. Unbelievable! It's the exact same spot as the original damage. Seem highly unlikely. It's a pretty hard spot to hit while parked, which is how it would have had to happen since it could not have happened while either of us was in it without us knowing about it. We truly believe that Sport Durst did a lousy repair and doesn't want to fix it. We've tried contacting them again by phone and email, and we never get a response. We want Sport Durst to redo the quarter panel repair so that the car doesn't continue to rust leading to further damages and safety issues.

  

  Business response

  04/22/2022

  Business Response /* (1000, 5, 2022/04/13) */ Thank you for the opportunity to respond Mr. ****** complaint. The collision center manager had the opportunity to meet with Mrs. ****** on behalf of Mr. ******, on Monday 4/11/22. The repair was agreed to covered under our workmanship defect warranty, as it appears the body filler may have been contaminated causing it to lift from the metal. Mrs. ****** was told, "It was unfortunate that they were just meeting under these circumstances and that we stand behind our work 100%." Mrs. ****** is supposed to inform the collision center soon, if 4/25/22 will work for her to drop it off the 2015 Honda Civic for corrective repairs. We believe that we have satisfied the ******' complaint. Sport Durst Automotive Group

• Initial Complaint

  03/07/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This is the second time I buy a car from this dealership so on December 18 2021 sign the paperwork and I see it was a different number was 3000 more that my total I been told at that moment that was for tax, APR and dealer chargers so, it make sense for me , by the way the paperwork was in blank it just have the total of $9594.44 but not the details on any page , after I was ready to leave been told by *********** (finance person) I cant have the paperwork because he needs to finish. went home next day I call and ask for the paperwork after so many calls and emails back in forward with sales person finally got the paperwork but was $3000 more, the loan originally was for $6594.44 so **** never answer my calls so I went to the dealership and talk with him and been told that the charge was for a extra packages they give me and been told was for free at the moment I sign the paperwork, so he fill a cancelation form and told me he will send it in it would be 4-6 weeks to be on my records on the bank. on February 16 I call the Bank and been told they haven't get any paperwork , so I call **** and he say maybe they forgot give me 2 weeks and it will be clear by the bank, has been more than 2 weeks and now he doesn't answer my calls again and playing games with me. I talk with another person in finance department and been told that **** is the only person that can help me since he knows what's going now. I dont think it is fear that they take advantage of people like this

  

  Business response

  03/29/2022

  Business Response /* (1000, 5, 2022/03/17) */ Ms. **** **** came in and purchased a vehicle from our dealership. I was the finance manager helping her with the paperwork on December 18, 2021. We discussed coverages on her vehicle, and I went through the coverages individually and had her fill out a separate contract for each coverage. As we proceeded, I went through full disclosure on the bank contract and purchase agreement in which she had signed (Both stating a full breakdown of purchase). As soon as she was finished signing, I asked her if she would like her paperwork emailed or printed. I have an email sent out to Ms. **** **** at 10:20am on 12/18/2021. The next day, she had some confusion on the amount financed and I explained the documents again. After further conversation and clarity, she asked if she could cancel the coverages that she had decided to take at signing. As our process, I had Ms. **** fill out our cancelation form and turned it into our accounting office, I did let her know that these cancelations take at least 4-6 weeks due to the process of getting over to the warranty company and then the bank and the total amount financed will go down once everything is cancelled. A couple weeks went by she asked for an update and a copy of the cancellation form, I proceeded to send her an email with the document and stated to her that I have turned it in it is just up to ******** and the bank to get the finances in order to come off of your amount financed. I understand her frustration at the timeline of 4-6 weeks went by and she has not seen the credit on her bank statement yet. I told her I would look into it. I confirmed that it was turned in upstairs. I hadn't heard from Ms. **** since that moment, so I assumed that the cancelation had made it to her account. Now I cannot say I answered every single call from Ms. ****, however, I responded to every email, I listened to any voicemail I received with a return call and answered any call that came in while I was in my office. Again, I understand Ms. ****'s frustrations and concerns, I hope that the cancelation did make it through to her account. I apologize for any miscommunications, misunderstanding, and concerns that came up throughout this process. Thank you. *********** Finance Manager

• Initial Complaint

  02/28/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I bought a brand car a year ago, a dodge ram, and I took it in for service and the car ended up scratched, and when they fixed the wheel alignment they forgot to screw in the tire and when I complained they told me it happens all the time but it doesn't. I'm concerned that this is a matter of racial discrimination because my english isn't very good. I would like the dealer to finish the job and I do not want to be charged any more for this service.

  

  Business response

  03/15/2022

  Business Response /* (1000, 5, 2022/03/07) */ Thank you for the opportunity to respond to Case # ******* We have refunded the full amount of the repair as well as repaired the scratch and offered our apologies. Mr. ***** had the use of a loaner vehicle while these items were being completed. We also returned his truck to his place of business. Here at Sport Durst we do not discriminate against anyone. Sport Durst Automotive Group

• Initial Complaint

  02/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  For nearly 7 months now, I have been in an ongoing dispute following the initial financing of a vehicle, a 2021 Dodge Charger, that I purchased from this location. I purchased the vehicle in July 2021. I financed the vehicle through ****************. I was offered a 90 deferral for the first payment which I accepted. I was told by the finance department that my first payment was due on 10/6/21. In August of 2021, I began receiving collection calls from **************** stating I was behind on my payments. Shortly after disputing it with ****************, they reported late payments to the credit bureaus. After speaking with ****************, they advised me the finance department at the dealership had completed the contract incorrectly. The dealership admitted they had made a mistake. In good faith during the dispute, I made two full payments as were the conditions of the loan that I had initially signed. After over 30 phone calls with the dealership and ****************, the initial loan was unwound. My credit was effected until late November/December 2021. I had to sign a new contract with finance manager, ****** *******. Shortly after, I was advised that the second contract was also incorrect. Sports Durst sent an employee for me to sign. I was assured by the sales manager, **** *********, that the problem would be corrected, and I would be compensated. He stated I would owe a payment under the new loan until April due to the dealership making payments on my behalf. After receiving my new account number in 1/22, I discovered that I was late two payments again. I disputed it with ********* again, and he said he would correct the issue. ******** called again (1/28/22) and stated they would be reporting late payments. I went physically to the dealership. The sales manager had quit. ******* stated that the money I paid on the first loan had been refunded, and they had kept my money. He stated he would call with a resolution within two days. I have heard nothing still

  

  Business response

  02/08/2022

  Business Response /* (1000, 5, 2022/02/07) */ Thank you for the opportunity to replay to complaint case #******** On or about February 3rd, 2022, our Finance Director called Mr. ********, after speaking with him a check was cut and placed in the mail for the amount of one vehicle payment. We had also reimbursed him all of the payments that he paid to*****************, we believe this was an accepted answer to the complaint and customer is satisfied. Sport Durst Automotive Group Consumer Response /* (3000, 7, 2022/02/07) */ I was only contacted after two additional attempts to contact the business after filing this complaint in addition to negative reviews. The check was received.

• Initial Complaint

  12/09/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On November 12, 2021, I purchased a 2019 ******* **** from Sports Durst Automotive, located at ********************************** Since the time of purchase, the vehicle has been returned to the service department for various problems listed below on multiple occasions within less than 2 weeks. November 16, November 22, and November 30, 2021. * Vehicle swerved to the left and right while making a turn (almost causing me to go off the road) * Vehicle brakes were squeaky * Vehicle emitted a foul smell from the heater * Vehicle's fuel system is bad (1/4 tank of gas consumed after traveling less than 10 miles) The dealer's service department claimed to have balanced and rotated the tires The cost of the vehicle was $24954.72 including $500.00 down payment. It has been more than a week (December 1, 2021) since I last communicated with the service department of the dealership. No one has contacted me to advise me of what the outcome of the request to cancel the contract or if the vehicle will be pulled from their stock. The vehicle is not safe for anyone to drive. I have sent my request to the owner of the dealership in a certified letter. I am requesting a cancellation of the contract and a full refund of my down payment to me, and all funds be returned to ********************************************************************

  

  Business response

  12/31/2021

  Business Response /* (1000, 5, 2021/12/14) */ December 14, 2021 ************** Case#******** Thank you for the opportunity to respond to the above-mentioned complaint. Our ******* service manager personally went on the test drive with Ms. ***** at which time she stated that "It feels like the front end is going to fall out from under the vehicle when hitting any kind of bump." During the test drive Ms. ***** pointed out several instances she said she "felt something", the test drive went on for a few miles. The manager at no time felt, smelled, or heard any noises that would be causes for concern in the performance of Ms. *****'s ****. As Ms. ***** stated in her complaint, she has brought her car in multiple times all, but one ended with no trouble found. We did replace the battery at no cost to her. I just completed a test drive with the service manager, I own a ******* **** and drive it daily. I agree with the manager this **** handles and drives same as mine. Ms. ***** needs to come and pick up her **** it has been here for 14 days, we normally charge storage fees after the 10th day, we will waive this if vehicle is picked up no later than December 17, 2021. Sport Durst Automotive Group

• Initial Complaint

  10/22/2021

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  10/18/21 and 10/20/21 I was thinking of buying a new car. We settled on a price of trade -in. They did not have the car I was interested in on the lot. They said they would go get it. On the morning of the 19th I called my salesman and asked him if I had any monetary obligation toward the car to have it brought to their dealership and he replied no - not at all. I also asked what happens if I decide not to buy the car; he replied no problem they would not have any trouble selling the car but it would make him sad. The car came in 10/20/21. I drove it for 10-15mins and decided I would not purchase the car. They charged my credit card which they had a copy of, for $1000.00 without my authorization. I am an elderly female and felt like I was being bullied and taken advantage of. They had no right to charge my credit card. The only thing I signed; says "This is not an offer or contract for sale." We had agreed on a price only if I decided to purchase the car.

  

  Business response

  10/28/2021

  More Information from Consumer: case# ******** has been resolved. They credited my credit card account....Thank you so much for your help...

• Initial Complaint

  08/11/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  We attempted to buy a car from Sport Durst. It was a brand new car but came in with a broken windshield. The salesman said they would get it fixed the next week (this was Saturday) and then we could pick it up. It was NOT FIXED by the next week. After 3 weeks IT WAS STILL NOT FIXED and we had incredible difficulty getting ahold of our salesman, his manager, or the general manager of the company I told the sales manager (when I was finally able to get ahold of him to CANCEL THE PURCHASE - WE HAD BOUGHT A CAR FROM A DIFFERENT DEALER. Today (8/10/2021) I received a bill from ******* Finance for a monthly payment of $673.04 and a total amount of $37,640.59. I HAD NEVER SIGNED THE DOCUMENTS FOR THIS LOAN. I WANT IT CANCELLED IMMEDIATELY. Over the last 40 years my wife, children, and I have purchased no fewer than 20 new cars. I HAVE NEVER IN ALL THAT TIME SEEN SUCH AN INCOMPETENT, UNCOMMUNICATIVE, AND UNPROFESSIONAL DEALERSHIP AS SPORT DURST.

  

  Business response

  09/09/2021

  Business Response /* (1000, 5, 2021/08/24) */ Thank you for the opportunity to respond, As of 8/17/2021 we submitted the flat cancel of the contract The GSM personally spoken to Mr.****** on many occasions about the status of the glass for the ****** ********, He signed his paperwork at his home via courier, and because the vehicle was a 2022 ******** hybrid the glass was only available from Ontario, Canada we were unable to acquire it. Consumer Response /* (3000, 7, 2021/08/25) */ Since the dealership has indicated they did a 'Flat Cancel' I assume that also indicates that ******* Finance has been notified and I will receive no further bills form them for the car which I did not receive. Assume that this is the case I am satisfied with the resolution.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩