Complaints
This profile includes complaints for Ticon Properties, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 16 total complaints in the last 3 years.
- 6 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/18/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The end of my lease was Oct 1. I have yet to receive a refund of my deposit as of Nov. 18. I was told on Nov. 6 by the manager there was no problem and I was due a full refund. Also the check was in the mail and would be arrive by Nov. **************************************************************************** the same zip code but gave the manager the benefit of the doubt. Obviously I was lied to and have no desire to communicate with this manager again. Before taking further action I would hope the owners would want this type of thing taken care of before any legal action was necessary. I can't be the only one having this kind of problem and it could lead to a bigger problem if this sort of thing is allowed to continue.
Business Response
Date: 11/29/2024
This deposit refund took longer than anticipated as we were waiting for all of the vendor receipts to come in. A letter was sent out stating that it would take longer than the 30 days for the deposit refund to be completed. A check was sent however, a digit within the zip code was left out and so the check was returned. That check was not for the full amount as there was a charge which was included with it. Once the check was returned, a new check for the full amount of $300 was sent again with the correct, complete zip code. The refund in the amount of $300 should have been received at this time.Customer Answer
Date: 12/02/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* *****Initial Complaint
Date:08/26/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On August 9th, much to my surprise, I received a notice to vacate letter from the leasing office. This letter left me very confused considering I have paid my rent on time, every month of living there. I called on 8.12.24 and spoke with ********* in the office. She explained that the property manager, ******** was ooo and made an appointment for her to call me the following day. On 8.13.24 a member of the office staff told me that ******** is not able to make the appointment due to an emergency and that she would be calling at 3pm instead. I never received a call so at 4:10pm, I called the office to explain the situation. The office staff member apologized and made another appointment for the following day. Yet again, on 8.14.24 I still hadn't received any communication from the office so I called to ask to speak to ******** considering we had planned this appointment for a phone call. After several minutes of holding, I was put through to ******** and asked her the reason of no offer to renew my lease. She explained that this decision was made by her, the property owner, and the general manager but that she legally does not have to give a reason and will not be giving me a reason. The only reason I can even think of is direct retaliation by ******** from the maintenance request I had to enter 5 times back in January so that she would send someone out to look at my AC unit and Hot Water Heater. The lack of communication is the most unprofessional experience of my lifeBusiness Response
Date: 09/11/2024
As **************** stated, landlords do not have to give a reason as to why leases in ** are not renewed. With Ticon Properties, when it is time for a lease to be renewed, each lease is reviewed, Ticon Properties wants to make sure that Ticon is meeting people's expectations as well as them meeting Ticon's expectations. If a lease is not renewed, it is due to expectations not being met by either party.Initial Complaint
Date:06/17/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My lease renews the first week of August and I havent received my lease renewal documents yet. *** lived here for 7 years and always received my lease renewal papers two months in advance which provides enough time for me to make the decision to renew or not. Now that I havent received my renewal papers Im outside of the required 60 day notice period if I were to move. Ive emailed ******** the property manager and sent her a massage in the portal. She never responded. Today I visited the office and I was told that they were waiting on **** the owner to approve it. Due to the fact that the property manager (********) was clearly mad the last time I put in a work order I really feel as if this is retaliation. I would like to avoid being put into a month to month lease due to properties negligence.Business Response
Date: 07/16/2024
************** has been offered a lease renewal and has been given a lease to sign and return back to the Leasing Office. ************** was not being retaliated against as we were working on the renewals when she made the complaint. Ticon properties must give a 30 day notice if we are changing any rates, putting them on a month to month status or terminating their lease. Generally, Ticon Properties likes to give a little over 60 days so that it does give tenants time to decide if they would like to renew. At this time, ************** needs to sign her new lease, which is at the same rate she was previously paying, and return it to the Leasing Office.Initial Complaint
Date:04/12/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was never notified that my lease was coming to an end. I knew my lease was ending sometime this year 2024 but I was unsure of the exact month. I have lived here since 2021 and was always sent a notice about the lease renewal and the new rates. Im not sure what happened this year but I was never notified. I found out my lease expired when I paid my rent April 5th. The lease expired March 1st 2024. I noticed my rent was higher than usual. When I asked where the extra fees came from , I was told that I failed to renew so I am now on a MTM lease. I dont understand why I have to pay extra fees for something the office failed to update me about. I did get a chance to talk to the property manager from hawks nest, she told me there was nothing she could do. She would have to talk to her manager. I have not heard back from anyone yet. I did receive a notice on my door April 10th letting me know I still have to pay the rental payment of $461.01. I dont think its fair to pay extra for something the office failed to tell me.Customer Answer
Date: 04/12/2024
Hello, my full name is ****************************************;
Thanks,
Business Response
Date: 05/03/2024
After speaking with **************, the lease was renewed and all extra charges were reversed.Customer Answer
Date: 05/06/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
Date:02/23/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I lived at Fox Chase 1 apartment which is part of Ticon ******************** When my lease ended on October 9th, 2023 I turned in my keys and provided them with the move out paperwork which showed my forwarding address which is the ************************* address. I was told a refund check of my deposit would be done within 30 days. When November came I didn't have the check so I called as was told the manager quit leaving them in a difficult situation but to give them a few weeks to look into the situation. Mid December came and I called only to be told that a check had been mailed but they didn't' know where. I waited and called again only to be told they didn't know if a check had been mailed. They looked into it and told me it was mailed to my work address. when I asked why they said it was in my file. I hadn't worked there for 2 years and asked where my paperwork was that I turned in. They didn't know but would look into it. Mid January I'm still waiting and called only to be told to email ****** who was brought in to fix the issue. I did email her. After almost a month, I get an email asking if I got the check. I answered no. I've sent a few emails since with no answer and I'm tired of waiting. It's coming up on 5 months and I'm not getting any answers. I'm not really sure of the exact amount I'm due since I don't have my lease information but I can look into what I did pay when I call my bank to see if i can see transactions I made when I moved in which was July 10, 2020.Business Response
Date: 03/06/2024
The deposit refund for ************** was completed and mailed to the address which she provided to Ticon. *************** later contacted Ticon to state that she had not received the refund. A stop payment was put on that check and another check was mailed out to **************. ************** then contacted Ticon to state that she had not received that check either. That check was then cancelled and another check was made for **************. She was contacted and asked if she would like to pick the check up so that it did not have to be mailed again. ************** came to the office on Saturday, February 24, 2024 and picked up her refund check in person.Customer Answer
Date: 03/08/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. My only complaint is the amount of time I had to wait and the amount of effort I had to do in order to make this happen. I really had hoped that this situation had been handled quicker and with less effort on my part. I can tell you that I won't EVER rent from Ticon in the future and I'll be sure to give a negative review on any platform such as Yelp in the hopes that others understand the risk they take in renting from this company.
Sincerely,
*********************Initial Complaint
Date:01/17/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On January 10th, ****, at 8:42pm a fifth work order request was submitted to ticon properties for an hvac repair. Arrangements for the hvac repair company (AC Medic) were not made until closing time the following day. On January 11th, around 5pm, two repairmen were allowed entry into my home by the leasing office, and at 5:32 pm, the two men exited the premises (as shown on camera) and since no one was there with a master key, my door was left unlocked until I arrived home. No arrangements were made by the leasing office to ensure my door would be locked after the repairs were done. This neglect was likely intentional due to the current property manager, ***************************, who was unnecessarily rude and dismissive over the phone and eventually hung up after being asked the question if a senior employee from AC Medic was being sent out to properly complete the repair. ***********************, the general manager, was made aware of the numerous issues I've been experiencing with the hvac repairs on Jan 9th, including the state my place was being left in after they were done. I received an email response the next day informing me of the action that was being taken with the hvac manager. However, when the issue with the property manager being dismissive was emailed to her and the **** *************************, I received no further response. I also emailed them both regarding the security issue from the door being left unlocked after the repair crew left and again I received no further correspondence.Not only is this a clear violation of the leasing agreement, but my home was left unprotected with no regard for myself or my dog who was alone inside the home. I received no email, no phone call, and if I had not returned home that night, my place could have been ransacked and my dog could've been kidnapped or killed. I am requesting a proper resolution and an appropriate billing adjustment for all of the issues I've experienced thus far.Business Response
Date: 02/09/2024
I have spoken with ************* about all that has happened with his situation. I have apologized to him for his frustrations. We were working with a third party to get his HVAC taken care of. Unfortunately, with that being said, we are on their schedule and not our schedule. I have listened to the phone calls which he made and that have come into the office and the interactions between ************** and the Property Manager. I have advised ************** to direct all communications moving forward to myself. I have also offered to ************** to be let out of his lease.Initial Complaint
Date:09/25/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Since the first day i moved in this unit, all I ever had are problems that doesn't seem to get resolved.First Is my security deposit from my last unit. I was told time, and time again that my deposit is in the mail only to still not receive it. Next is the toilet that has been leaking since the day I moved in. I have a plastic bowl that i use to keep the water from flooding the floor. Now my washing machine is leaking water which i put in an emergency request for each one, only ending up having to take care of the mess myself. I have fruit flies that has been living with me since i moved in. I have constantly called the office, showed up to the office just to have them tell me the same thing over and over. Whoever this company had when i leased my fist apartment i wish they would come back because the people who are in office now clearly doesn't care about their tenants.Business Response
Date: 10/25/2023
I have personally spoken to ************************ and he stated that he did receive the Deposit Refund. We also went over the work orders which he had complained about and he stated that our maintenance team had been out and had addressed and completed the work orders. He did give me a few more items which need to be addressed. I assured him that these would be taken care of as quickly as possible. At this time, ************************ seems to be happy with everything.Initial Complaint
Date:08/21/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company does not communicate or respond to resident communications. Multiple maintenance requests have been submitted for plumbing issues and pest control issues only to be cancelled by the leasing office with no resolution. I have called the leasing office with my concerns and am hung up on or told well get to it but nothing happens. Absolutely unacceptable.Business Response
Date: 09/06/2023
I personally reached out to ************* one morning after going through work orders and saw where she had submitted a duplicate work order and inquired why it had been "cancelled". I reached out to let her know how the process works when a work order is submitted through the resident portal which is for work preformed by a third party vendor. I explained the process as I could tell she was frustrated by what was written in the work order which ************* submitted. At the end of our conversation, she understood the process and seemed to be happy with the outcome. I also explained to ************* that we do have new staff in the leasing office and that I would make sure that they were aware on how to handle these situations moving forward and to not just "cancel" a work order without letting a resident know as to why. My contacting ************* and ************* contacting the BBB all happened at the same time. I was unaware she had contacted the BBB until after I had reached out to her. As stated, I felt that our conversation was helpful and that ************* was pleased and that everything should be resolved.Initial Complaint
Date:05/04/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I moved out of Audubon Lake on March 21st, 2023. I called the office on Monday, April 10th and Tuesday, April 18th. On 4/18, I was told that the deposit had been sent out on 4/17. When I had not received my security deposit and notice of deductions by April 24th, I reached out via email. I was told that the check was mailed to my correct address- but not given a time frame to expect the check. After the email about not receiving the return of my deposit nor notice of deductions they attempted to make, ***** emailed back and said they would stop payment on the original check and issue another one for my full security deposit amount. I reached out to ask when I can expect to receive my funds- and days go by with the emails unanswered. Ticon Properties lacks urgency around the laws that require them to provide written communications and returns of a security deposit in a timely manner.Business Response
Date: 05/18/2023
This complaint was brought to my attention by the Property Manager. At the time I had was notified about what was going on, Ticon had already sent out two checks vis ***** which **** stated that he had not received. After a stop payment was made for the second time, another check was sent out to Seun. I personally verified his address in ******* with him. A photocopy of the check was also email to Seun so that he could verify the address as well. I was in contact with **** during this timeframe and he has notified me that he has received the check. A full Security Deposit Refund was made to Seun by Ticon Properties.Initial Complaint
Date:03/29/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I rented property at *** ******** ******, ******* ** from (Aug, 2015 - Dec, 2022) from Ticon Properties. I moved out on Dec 31, 2022 with proper notice. I reached out to Ticon Properties on 4 separate occasions since that date. The first time was Jan 18 and I spoke to ******* to get a timeline on the refund of the security dep. I was told it was usually sent out one month after the property was vacated. I then contacted Ticon again on Feb 17 and spoke to *****. He told me that my security dep in the amount of $286 (original security dep was $300) was mailed on Jan 25. The conversation was pleasant, and he told me the property was in good condition. He also stated, if I didn't receive the check in another two weeks to call back and they would cancel the original check and issue another one. I called back on Mar 3 and spoke to, I believe Janette, to let them know the security dep was still not received. I called again on Mar 10 and insisted on speaking to ***** to again reiterate that the security dep still had not been received and to confirm my address. While the conversation on Feb 17 was pleasant, the conversation on Mar 10 was quite tense, and he seemed annoyed that I was calling again. I wanted to reverify the address was correct and that seemed to be contentious but perhaps an issue because the check never arrived. It is Mar 22, almost 90 days past when I moved out and I still don't have the security dep. Mail from ******* ** to **********, PA only takes a few days. I understand the first time it may have been lost but that was many weeks ago. In total, almost 90 days since I moved out. I believe NC law requires a security dep to be returned with 30 days of vacating a property. I should not have to continually chase after something that by law should have been refunded two months ago. Your assistance is requested in this matter. Ticon Properties acknowledges that they owe me the money but don't seem to be in a hurry to get it to me.Business Response
Date: 04/05/2023
After reviewing the file for Mr. *****, I see that the Deposit Refund check was mailed on January 25, 2023 to the address which Mr. ***** supplied to the leasing office at the time of move-out. At this time, the check has not been cashed nor has it been returned back to Ticon. Today, there was a stop payment issued for the check which was mailed on January 25th and a new check was written. It was sent out in today's mail to the same address which was provided by Mr.*****. My apologies that Mr. ***** did not receive the help he needed from the Leasing Office and once we received notice as to what was happening, a new check was issued immediately.Customer Answer
Date: 04/11/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The requested resolution/check arrived in the mail on 4-10-2023.
Sincerely,
****** *****
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