Complaints

This profile includes complaints for ReverseHealth's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

ReverseHealth has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  ReverseHealth

  6910 Fayetteville Rd Durham, NC 27713

• 

  ReverseHealth

  8480 Honeycutt Rd Ste 200-V700 Raleigh, NC 27615

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/25/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was under the impression that I could cancel. The exercises were not tailored as portrayed. I am a senior citizen with Congestive Heart Failure. I was under the impression that exercises were tailored for people with special conditions. I was very disappointed that they were not and cancelled during the free trial. I dont understand why the dates do not reflect so. I would like a full refund.

  Business Response

  Date: 09/30/2023

  Reverse Health's web platform and application provide online resources, meal plans and online support groups for weight loss.  Reverse Healths programming focuses upon the unique needs of perimenopausal and menopausal adult women. 

  
  Customers who sign up for the platform are provided with an opportunity to review Reverse Healths Fair Refund Policy prior to making their purchase.  The Fair Refund Policy is available for review within our Terms of Service (****************************) and is prominently displayed to customers at the time of purchase.     Reverse Healths Fair Refund Policy provides for a full or partial refund of initial or renewal ******************** payments in the event that a customer is unable to start, or continue with, the program due to technical issues relating to the application/platform, if the customer is prevented from using the services due to dietary or other medical restrictions or of the customer experiences other extenuating circumstances.  Our Fair Refund Policy also provides for a full refund if a customer does not see desired results after following our program for fourteen (14) days.

  
  Our records reflect that the referenced program was purchased on September 26, 2023.  The customer did not contact our support team to advise of her medical issues or to request a refund.  Upon receipt of her BBB complaint referencing her medical issues, our customer support team immediately granted the customer a full refund due to her extenuating circumstances.  The customers financial institution should provide a full credit to her account within ten (10) calendar days.   We would encourage her to reach out to us (*******************) should she encounter any issues with her refund or have any further questions regarding this matter.

• Initial Complaint

  Date:09/18/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged ***** for this program for 6 months. I immediately contacted them the same day to refund my money. My current health does not allow me to follow this plan and I asked for a refund. I have not used any of the programs. They are asking for a doctor's note when I have already explained I cannot complete this program due to current health issues. They have refused my refund even though I have not used this program. I have also read several negative reviews from other unsatisfied customers and heard the meal plans are general and non-specific.

  Business Response

  Date: 09/20/2023

  Reverse Health's web platform and application provide online coaching, meal plans and online support groups for weight loss.  Reverse Healths programming focuses upon the unique needs of perimenopausal and menopausal adult women. 

  Customers who sign up for the platform are provided with an opportunity to review Reverse Healths Fair Refund Policyprior to making their purchase.  The Fair Refund Policy is available for review within our Terms of Service (****************************) and is prominently displayed to customers at the time of purchase.    Reverse Healths Fair Refund Policy provides for a full or partial refund of initial or renewal ******************** payments in the event that a customer is unable to start, or continue with, the program due to technical issues relating to the application/platform or of the customer experiences other extenuating circumstances.  Our Fair Refund Policyalso provides for a refund if the customer provides medical documentation that she is prevented from using the services due to dietary or other medical restrictions:  "If, following your ********************s purchase or renewal, your treating physician advises in writing that your participation in the program is medically contraindicated, you are hospitalized for a period of more than 10 days, confined to a long-term care facility for a period of more than 10 days, or pass away, you may be refunded all or a portion of your ********************s purchase or renewal price

  Our records reflect that the referenced program was purchased on September 11, 2023.  Shortly thereafter, the customer contacted our support team to request cancellation and refund.  The customer did not reference any medical restrictions relating to her request within her initial communication.  Within her subsequent correspondence,the customer advised that she had medical conditions which contraindicated her use of the program but did not provide any substantiation of same as required by our Fair Refund Policy.  Despite this,our customer support team ultimately processed a full refund for the customer on September 19, 2023.  The customers financial institution should provide a full credit to her account on or before September 29, 2023.

  We believe we have acted fairly and in good faith in attempting to address the customer's concerns and in the application of our Fair Refund Policy.  We appreciate the trust implicit in our customers decision to purchase and use our program.   We would encourage her to reach out to us (*******************) should she encounter any issues with her refund or have any further questions regarding this matter.

  Customer Answer

  Date: 09/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******************************

• Initial Complaint

  Date:09/08/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/2/23 I signed up for ReverseHealth after being assured that I could cancel anytime and it was 100% risk free on their website. $72 was charged to my credit card. I downloaded their app and was immediately disappointed & dissatisfied and requested cancellation and a full refund. I was told I could cancel but no refund would be issued. How is that 100% risk free when they refuse to give my money back when requested?? I want my money back, I feel as if I have been misled and scammed.

  Business Response

  Date: 09/12/2023

  Reverse Health's web platform and application provide online resources, meal plans and online support groups for weight loss.  Reverse Healths programming focuses upon the unique needs of perimenopausal and menopausal adult women. 
  
  Customers who sign up for the platform are provided with an opportunity to review Reverse Healths Fair Refund Policy prior to making their purchase.  The Fair Refund Policy is available for review within our Terms of Service (****************************) and is prominently displayed to customers at the time of purchase.     Reverse Healths Fair Refund Policy provides for a full or partial refund of initial or renewal ******************** payments in the event that a customer is unable to start, or continue with, the program due to technical issues relating to the application/platform, if the customer is prevented from using the services due to dietary or other medical restrictions or of the customer experiences other extenuating circumstances.  Our Fair Refund Policy also provides for a full refund if a customer does not see desired results after following our program for fourteen (14) days.

  Our records reflect that the referenced program was purchased on September 5,2023.  Shortly thereafter, the customer contacted our support team to request cancellation and refund.  While the customers concerns did not fit squarely within the terms of our Fair Refund Policy, our customer support team ultimately granted the refund request due to the extenuating circumstances.  Our customer support team subsequently processed a full refund for the customer on September 9, 2023.  The customers financial institution should provide a full credit to her account on or before September 19, 2023.

  We believe we have acted fairly and in good faith in attempting to address the customer's concerns and in the application of our Fair Refund Policy. We appreciate the trust implicit in our customers decision to purchase and use our program.   We would encourage her to reach out to us (*******************) should she encounter any issues with her refund or have any further questions regarding this matter.

  Customer Answer

  Date: 09/13/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:09/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was searching for Golo online. I clicked on the first spot I saw Golo. It asked health questions about my diet needs. I answered them thinking I was on the Golo page. when the site had formulated a plan for me, it showed you the options on different prices for the plan. I purchase the six month plan that was $72. Click paid, and download app. That is when I realized I had downloaded Reverse Health, and not Golo. I looked over the plan and found it not to be something I would be able to follow. I did not like the foods I sent the company email the next morning and have gotten no response. I tried to call the number provided it turns out to be a poor man in *********, he says he gets many calls daily. I then was able to do a live chat with a robot. They canceled my order but would not refund money. I feel this was an honest mistake on my part and I contacted them quickly so I would like a refund. It bothers me that there is no way to speak to a live person or even on the chat, they gave you pre-loaded answers to answer, and you cant write what you want to explain to them. I purchased this on September 5,2023 and contacted them September 6, 2023. I felt tricked by them that they had Golo in their site to draw people in

  Business Response

  Date: 09/12/2023

  Reverse Health's web platform and application provide online resources, meal plans and online support groups for weight loss.  Reverse Healths programming focuses upon the unique needs of perimenopausal and menopausal adult women. 
  
  Customers who sign up for the platform are provided with an opportunity to review Reverse Healths Fair Refund Policy prior to making their purchase.  The Fair Refund Policy is available for review within our Terms of Service (****************************) and is prominently displayed to customers at the time of purchase.     Reverse Healths Fair Refund Policy provides for a full or partial refund of initial or renewal ******************** payments in the event that a customer is unable to start, or continue with, the program due to technical issues relating to the application/platform, if the customer is prevented from using the services due to dietary or other medical restrictions or of the customer experiences other extenuating circumstances.  Our Fair Refund Policy also provides for a full refund if a customer does not see desired results after following our program for fourteen (14) days.

  Our records reflect that the referenced program was purchased on September 5,2023.  Shortly thereafter, the customer contacted our support team to request cancellation and refund.  While the customers concerns did not fit squarely within the terms of our Fair Refund Policy, our customer support team ultimately granted the refund request due to the extenuating circumstances.  Our customer support team subsequently processed a full refund for the customer on September 9, 2023.  The customers financial institution should provide a full credit to her account on or before September 19, 2023.

  We believe we have acted fairly and in good faith in attempting to address the customer's concerns and in the application of our Fair Refund Policy. We appreciate the trust implicit in our customers decision to purchase and use our program.   We would encourage her to reach out to us (*******************) should she encounter any issues with her refund or have any further questions regarding this matter.

• Initial Complaint

  Date:08/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8-12-2023 I ordered a three bottle supply of health-weight loss supplement capsules as pictured on their internet website. On 8-14-2023 my account was charged $72.00 for the product. After waiting approximately 2 weeks without receipt of product, I e-mailed company to inquire regarding shipment date of product. I recieved e-mail response stating that no product was involved, only some kind of online app. This was not stated on the sales advertisement website, and I never would have ordered as I do not use apps. I never downloaded anything from this company. I want my $72.00 refunded in full as per their full refund gaurantee because I never revieved the advertised product and never used any of their services. Thank you for your assistence. *******************

  Business Response

  Date: 08/31/2023

  Reverse Health's web platform and application provide online resources, meal plans and online support groups for weight loss.  Reverse Healths programming focuses upon the unique needs of perimenopausal and menopausal adult women. 

  Customers who sign up for the platform are provided with an opportunity to review Reverse Healths Fair Refund Policy prior to making their purchase.  The Fair Refund Policy is available for review within our Terms of Service (****************************) and is prominently displayed to customers at the time of purchase.     Reverse Healths Fair Refund Policy provides for a full or partial refund of initial or renewal ******************** payments in the event that a customer is unable to start, or continue with, the program due to technical issues relating to the application/platform, if the customer is prevented from using the services due to dietary or other medical restrictions or of the customer experiences other extenuating circumstances.  Our Fair Refund Policy also provides for a full refund if a customer does not see desired results after following our program for fourteen (14) days.

  Our records reflect that the referenced program was purchased on August 6, 2023.  The customer contacted our support team on August 10, 2023 to request assistance with her order.  Our records reflect that, despite diligent efforts by our customer service team, the customer continued experiencing difficulty using the application.  Accordingly, while the customers concerns did not fit squarely within the terms of our Fair Refund Policy, our customer support team ultimately granted the refund request due to the extenuating circumstances.  Our customer support team ultimately processed a full refund for the customer on August 25, 2023.  The customers financial institution should provide a full credit to her account within ten ************ days, 

  We believe we have acted fairly and in good faith in attempting to address the customer's concerns and in the application of our Fair Refund Policy. We appreciate the trust implicit in our customers decision to purchase and use our program.   We would encourage her to reach out to us (*******************) should she encounter any issues with her refund or have any further questions regarding this matter.

• Initial Complaint

  Date:08/24/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wanted to try the app and as I was purchasing it, it froze up on a page where it forces me to buy something so I got charged two charges. One charge was for $30 for the app. The other charge was ***** for I dont know what else. I disputed this with PayPal and they did not approve the refund. I also contacted Reverse Health complaining that I decided I didnt want to try it and I had not even downloaded the app. I would like to complain because I feel like Ive been scammed. I also feel like **************** was not good.

  Business Response

  Date: 08/25/2023

  Reverse Health's web platform and application provide online resources, meal plans and online support groups for weight loss.  Reverse Healths programming focuses upon the unique needs of perimenopausal and menopausal adult women. 

  Customers who sign up for the platform are provided with an opportunity to review Reverse Healths Fair Refund Policy prior to making their purchase.  The Fair Refund Policy is available for review within our Terms of Service (****************************) and is prominently displayed to customers at the time of purchase.     Reverse Healths Fair Refund Policy provides for a full or partial refund of initial or renewal ******************** payments in the event that a customer is unable to start,or continue with, the program due to technical issues relating to the application/platform, if the customer is prevented from using the services due to dietary or other medical restrictions or of the customer experiences other extenuating circumstances.  Our Fair Refund Policy also provides for a full refund if a customer does not see desired results after following our program for fourteen (14) days.

  Our records reflect that the referenced program was purchased on August 6, 2023.  The customer contacted our support team on August 10, 2023 to request a refund.  While the customers concerns did not fit squarely within the terms of our Fair Refund Policy, our customer support team ultimately granted the refund request due to the extenuating circumstances.  Unfortunately, since the customer had filed a PayPal dispute, our processing of the refund was delayed.  (We are not able to approve refunds on accounts with pending disputes).  The dispute was ultimately decided in our favor.  However, in keeping with our commitment to the customer, our customer support team ultimately processed a full refund for the customer on August 25, 2023.  The customers financial institution should provide a full credit to her account within ten ************ days, 
  

  We believe we have acted fairly and in good faith in attempting to address the customer's concerns and in the application of our Fair Refund Policy. We appreciate the trust implicit in our customers decision to purchase and use our program.   We would encourage her to reach out to us (*******************) should she encounter any issues with her refund or have any further questions regarding this matter.

  Customer Answer

  Date: 08/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  They have credited me the entire amount.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:08/07/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/4/23 I was looking at weight loss programs, I searched "GOLO" and Reverse Health appeared "popped up" and I thought it looked to be a good program. I paid for it and downloaded the app and started looking at the meal planning and substitutes and none of the meals were anything that I like, make or would eat. I was so disappointed in the meal plans I looked over some of the tabs and then immediately closed the app and concluded this was not the app/program that I could benefit from. I requested an immediate refund within four hours I sent an email and requested a refund of the $72 that I paid. I was told all I could get is 50% refund! with "I understand you might have expected more" but "it's policy." I feel like I was scammed. I am frustrated and disappointed with such disgraceful business practices. Good programs have good customer policies.

  Customer Answer

  Date: 08/07/2023

  The company has processed a refund after I communicated that I had placed a formal complaint with the BBB. I appreciate your assistance. I am glad that they weee receptive to resolving this issue. 
  thank you 

• Initial Complaint

  Date:07/19/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a diet program for post menopausal women purely on impulse without consulting my doctor first. Since I struggle with 6 different autoimmune diseases, my diet has to be very specialized, not something off the internet. I contacted the company to request a refund and explained my medical issues, but they refuse to provide one.

  Business Response

  Date: 07/27/2023

  Reverse Health's web platform and application provide online resources, meal plans and online support groups for weight loss.  Reverse Healths programming focuses upon the unique needs of perimenopausal and menopausal adult women. 
  
  Customers who sign up for the platform are provided with an opportunity to review Reverse Healths Fair Refund Policy prior to making their purchase.  The Fair Refund Policyis available for review within our Terms of Service (****************************)and is prominently displayed to customers at the time of purchase.     Reverse Healths Fair Refund Policy provides for a full or partial refund of initial or renewal ******************** payments in the event that a customer is unable to start, or continue with, the program due to technical issues relating to the application/platform, if the customer is prevented from using the services due to dietary or other medical restrictions or of the customer experiences other extenuating circumstances.  Our Fair Refund Policy also provides for a full refund if a customer does not see desired results after following our program for fourteen (14) days.

  Our records reflect that the referenced program was purchased on July 17, 2023.  Shortly thereafter, the customer contacted our support team to request cancellation and refund.  The customer did not reference any medical restrictions relating to her request within her initial communication.  Within her subsequent correspondence, the customer advised that she had medical conditions which contraindicated her use of the program.   Our customer support team subsequently processed a full refund for the customer on July 20, 2023.  The customers financial institution should provide a full credit to her account on or before July 30, 2023.

  We believe we have acted fairly and in good faith in attempting to address the customer's concerns and in the application of our Fair Refund Policy.  We appreciate the trust implicit in our customers decision to purchase and use our program.   We would encourage her to reach out to us (*******************) should she encounter any issues with her refund or have any further questions regarding this matter. . 
  

  Customer Answer

  Date: 07/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, they provided me a full refund.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:07/17/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/13/2023 I did a ****** search for Golo and this company came up. Without realizing the error, I signed up because it said I could cancel at any time. As soon as I signed up, I realized the error and contacted the company immediately to cancel. Late last night, I received the message below. CANCELLATION NOTIFICATION Order Number:553270 Ordered on:07/13/2023 09:47:24 Hi, We wanted to confirm that we've received your request to cancel your ReverseHealth membership. Given our Terms of Service, we are unable to refund your purchase at this time. Please read our terms here to find out why or contact our ************ Are you having second thoughts? Don't miss out on our exclusive offer waiting for you! Reactivate your subscription by contacting our customer support at *******************. We can't wait to have you back! We hope to see you back soon! Best regards,Your ReverseHealth Team

  Business Response

  Date: 07/19/2023

  Reverse Healths Fair Refund Policy provides for a full or partial refund of initial or renewal ******************** payments in the event that a customer is unable to start, or continue with, the program due to dietary or other medical restrictions.  Our Fair Refund Policy also provides for a full refund if customers are not seeing desired results after following our program for 14 days (****************************).  

  Our customer reports that she mistakenly signed up for our weight loss platform (**********************)   believing she was signing up for GOLO (********************)another weight loss platform.  After being granted access to our platform and digital products, our customer contacted our customer support team to request a refund.  Despite the fact that her request did not come within the scope of our  refund policy, our customer was ultimately granted a full refund due to her extenuating circumstances   Our customer support team processed a full refund for the customer on July 17, 2023.  The customers financial institution should provide a full credit to her account on or before July 27, 2023.
  

  We appreciate the trust implicit in our customers decision to purchase and use our program.   We would encourage the customer to reach out to us (*******************) should she encounter any issues with her refund or have any further questions regarding this matter.

  Customer Answer

  Date: 07/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:07/13/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I gave Reverse Health my name and bank information but never used their services or downloaded their app or talked to any coach. I was notified today, July 12, that I cant get a refund of $99 subscription for 1 year of services. They say I can use their services until July 12, ****. But even if I dont use their services they wont return the $99 annual subscription. They refuse to refund me since their terms say I cant cancel after July 11, 2023. This is so unfair so that is why I am reporting them. This so wrong.

  Business Response

  Date: 07/19/2023

  Please accept this correspondence in response to your offices inquiry.
           
  Customers who sign up for our platform are provided with an opportunity to review Reverse Healths Fair Refund Policy prior to making their purchase.  The Fair Refund Policyis available for review within our Terms of Service (****************************)and is prominently displayed to customers at the time of purchase.     Reverse Healths Fair Refund Policy provides for a full or partial refund of initial or renewal ******************** payments in the event that a customer is unable to start, or continue with, the program due to technical issues relating to the application/platform, if the customer is prevented from using the services due to dietary or other medical restrictions or of the customer experiences other extenuating circumstances.  Our Fair Refund Policy also provides for a full refund if a customer does not see desired results after following our program for fourteen (14) days.
  
  Our records reflect that this customer signed up for our program on January 11 2023.   Following her six-month renewal on July 11, 2023, the customer reached out to us on July 13, 2023 to request cancellation of her account and refund of her renewal fee.  While the customer's concerns did not fit squarely within the terms of our Fair Refund Policy, we did work with the customer in good faith to come to a fair resolution.  Our customer support team ultimately processed a full refund for the customer on July 14, 2023.  The customers financial institution should provide a full credit to her account on or before July 24, 2023.

  We appreciate the trust implicit in our customers decision to purchase and use our program.   We would encourage the customer to reach out to us (*******************) should she encounter any issues with her refund or have any further questions regarding this matter.

  Customer Answer

  Date: 07/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************