We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Carpet and Rug Cleaners

Stanley Steamer

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Carpet and Rug Cleaners.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/22/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We had a duct cleaning on 10/26/2023 Invoice #************ Customer #*********************** Crew:***************************** ***************************** Our experience was anything but professional. Within minutes of their arrival, ***** was speaking to my husband about how he was also in the military and was in special forces that was deployed overseas. He then began talking about how if President ***** called him back to fight in the ******* or the war in ******, he would go in a heartbeat because he has always wanted to kill a Russian, and then proceeded to ask my husband if he wanted to kill a Russian as well. All of this was said in front of myself and my three children, two of whom are 13 and 15 years old, and we are all Russian. My entire family is highly offended by this employee's actions, and it did not stop there; he said it multiple times. After that, he proceeded to say that he wanted to go to the southern Korean border and fire off a round and see what they would do because he has always wanted to kill an Asian as well. This is extremely unprofessional and not acceptable behavior to make those kinds of comments, especially in front of my children, who will forever be fearful and remember what this employee said. They rushed the entire job, stating that they wanted to hurry up and get the job done because it was past their curfew and they wanted to go home. They left a giant mess all over my home, including our beds, the couch where we were sitting, our TVs, floors, and many other places. There was no care for our home and our belongings. I have emailed ***************************** who is a district manager for the east coast over 4 times with no response. I have also called **** from the corporate office numerous times with no response to my voicemails. I deserve a resolution for the experience my family endured at the hands of your employee. To resolve the problem, I would like a refund for the services.

Stanley Steamer is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.