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Business Profile

Dentist

The Fayetteville Dentist

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dentist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/19/2022

    Type:Customer Service Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My son, ***************** (12 years old, DOB: July 9, 2010), had a tooth cavity filling procedure at Ideal Dental Fayetteville on August 19, 2022. The clinic staff told me that it would cost $55.60 if I wanted the child to have the procedure, after accounting for my insurance. I agreed and paid $55.60 and the child had the dental filling. Three months later, I received a bill of $596 today (Dec 18, 2022. The letter was dated Dec 8, 2022.) for my son's dental filling. If I were told I would be charged $596 (in addition to $55.60), I would not have done the procedure. I don't feel that it's fair for the business to cheat on its customers. They should have told the customer the correct cost upfront. I would like Ideal Dental Fayetteville to withdraw their bill. (Of note, I never had such an incident with Ideal Dental Fayetteville in the past. My children had several dental procedures, they told me the cost, I paid the cost up front and had never had bills mailed for additional payment.)08/22/2022Collapse transaction for Transaction date: 08/22/2022THE FAYETTEVILLE DENTIST FAYETTEVILLE NC Transaction date:08/19/2022 Card type:Visa Transaction type:Purchases Merchant description:DENTISTS, ORTHODONTISTS Merchant information:FAYETTEVILLE , NC Reference number:6254 Merchant Name: get more information about merchant name changeTHE FAYETTEVILLE DENTIST Select toEditthe merchant name Transaction Category: get more information about transaction categoryHealth: Healthcare/Medical Select toEditthe transaction category Online Purchase:N Type Purchases $55.60

    Customer Answer

    Date: 12/28/2022

    I haven't heard from the business. The matter is not resolved yet.

    Business Response

    Date: 01/12/2023

    Thank you for bringing your concern to our attention. We apologize for any inconvenience or frustration this has caused. We value customer feedback as an opportunity to improve. Our team will review your account and we will be reaching out to our guest to resolve her concerns.

    Customer Answer

    Date: 01/18/2023

    (The consumer indicated he/she DID NOT accept the response from the business.)
    not resolved yet.

The Fayetteville Dentist is NOT a BBB Accredited Business.

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