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Business Profile

Mattresses

My Next Mattress Outlet

This business is NOT BBB Accredited.

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Complaints

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Complaint Details

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  • Initial Complaint

    10/14/2022

    Complaint Type:
    Sales and Advertising Issues
    Status:
    Answered
    I went in to buy a mattress,the mattress I chose was plain and had no design on it i made sure to take pictures of the mattress. When delivery guys dropped off mattress I called owner the same night to inform this was not the mattress I agreed to buy,in store. Owner then informed me that the dreamer cover changed because I went from a full to a queen and all sales final but nothing was presented to me that sales were final and not on any document or receipts or anywhere in the store or window displays i took pictures. I did decide to look into the change of design of mattress by contacting the ompany who makes the beds, they informed me that all dreamers sold by them have the bamboo Decorations when sold no matter the size. On Sunday October 9 2022 the bed sent was not the bed that was In the location on day of purchase I then sent In a friend Thursday to also look and the incorrect bed sent to my home is now on the display floor. I'm looking to return mattress for refund owner, he will not accept the bed and will not pick it up. I just would like to return and get refund or exchange for another bed of my choosing

    Business response

    01/22/2023

    Business Response /* (1000, 5, 2022/10/20) */ We actually delivered to her a day before scheduled date she got the exact mattress she can look on her law tag and they will match also she sign right by ALL SALES FINAL Consumer Response /* (3000, 8, 2022/10/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) the mattress is not the one I ordered. he literally now has the mattress he sent me in his building, but the same mattress was not in the store the day of purchase that is my whole issue. I spoke to mlily they even said that all sizes are created the same and sold the same this mattress was not the mattress i agreed to. and I have not slept on it because of this. I made it clear the day of drop off this was not the mattress; I went as far as leaving the company a message and getting the same information that the mattress sold should look exactly like the mattress delivered Business Response /* (1000, 11, 2022/12/21) */ It wasn't shipped we delivt-shirt. And.it came.out of THAT box and because if you look.at the law tag it tell.you the name of the mattress just like tag on the tshirt.

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BBB Rating & Accreditation

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Contact Information

5945 Cliffdale Rd

Fayetteville, NC 28314-2101

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(910) 476-1085

Customer Complaints Summary

1 total complaints in the last 3 years.

0 complaints closed in the last 12 months.

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