Business ProfileforLee Hyundai, Inc.

Lee Hyundai in ************ **************. My car completely shut down while I was driving on September 29, 2022. I contacted Lee Hyundai immediately to see if I could get the car looked at. They told me they did not have any appointments until weeks away. So after the few weeks, I went to Lee Hyundai, and was then told different information. They told me that I didnt need appointment because I was having the car towed in. Ultimately I did not get the car there until December 7, 2022. They determined that I needed a new engine. The engine was replaced. On March 13, 2023 my car was finally finished. It was ready for me to pick up. I picked up the car and thought everything was fine but then I noticed the car was making a weird sound that it was not making before this all happened. Also, the ** was not working. I informed ********************* at Lee Hyundai and told her that I would not be able to drop the car off without having a loaner car. At this point, I have still not gotten reimbursed for the original claim. On May 17, 2023 I was finally able to take my car back to the Hyundai as I was going to be out of town. So I had a couple days where they would be able to keep the car to be looked at. On May 19 I was notified via text from ********************* that the car needed a compressor and that the work would cost $723. My ** was working fine when the car broke down but all of a sudden they have my car for four months and my ** doesnt work anymore. She also notified me that they could not hear the sound that the car was making. And on May 20, 2023 I picked up the car without any work being done to it. I was told that someone drove the car for 1 mile, and they didnt hear any noise. I drove two minutes down the street and the car is still making the noise so Im not sure how they didnt hear it. ********************* said that if the sound gets worse to bring the car back. Hopefully this is you can be solved and my car can be completely how it was before it shut down.