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Business Profile

Fitness Center

Gold's Gym

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fitness Center.

Complaints

This profile includes complaints for Gold's Gym's headquarters and its corporate-owned locations. To view all corporate locations, see

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Gold's Gym has 16 locations, listed below.

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    Customer Complaints Summary

    • 26 total complaints in the last 3 years.
    • 13 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/01/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 12/30/24 my high school senior signed up for a membership at the golds gym in cornelius *** the fraudenttly upgraded him a family membership instead of a single membership and have been charging him ***** bi weekly since Jan 2nd for a family membership when no family members or on this account and he is a single 18 year old high school student , I have contacted them 3 times and spoke with the manager ***** and he said he sent an email to have the membership updated and request a refundfor ****** , he continues to not return my calls. This is fraud, they signed a high school kid up for something they did not qualify for hoping they would not notice, they also cannot Identify who did this in their system

      Customer Answer

      Date: 04/30/2025

      Address is **************************************************************************

      Business Response

      Date: 05/01/2025

      This listed name is not a member of our facility. The 19 year old son is a member, he joined at 18 year old which is allowed. This account was fixed for the proper amount and refunded last week for the difference. 

      Customer Answer

      Date: 05/02/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      I would have expected they would do more than just refund the fraudulently filled amounts but whatever, he got his money back.

       

      thru should give him a few months free for the error 
      Sincerely,

      **** *********

    • Initial Complaint

      Date:04/30/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Unethical Recurring Charges for Unused Guest Add-On No Transparency or Easy Cancellation Business Name:Golds Gym Fuquay-Varina / Peak Payment Solutions Complaint Details:I signed up for a membership with Golds Gym Fuquay-Varina on July 30, 2023 and paid an initial fee of $19.99, which I believed was a standard membership trial. However, I later discovered that I was enrolled in a recurring monthly charge of $19.99 for an Unlimited Guest Add-On a feature I never used and was never clearly explained to me.The agreement was written in a way that hides the fact that this optional add-on would automatically renew indefinitely unless I canceled in writing to a third-party payment processor (Peak Payment Solutions) in ****. I never authorized or intended to sign up for long-term guest access, and it is absurd that I am being charged month after month for a service I never once used.Their cancellation process is intentionally complicated, requiring written notice and advanced timing. This is clearly designed to delay and discourage members from ending billing. Ive now been charged for nearly nine months of a service that provided me no value. This is not only unfair it is unethical and exploitative.I am requesting:Full refund of charges beyond the initial two-month term.Immediate cancellation of all services and billing.Confirmation that my card information is removed from their system.This experience has been incredibly frustrating, and I would not recommend anyone sign up with Golds Gym without scrutinizing every line of fine print. These practices are deceptive and take advantage of consumers who simply want to work out not get caught in a billing trap.Desired Outcome:Refund for unused guest add-on charges Termination of account Removal of payment information from their system Member Info:**** ******** Member # X04042 Barcode # ********** ************************

      Business Response

      Date: 04/30/2025

      We have put in to refund the unlimited guest add on fees that occurred as **** states she never signed up for those. Those will be refunded, anything else she will be responsible for. 

      Customer Answer

      Date: 04/30/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      **** ********

    • Initial Complaint

      Date:10/07/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My daughter and I in person spoke with the personal training staff prior to the end of August 2024 about discontinuing her personal training. She submitted a request to discontinue in the app and she also mentioned it to her personal trainer. So, a total of 3 people were told about this in late August, the person at the front desk, the person they brought us to who is in charge of personal training, and the trainer. I still received charges in September but expected this due to the 30 day required notice. But now it is October and I'm still being charged and am told this cannot be stopped until later in October, which is effectively TWO months of additional charges. We just want a gym membership, no additional personal training charges. This is 2024, I refuse to believe a corporate company as large as Gold's Gym is incapable of stopped these charges.Because my credit card refused the latest charge, we now cannot use the separate gym membership WHICH we DID pay for and continue to pay for. Please remove the balance due which my credit card reversed and allow ****** ******* her gym access.

    • Initial Complaint

      Date:04/08/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      *************************** - Membership # ********** Communication transpired on cancellation of gym membership as follows:1/10/2024 membership $17.50 plus $53.50 1/24/2024- $17.50 2/7/2024 -$17.50 2/21/2024-$17.50 3/6/2024-$17.50 3/11/2024- $69.99 * not disclosed by Sales Rep on signing.3/19/2024- $17.50 drafted from acct and was told this would be the last draft.4/2/2024- $17.50 payment drafted AGAIN!Communication to Golds Gym:1/20/2024-Emal notification of cancellation 1/22/2024-= follow up with email inquiring of cancellation 1/24/2024- continue to follow up with NO response from Gold gym 2/14/2024 In person follow up. AGAIN 2/15/2024 followed up my local ************ Gym for assistance during college break and was told I need to work with the Golds GYM Chapel Hill 2/25/2024- In person, Chapel Hill 3/12/2024- Contact Golds Gym spoke with **** and was told he would get back with me end of day. Did not happened.3/13/2024- Followed up with an email to **** 3/15/2024-followed up with phone call to **** 3/20/2024 **** confirmed that the final payment of $17.50 would be processed. The contract has been cancelled.4/2/2024- DRAFT PAYMENT CONTINUE FOR $17.50. AFTER I WAS TOLD THE CONTACT WAS TERMINATED AND NO ADDTIONAL DRAFT WOULD OCCUR

    • Initial Complaint

      Date:02/13/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ive been a member at golds gym for a year and I never missed a payment or had any problems. When my boyfriend started going with me we started receiving weird energy from the workers there, but we didnt make a big deal out of it because we are there to workout. Few months passed and we were working out and my boyfriend left one of the workout items and forgot to place it back. The manager ( ******** ) demanded him to pick it up with disrespect so my boyfriend just walked away. The manager came back angry and asked him to leave and my boyfriend said no, I pay to workout here. The manger threaten him to call the cops on us , the cops came and kicked us out and said we are banned from that location. I understand, however, I dont see a reason why I need to pay monthly for a gym I am banned from. I feel disrespected, and humiliated front of all the people that was there.

    Gold's Gym is NOT a BBB Accredited Business.

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