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Business Profile

Party Supply Rentals

A Special Event
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

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Complaint Details

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  • Initial Complaint

    05/12/2022

    Complaint Type:
    Delivery Issues
    Status:
    Answered
    On March 11th, I put $125.48 deposit on tables and chairs for my backyard wedding. On April 20th I paid the remainder $46.12 on the table and chairs. The Wedding was on May 7th. On the day they were supposed to come, they never showed. My guest had to stand or sit on the floor to eat. When I called them Monday, May 9th their reasoning was that they got stuck at another event due to the weather, but I never received a courtesy call to explain. They said they would refund me my money plus $100 for my inconvenience and that it would to into my bank that day or the next. It is now Thursday and I have yet to get my money back and they are no longer answering my calls.

    Business response

    07/18/2022

    ******** *******  complaint has no basis. We did what we said we would do. On May 9,2022 we issued a credit refund of $271.60 on a $171.60 purchase through our credit card processor , thus fulfilling what we said we would do.

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BBB Rating & Accreditation

BBB accredited businessA+

Accredited Since: 4/22/2021

Years in Business: 39

Customer Reviews are not used in the calculation of BBB Rating

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Contact Information

104 W Vance St

Fuquay Varina, NC 27526-2129

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(919) 557-9696

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Customer Complaints Summary

1 total complaints in the last 3 years.

0 complaints closed in the last 12 months.

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