ComplaintsforGastonia Nissan

• Initial Complaint

  06/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Bought a car and within two weeks its already in the shop having to get fixed they did not inspect the car before selling it I had to take it back for inspection wait 5 hours because they sold it to me with illegal tint also havent even made the first payment and already having to pay to fix the car

  

  Business response

  07/02/2024

  This customer did in fact recently purchase a Jeep from our dealership. Unfortunately our detail department forget to remove the tint before purchase so the customer did in fact have to come back for tint removal. Days after ownership his check engine light came on for a small evap leak. The jeep will need a vent control valve to fix the check engine light. We have called and left messages with the customer explaining we are going to take care of the cost and will not charge the customer for this repair. If you have any questions please feel free to call my cell phone @ ************.

   

  Cordially,

   

   

  ***********************

• Initial Complaint

  06/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Engine light displaying on my 2016 Nissan Altima. After changing the Mass Air Flow sensor 2 times I finally got a Nissan Mass Air Flow sensor since the Nissan Dealership told me it had to be a OEM sensor, not aftermarket. Nevertheless, two months later, the check engine light returned. The engine light was on when I brought the car to the dealership on June 4, 2024 for the planned and necessary Power Train inspection. When they told me I needed to replace the *** after this examination, I declined because the sensor costs more than $350 and I had already done it two months prior with an OEM Nissan ***. They said, "Let's reset the *** (engine control module)." I informed them that wouldn't be the solution...it was back on the following morning. According to the attachedNissan Service Campaign *** Reprogram Voluntary ***************** Campaign reference # PC514, which has been in effect since January 2017, the *** reset service that was done was supposed to be free. Nissan has a remedy for the problem, affecting ******* vehicles, however they are not offering assistance to customers on the known issue. Rather, they are exploiting it for financial gain, which is driving away customers. Transparency needs to happen in the communities affected by this issue.Charged for *** ************** light is still on (codes code P014C , P014D , P015A and P015B)

  

  Business response

  06/10/2024

  ****************** came into our service department as a first-time customer on June 4th, 2024 for a check engine light concern. When our service advisor began creating the repair order, ****************** insisted that his vehicle needed the PC514 campaign recall to resolve his issue. Our advisor explained that his concern would not be corrected with the recall repair and in fact-that recall was performed in 2017. The customer had 3 codes stored for air fuel sensors ( P014C, P015A, P015B) and Nissan has a specific bulletin (bulletin being a repair process, not a recall) to follow to remedy the concern. The bulletin number is NTB-16-117.  We advised the customer that we would need to reprogram the *** as a first step and may need an air fuel sensor in the future. Our service director spoke with ****************** and explained clearly that his vehicle will not be fixed by re-performing the recall. The customer approved a diagnostic charge of $203.67. We diagnosed his vehicle thoroughly and reprogrammed his *** and no extra cost. We also documented that the reprogram is part 1 of the service bulletin and may need an air fuel ratio sensor in the future. I have attached copies of the invoice and copies of the bulletin we performed and copy of the recall that ****************** thought he needed. Unfortunately, when non recalls are performed and the vehicle is out of basic warranty, it is the customers responsibility to pay for the repairs. If the customer has problems with *********************** warranty guidelines, we will always recommend the customer contact *********************** Consumer affairs. 

• Initial Complaint

  05/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  March 22 - Purchased tires and struts and multipoint inspection for a 2016 Nissan Pathfinder. April 8 brought vehicle in for repair. They said the Radiator fan needed to be replaced for 1700. Agreed to replace radiator fan. Work was completed, but was told there may be transmission issues in excess of *****. When we went to pick up vehicle, we spoke to a salesman about a 2007 Nissan Xterra as an alternative to paying to replace the transmission which we were informed was bad and the 2016 Nissan pathfinder would not be drivable off the lot. The salesman (*******************) suggested that we should buy the Xterra we had looked at, as we had no other option, other than pay $11,000 + for repairs on the original vehicle we brought in. I told him that I would pay the $1,700 for the work that had been done and would look else where to trade in the vehicle. He told me it would not be drivable off the lot. We ended up purchasing the 2007 Xterra, and told that it had undergone a thorough inspection. This was April 10, we still had not received the title, and was told that the paperwork was not submitted in , on time, so we would have to receive a new tag. The paperwork was not done until May 8 for the transfer of tag/vehicle. On May 10, we had an issue with the Xterra, and brought it in. Was told bad alternator - and was charged $1,500. ($833.73 for labor, $463.73 for parts, and $30 for wipers we didnt ask for, and $57.68 for misc fees. plus tax) . We were also told upon purchase, they would fix the **** light/sensor, which now they told us would be $450 to repair. I suggested just resetting the sensor, which they refused.The biggest problem here, is a vehicle we were forced to sell as undrivable for $1,000 was on "sale" for $13,995 less than 2 weeks after they took it from us. Did Gastonia Nissan repair the transmission and resell it, or did the lie to us? I think the Alternator and labor, and the **** light should be reimbursed/at minimum as salesman forced a sale on car

  

  Business response

  05/29/2024

  Please see attached response.

   

  Thanks

   

• Initial Complaint

  11/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  (RESTRICTIONS PLEASE ASK FOR FULLS TORY)Charged $800 to change a 10AMP fuse that cost 33 cents and takes 2 mins to change. I decided to get it towed to Gastonia Nissan the director of service told me it took his tech 10 TIMES to figure out what was wrong Even after I told him and his assistants that I ran a code reader and received an U0101 Lost communication with TCM (transmission control module).Only until after I agree to the 3-hour MINIMUM charge 15 minutes after I agreed to the $600+ they found the issue. Director says he has to pay his guys and that they have been working on it for days. Every question I had was met by heavy sighs and eye rolls and crazy looks like I was now being an annoying customer FILES TOO LARGE TO ATTACH

  

  Business response

  11/28/2023

  ******************** brought in his Altima to Gastonia Nissan due to a malfunction light coming on and his car cutting off when going from park to reverse. After checking the battery, IPD module, EGI wiring harness  and the transmission range switch, all systems were performing as designed but the vehicle kept blowing the transmission control fuse.  The technician then noticed ***********, aftermarket wiring in the vehicle coming from an aftermarket audio system and subwoofer.  Technician proceeded to trace all the aftermarket wires throughout the vehicle including the need to remove and inspect the audio unit.  The technician found wires that were spliced into the factory wiring harness that were exposed and making contact with a metal brace behind the audio unit thus causing the transmission control unit to short out and blow the fuse. Technician made the appropriate repairs and the customers vehicle was delivered back to him.  I am attaching a copy of the repair order as well.  The repair took the technician over 7 hours to find and complete. Our posted labor rate per hour is $169.  The labor that should have been charged was $1,183.00.  The customer was only billed for ******** of labor plus the parts.  Let us know if you need any additional information.

   

  Thanks

   

   

  Customer response

  11/28/2023

   
  I am rejecting this response because: i was told i was being charged for 3 hours at a rate of $200 an hour. I also don't need to be reminded "what i was supposed to be charged" every statement. If what is being said is true then 169 x 3.5 should equal  ****** and not 620. At three hours like i was told that would be 507 and not 620. This is without the MISC charges that no one explained to me and taxes of course. As you can see i was charged 620 ,This is why i always felt uncertainty because information would always be different from what was told to me, However i am not going to argue with a dealership that doesn't relay information to their customers accurately over a hundred bucks. I will just attend another dealership to avoid feeling like this when i need my vehicle serviced. I apologize for wasting everyone's time. 
  

  

  Business response

  12/05/2023

  Gastonia Nissan stands by its previous response and has no additional comments on this matter.

   

  Sincerely

  *******************

   

• Initial Complaint

  11/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I realized problems the first week. The gas gauge was working intermittently. I took it to GN and they said it was fine. I told them about the car going into low gear and I could not start it after going through a car wash. They made me think it was me. Took to Modern Nissan and they immediately found a bad fuel pump. They also saw that my drivers seat turns sideways. Now complete seat has to be replaced. They can not tell me when it will come in. This could be dangerous driving and I am going to ******* after Christmas. Left messages with ****** at Gastonia and after a week he finally called me back. I feel like this car is a lemon. I paid a lot for a new car with all of these problems. I tried to trade it but the Blue Book value was $40,000. I almost got hit on a busy road because this car stopped. Gastonia Nissan never believed me. A manager drove this car for 200 miles before I bought it. Can not believe that they did not notice any problems. I feel like I overpaid for this car. They would never show me the sticker price. They finally sent it to me last week. I took it in for an oil change with ***** miles because I kept getting emails. I told them again about the problems but not fixed. All they had to do was to check the computer of the car. They told me the gas gauge takes too much to take it apart. I could have been hit from behind with all the stopping this car was doing. If I am hit and my front seat turns sideways, this is dangerous. I would really like a refund since it is only worth $40,000 now. I bought it March 15, 2023. It only has ***** miles now. I have another small car that I drive a lot. Please help. ***********************

  Customer response

  11/20/2023

  Car was sold as new but Manager drove for 233 miles. 

  

  Business response

  12/08/2023

  Thanks you for bringing this to my attention.  We have been in contact with **************** and we believe that the situation has been resolved to her satisfaction.  Please let us know if I am incorrect.

   

  Sincerely

   

  *******************

   

  Customer response

  12/08/2023

   
  I am rejecting this response because:
  The seat has not been fixed to date.  I was supposed to get it fixed on Dec 6 but it did not happen.  I have another appointment to get it fixed on Dec 11.  This car has cost me a lot of expenses, frustration and time.   This is a new car. I do not see any compensation for all my time and gas.  
  Both dealerships knew that this car had fuel injection problems.  
  I had it all set up to get it fixed on the 6th.  I was supposed to get a text when the part came in.   That did not happen.  I was ten told that a repair person was not available this week.  Hopefully next week someone will fix it.  I do expect some kind of compensation.  

  

  Business response

  12/18/2023

  After speaking with **************** today we believe that the repair issues have finally been completed.  **************** was also encouraged to let us if any other issues arise as soon as possible.  Our apologies the repairs took as long as they did.

  Customer response

  12/19/2023

   
  I am rejecting this response because:
  I told ***** at Gastonia Nissan that I hope my car is fixed.  I am driving to ******* on Dec. 28. 
  The problems have been intermittent.  I would like to make sure that it is fixed.  My sister bought a new Pathfinder at this same dealership about the same time and now it is having problems.  They drove her car over 150 miles and could not find a problem.  They kept it for several days and did not fix it. It is doing the same thing that my car was doing.  I want to keep this open until I have driven it enough to make sure it is fixed.  

• Initial Complaint

  07/31/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My husband brought our 2013 Nissan in for headlight recall on Aug.11 2022 . We have called a number of times to see if the headlights came in and were told they were not in yet . I called on July 24 2023 only to be told the same thing . I asked to speak to the manager because its been almost a year now . I was told they were busy but they would forward the letter to the parts department and someone will call me .. its July 31 **********************************Thank you for your time *********************

  

  Business response

  08/07/2023

  Thank you for bringing this to our attention.  This recall was not one of the smoothest recalls in recent memory due to parts availability.  We were finally able to secure the required parts and have since been installed on the customers vehicle.  Let us know if you need any additional information.

   

  SIncerely

  *******************

  Customer response

  08/08/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  06/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I initially purchased a vehicle from Gastonia Nissan December of 2022. I have not had the vehicle for more than 5 months and have already had the absolute worse experience that you could possibly imagine. Since I have purchased the vehicle I've always made sure maintenance was up to date in order to refrain from having any issues. The initial problem occurred 3wks ago when I noticed my engine light was on so I reached out to have the vehicle looked at and was told that I needed spark plugs & ignition coils. I was told that the price would be $1,599 for the full repair including labor(expensive) however, that was my only means of transportation therefore I had no choice but to have it replaced. After working with a service advisor I then received a call and was told that my car was ready for pick up. After picking the car up I headed home and noticed that the engine light was off yes but the engine began running hot, which it was not doing before. I then reached back out to Gastonia Nissan and informed them. They asked me to bring the car back to have it looked at again. I took the car back and was reassured multiple times that my engine was not running hot & that I should be fine to drive the car. I was also told to take a picture the next time it ran hot in order to show proof. About 2-3 days later the engine ran hot & I was able to get a picture showing that. I again reached out to the Service Advisor that I was working with only to find out that he had left the company. I then had to start this process over with someone else. I was then told I needed a water pump as well as a new thermostat which would be covered under warranty but I had to pay the deductible. That was fixed and I was told that I shouldn't have any more issues with the car(2 weeks ago). Just yesterday I attempted to crank the car and it will no longer crank. Considering I have only had this car for less than 6 months & am having all these issues is very disturbing. I wouldn't recommend Nissan to anyone.

  

  Business response

  06/13/2023

  Sorry for the delay in responding.  Here are the facts I was able to obtain regarding the customers complaint.

  Customer purchased a used 2019 Jeep Grand Cherokee with ****** miles from us on December 27th 2022.  The vehicle was purchased "As-Is".  On May 16th ******************************** stating the check engine light was on.  The vehicle stored a P0306 misfire on cylinder # 6 caused by faulty ignition coil as well as replacement of all the spark plugs.  customer agreed to the repair and the repair was performed and completed on the same day.  The vehicle at the time had ****** for miles at the time of the repair.

  On may 18th customer brought vehicle back in stating "Engine is hot".  We diagnosed and confirmed the water pump was leaking as was the thermostat housing.  Repairs were performed and completed on May 19th with a powertrain warranty covering over half of the cost of the repair.

  It is unfortunate that the repairs were so close together in time, but the repairs are unrelated.

  Let me know if you need any additional information.

  Sincerely

  *******************

  Customer response

  06/14/2023

  I am rejecting this response because:
  The vehicle when purchased was not displayed as"as is".When I initially purchased the vehicle I viewed the car as well as did a test drive after seeing per the buyer's guide that the car was not marked "as is" as it should have been.Post the first 2 incidents my car has been bck for add'l repairs.June2nd the car would not start,I was told that I needed a starter,I agreed to have it repaired.June8th I left work & headed over to the dealership & paid an additional $148 all for them to  pull the car up & my engine light be on again. I informed the svc adv as well as the tech and all he could say was "well it wasn't on when I put the starter in." I was then asked if they could pull the car back into the svc area,I agreed. They plugged my vehicle up to get another diag. & it read the same code as the 1st visit ,replacement of spark plugs & coils which I thought was replaced the 1st time the car was repaired. Instead of keeping the car and properly diagnosing the vehicle they reset all the sensors on the car & sent me on my way. I then asked what I was supposed to do once the engine light came on again & a worker stated "Honestly *************** , if I were you I would go ahead & trade the car in." I drove the car straight home & of course the eng light comes back on. I contacted the dealership 1st thing June 9th & spoke with the sup *****, who told me to bring the car back in to have it looked at again. I returned the car June 9th & was provided an update as of June 14th. I was told that coolant leaked into the spark plugs causing me to need a new engine. The "as is" very well may be indicated in the contract in fine print however the buyers guide at my initial view did not state anything about the car being "as is". If I would have been made aware of that from the start I would have nvr considered purchasing that vehicle. Now I'm stuck w/a car that I have had for less than 6 months needing a new engine.
  

  
  

  

  Business response

  06/20/2023

  I have attached signed copies acknowledging the vehicle was sold "As IS".  Every used vehicle is sold "As Is" from the dealership.  That does not take into account if the used vehicle has any manufacture warranty left on the vehicle or if the customer elects to purchase an extended warranty. As for the additional issues *************** is having and we are working with her extended warranty company to get the current issue covered for her.  Let me know if you need any additional information.

   

  *******************

  Customer response

  06/21/2023

   
  I am rejecting this response because:
  

   

  I am not sure where these documents are coming from however, this is a document that was NOT disclosed to me at the time of purchase. I also kept a copy of all records that were provided to me at the time of purchase in the envelope that was provided and that document is not included in any of the paperwork. The only document that I have pertaining to the buyers guide is attached and is not marked "AS IS". At this point this is a never ending process , I was very much so sold a lemon and am now willing to take further measures, Thank you for your time. 

  
  

• Initial Complaint

  01/03/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased a used 2019 Nissan sentra from gastonia Nissan with a written agreement as part of the sale contract that Nissan gastonia would fix a crack in the windsheild that existed before we bought the car, a scrape in the back bumper, and a chip on the front bumper. ****** told me the windsheild crack was already filled before we test drove and purchased the vehicle. She encouraged me to talk to my sales agent **** who said he didn't realize the crack was filled because it didn't look filled to him. I informed him our agreement was that it would be fixed from the state that it was in and that meant I would not see the crack. He said his manager would call me. His manager never called me. I asked ****** when I turned the car in for the paint and bumper scrape fixes about the crack and she said "it would be repaired not replaced." I said well I guess try to fill it again (as she had offered that as an option on the phone before). She said ok. When I was called and informed my car was now ready to pickup I checked the windsheild and the crack looked exactly the same as it did before I purchased the car. NOTHING looked changed. I did not receive any paperwork showing any work had been done. The paint chip and bumper scrape were nicely fixed and gone but the crack still looked the same. If I had been told the dealership would not fix the crack I would not have bought the car. Frustrated I later went to the dealership website and sent an email through the website asking the dealership to honor their contracted commitment and i received an automated email response and thats it. That was done prior to Christmas. I need this manager to offer me a resolution that makes purchasing this car worth it and that means either a form of additional compensation since they claim they cannot replace the windsheild, or to replace the windsheild, or to find a way to significantly reduce the appearance of the cracked windsheil from it's current state.

  

  Business response

  01/10/2023

  Thank you for bringing this issue to our attention and apologize if our customer was not being communicated with.  I believe our customer has met with our general sales manger and an amicable resolution has been agreed upon.  Please let me know if this is not the case.  Again our apologies for inconvenience to our customer.

   

  Sincerely

   

  *******************

  Customer response

  01/11/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me. 

  Gastonia Nissan did reach out to me and I have dropped my car off tonight for them to replace my windsheild.  Very happy with this agreement.  I was waiting to close the complaint until the work is complete.

   

  Regards,

   

  *************************

  ************ 

  
  
  Thank you. 
  

• Initial Complaint

  10/20/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Dear ***/mam,I just received the response from the claim I made on your better business bureau site in regard to gastonia Nissan selling me a car with bad feathered tires and expecting me to replace them. They have also made it impossible for me to respond and call them out on it! This is a very unprofessional company and their response to my claim is VERY deceiving and untruthful! Not to mention how they danced around the bad Feathered tires issue. I noticed that there are numerous other complaints about this company where they have also lied and been extremely deceitful in their response, making it look like they have done nothing wrong! This is a major concern and as the better business bureau, I feel should be a big concern and should be addressed! There is a definite pattern to this companies complaints in sales and service! If you (the better business bureau) are unable to help these customers, I am contacting whistle blower and the media to air it on TV with all my documentation, service receipts, texts and e-mails! Along with what and how managers responded to me about the issue. Respectfully ***********************

  

  Business response

  10/22/2022

  After speaking with **************** on 10/22/22, I believe we have come to an acceptable resolution.

   

  Sincerely

   

  *******************

   

• Initial Complaint

  11/18/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was there on October 15 2021 to look at purchasing a car from them but when I drive it it had a lot of issues that they didnt want to fix so I left . I was pre approved through *********** already so I knew they had to pull credit for that but I didnt authorize them to send it to the other places they sent it to. I checked my credit and seen where they had sent it to the other places . I have tried calling to talk to ** and left numerous messages and no ones ever called me back . I want them to remove those inquiries from my credit report. This is not a reputable business by doing this . If they dont remove the inquiries I am going to take legal action. I want the ** or owner of the store to call me and let me know that they have removed the inquiries. I am attaching photos of the inquiries. When I was at dealership it only showed 1 inquiry then I checked again a couple days later and all these showed up . Its really disappointing that I drove 3 hours away and get treated like this . I expect these inquiries be removed immediately.

  

  Business response

  11/24/2021

  Thank you for bringing ************** concern to our attention.  We have since reached out to ************ and had a conversation regarding the multiple credit inquiries and how they occurred.  We explained to ************ once a credit application is signed it is our obligations are to obtain the best possible terms available, hence the multiple credit inquiries.  Our apologies this was not conveyed clearly to ************. However, we have shared with ************ on how to proceed with the credit reporting agencies regarding a satisfactory outcome. 
  
  Let us know if you need any further information

   

   

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩