Reviews

Review Details

• Review fromGeorge D

  Date: 04/21/2025

  1 star
  We requested service to correct a situation whereby the microwave of a microwave oven combo would not start when the door was closed unless the upper right side of the door was pushed in another 1/16 inch. At this point, the unit operated correctly. The technician from Applied Appliance said hed seen this problem before and proceed to jam a screwdriver in the right hinge elbow in an attempt to fix the issue. After several forceful attempts with this procedure, the microwave would not start at all. The technician said the interconnect switch was broken; however, it was not broken before his attempted fix. The invoice for the service call states that 2 techs tried to adjust the door, but he was the only tech. It also says the hinge did not work which is probably correct particularly after he damaged it with the screwdriver. Were now left without an operable microwave and a $1,000 estimate to repair it. I believe he was totally incompetent in his work and feel that we should be refunded the service call fee or better yet, pay us for the inconvenience of being without a microwave oven. Incidentally, the microwave is part of a microwave oven combo unit so the whole unit, microwave and standard oven, would have to be replaced. Additionally, the company manager has not responded after several attempts to discuss the issue.

• Review fromKeith R

  Date: 06/26/2024

  1 star
  Do not use this company. Been dealing with them since mid May. It took 2 weeks just to get a diagnosis on a gas stove top. The tech said part was in stock and would call within 2 days for installation appointment. Took over a week before call to schedule because tech ordered additional parts that were not discussed with me or included on quote. Then scheduled an appointment for install a week plus later. Tech was sick hours before appointment and canceled took over a week to get another appointment . Tech was injured minutes before this appointment and canceled again. Been without use of my stove top for well over a month for simple igniter fix. Asked to speak with owner or manager multiple times and won't be given their name or number and ****** (customer ********************** rep claims to have given the the message to call me. These folks are not reliable and management/ownership doesn't care. Do Not use. *****

• Review fromJames C

  Date: 06/05/2024

  1 star
  What a c***** company cannot fix.Anything cannot order the right parts.Terrible service never on time would never do business with these people

• Review fromKaren R

  Date: 10/04/2023

  1 star
  Zero stars. This company made my new Maytag washer leak water which wasnt visible, then my hardwood floors started buckling. I called them to come back to work on my washer again, as well as my dryer this time but they said call my ********************* and they were not coming back out here at all.

• Review fromLionel H

  Date: 08/25/2023

  1 star

  Lionel H

  Date: 08/25/2023

  Giving a 1-star review is generous. The company has serviced my Whirlpool refrigerator 6 times in a seven-week span and it still is not working. I asked for a different repair person and was denied. It was apparent to me that this repair person was not capable of repairing it. When contacting the office I was told I would have to file another claim. This company is just trying to make a money grab from the extended warranty company by resubmitting claims. What happened to standing behind your service?

  Advanced Appliance Services of Gastonia, Inc.

  Date: 08/29/2023

  Let us begin with the conclusion of your service visits: The unit was deemed non repairable by Whirlpool's technical department. That means, per Whirlpool's Engineers (the department who design the units), the unit has an issue that CANNOT be repaired, despite the best efforts of the technician out. We apologize that you did not agree with your extended warranty's policies of needing a new dispatch each time for a repeated issue, though that is their policy and not ours. We, as a company, have a CALL BACK period in which we DO NOT get paid any additional labor. Meaning, each trip out to your residence netted ZERO additional payments to us from your warranty company. We as a company still have to pay for the technician's gas, time, and parts used, while your warranty company pays us nothing additional. So please do not accuse us of making you set up further service appointments just so we can get more money when that is the furtherest from the case. And again, it is in the contract and a policy of your extended warranty that you, the consumer, much call them each time for a service request and not to us directly, even if it is the same issue. That is their rule that we must follow.Last, we do apologize that we could not accommodate your request to have a different technician. We do wish we could of honored this request, but your area only has one technician who runs it. The only option was have a different technician out and that would mean moving a technician up from the ************** on a day that they had an appointment spot. You expressed you did not want to wait longer than needed for appointments and you wanted service ASAP, and other technicians had booked appointments with customers that we cannot "bump" or move so their technician can service a different area.We hope that your extended warranty takes good care of you and you enjoy your new unit.

  Advanced Appliance Services of Gastonia, Inc.

  Date: 08/29/2023

  Let us begin with the conclusion of your service visits: The unit was deemed non repairable by Whirlpool's technical department. That means, per Whirlpool's Engineers (the department who design the units), the unit has an issue that CANNOT be repaired, despite the best efforts of the technician out. We apologize that you did not agree with your extended warranty's policies of needing a new dispatch each time for a repeated issue, though that is their policy and not ours. We, as a company, have a CALL BACK period in which we DO NOT get paid any additional labor. Meaning, each trip out to your residence netted ZERO additional payments to us from your warranty company. We as a company still have to pay for the technician's gas, time, and parts used, while your warranty company pays us nothing additional. So please do not accuse us of making you set up further service appointments just so we can get more money when that is the furtherest from the case. And again, it is in the contract and a policy of your extended warranty that you, the consumer, much call them each time for a service request and not to us directly, even if it is the same issue. That is their rule that we must follow.Last, we do apologize that we could not accommodate your request to have a different technician. We do wish we could of honored this request, but your area only has one technician who runs it. The only option was have a different technician out and that would mean moving a technician up from the ************** on a day that they had an appointment spot. You expressed you did not want to wait longer than needed for appointments and you wanted service ASAP, and other technicians had booked appointments with customers that we cannot "bump" or move so their technician can service a different area.We hope that your extended warranty takes good care of you and you enjoy your new unit.

• Review fromKate T

  Date: 08/18/2023

  1 star

  Kate T

  Date: 08/18/2023

  They took our payment, said our washer needed a new control panel.. we waited a week for a new control panel, once it was in they made us wait another 4 days to come back out. When the technician came out to replace the control panel he never stayed to make sure the washer was working and the job was complete. The same problem continued- we called back the next day to ask if we could speak with someone about the technician and getting someone out to complete the job we had already paid for. We were told by two call center employees there was no one available to return to our job. We were told there was no one to speak to besides the owner and he is not available or leave a message to do so. Very concerning way to do business. They did set us up for another appointment to evaluate the issue but in another 7 days time. They would not ask the technician to come back that same day to reevaluate why the issue was not resolved and finish the job. Nor were we offered any reimbursement or discount for the inconvenience... staff was very **** on the phone as well.

  Advanced Appliance Services of Gastonia, Inc.

  Date: 08/21/2023

  We understand your frustration because not having a working washer would indeed be an inconvenience. There are a few points in your complaint that are inaccurate though. "We were told by two call center employees there was no one available to return to our job." This is a misleading statement, we did not say no one could come out, it was no one could come out that exact moment for you. You were scheduled in our first available appointment to have a technician back out. You actually said yourself "They did set us up for another appointment to evaluate the issue but in another 7 days time." We did make an appointment for you, but it was only 5 days out from the day you called. Please keep in mind that we are closed on Saturday and Sunday so our technicians can maintain a sense of work and life balance. So yes, you were asked to please wait 3 business days for your return service because of the other customers who already had scheduled appointments, who had already waited as you were having to do. We understand with the unit still not working you would like to be viewed as a priority and have another customer's appointment, though we do not "bump" customers to work in another. We do apologize there is a bit of a wait for service, but as you stated you had to wait for your first appointment and then you again had to wait additionally for the part to be installed. You are correct, that is very frustrating and annoying, though we can only accommodate so many appointments a day and we were doing our best to get you seen as soon as possible.When we had the technician call and speak with you, it was actually mentioned that he was bringing a drain pump that fit your unit, and if that resolved the issue, you would be reimbursed the difference between the drain pump and control board. So yes, you were offered reimbursement if the drain did correct your issue. It might of been hard to understand all of what the technician was saying due to the fact you and your spouse were both speaking to the technician at the same time and directing the conversation to clearly get your point across. Regardless, we will see you Tuesday to get the drain installed.

  Advanced Appliance Services of Gastonia, Inc.

  Date: 08/21/2023

  We understand your frustration because not having a working washer would indeed be an inconvenience. There are a few points in your complaint that are inaccurate though. "We were told by two call center employees there was no one available to return to our job." This is a misleading statement, we did not say no one could come out, it was no one could come out that exact moment for you. You were scheduled in our first available appointment to have a technician back out. You actually said yourself "They did set us up for another appointment to evaluate the issue but in another 7 days time." We did make an appointment for you, but it was only 5 days out from the day you called. Please keep in mind that we are closed on Saturday and Sunday so our technicians can maintain a sense of work and life balance. So yes, you were asked to please wait 3 business days for your return service because of the other customers who already had scheduled appointments, who had already waited as you were having to do. We understand with the unit still not working you would like to be viewed as a priority and have another customer's appointment, though we do not "bump" customers to work in another. We do apologize there is a bit of a wait for service, but as you stated you had to wait for your first appointment and then you again had to wait additionally for the part to be installed. You are correct, that is very frustrating and annoying, though we can only accommodate so many appointments a day and we were doing our best to get you seen as soon as possible.When we had the technician call and speak with you, it was actually mentioned that he was bringing a drain pump that fit your unit, and if that resolved the issue, you would be reimbursed the difference between the drain pump and control board. So yes, you were offered reimbursement if the drain did correct your issue. It might of been hard to understand all of what the technician was saying due to the fact you and your spouse were both speaking to the technician at the same time and directing the conversation to clearly get your point across. Regardless, we will see you Tuesday to get the drain installed.

• Review fromelvia t

  Date: 06/14/2023

  5 stars
  I was shocked to hear a rattling noise from my newly purchased Maytag. Much to my ease the Tech ****, who serviced our washer was highly professional with years of experience of knowledge it took no time to determine the issue. We are very fortunate **** w/Advanced Appliance Serviced our appliance with their honest work ethnic they definitely earned our Trust.

• Review fromChris M

  Date: 02/13/2023

  1 star

  Chris M

  Date: 02/13/2023

  Advanced Appliance Services of Gastonia was supposed to fix my washing machine. I had purchased an extended protection plan with Assurant, which is the company ****** partners with for these plans, and Assurant contracted with Advanced Appliance Services of Gastonia to service my washing machine. The guy came out, told me we needed a part, said it would take a while, and months later Advanced sent me an e-mail letting me know my service was completed. When I let them know it was not they told me they called me about my dryer (not washer) and I told them ****** replaced my dryer (which they did, but this was a separate incident.). So, because Advanced made a mistake when they called me, asked me about my dryer, and not about my washer, they closed the case and told assurant they fixed my washer. Untrustworthy!

  Advanced Appliance Services of Gastonia, Inc.

  Date: 02/14/2023

  On 9/7/2022 we got a dispatch over for CallNumber# ********DF for unit WTW5000DW. This is the dispatch for your Washer. We DID NOT and DO NOT have a recent call for your dryer. We have not worked on your dryer since 2018. So the only service call we had open for your was for your Washer.The tech diagnosed the unit with needing a control board which we ordered. We got in the tracking information for the part and left you a message on 9/14 that the part would be arriving on the 21st, to call us to schedule *********** completion. We called you again on the 21st and sent you a text message that we are trying to reach you regarding your WASHER repair, to please call us to schedule for part installation.We called and text you AGAIN on the 26th of September.We called again on the 28th.We called and text you AGAIN on October 5th. You returned the call on the 5th and YOU stated "I don't need service anymore."We ONLY had an open service request for your Washer. NOT your Dryer. Therefore we closed the service appointment for your Washer since we were NOT working on your Dryer. This was on the 5th of OCTOBER, 2022.You reached out to us in FEBRUARY asking for an update on your service order. We explained to you we closed the work order for your washer, per your request, because it was working. We had already returned the part. You said that was wrong, that was for your dryer (which we didn't have a work order for), and there was a mistake.We advised you call Assurant, your warranty provider, and ask for a new dispatch so we could continue the repair then because we closed your work order in OCTOBER when you said you didn't need service any longer.We are not denying you service, we need a new dispatch from your warranty provider. We closed the work order for your Washer at YOUR request because that was the ONLY work order we had for you. We had left you 5 messages about installing the part that you called back and said you didn't need.You're welcome to call Assurant and check the filed claims for your unit concerning that "repair". There won't by any from that service request, because we DID NOT file a claim with them since the work was NOT completed. We did not bill them for a diagnostic, or for a part. We did NOT tell them work was completed.