Complaints

This profile includes complaints for Hawthorne Residential Partners, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Hawthorne Residential Partners, LLC

  804 Green Valley Rd Ste 300 Greensboro, NC 27408-7039

  
• 

  Hawthorne Residential Partners, LLC

  6080 Lakeview Rd Warner Robins, GA 31088-8593

  
• 

  Hawthorne Residential Partners

  22415 Market St Cornelius, NC 28031-3001

  
• 

  Hawthorne Residential Partners

  111 Grove Park Dr Mooresville, NC 28117

  
• 

  Hawthorne Residential Partners

  6255 Fernwood Dr Concord, NC 28027-5351

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/16/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I communicated with management that my March 1 payment would be late between March *****, or worse scenario would need to catch up my payment after move out date April 14, 2025. March 5, 2025 was injured in car accident, unable to work. ******************* called to do the end of lease walk through. At that time I again went through the payment issues, and reasons. The management advised no eviction would be brought as I was moving out, and that collections would occur 15 days after move out. On April 08, 2025 ***************************** filed a judgement for possession of property after I had already confirmed move out. April 15, 2025, The apartment key was returned to the office. Hawthorne at *********, left messages stating they do not have move out keys.

  

  Business Response

  Date: 04/22/2025

  On April 16, 2025, the team discovered the keys had been slid under the office door. The resident was informed to disregard the prior email regarding potential eviction due to unpaid rent or failure to return possession. The eviction was officially dismissed on the same day. The CM has called and left a message to confirm this as well as sent an email to *********. 

  Customer Answer

  Date: 04/25/2025

   I am rejecting this response because:
  
  The business will now provide formal documented proof of the statement made that eviction and judgment was actually cancelled. 

  The business will now provide written documentation showing amounts with explanation, due dates and a detail of the  collection process for any remaining balance, including dates collection agency is notified, with the name of the collection agency. 

• Initial Complaint

  Date:04/14/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 10, 2025 I submitted an application to rent an apartment at **************, a Hawthorne Residental Apartment. I paid two application Fees and an administration fee that totaled in $408.0. I was denied March 11, 2025 and was told I would recieve a refund of the administration fee which was $250, when I contacted Cranes Landing for further details on the refund they explained that the refund will be a check which I wasnt aware of so I asked where the check will be sent. The address they provided me was the wrong address so I provided them with the correct address. They told me that it would have to go to their corporate office which is Hawthorne Residental Partners and would possibly take 3 weeks max to recieve the check. Fast forward to April ******* I called ************** and was made aware that the check was never sent out and they havent gotten an update from them from my first call March 11, 2025. I have contacted Hawthorne ************** and left several voicemails regarding this issue and no one has called me back. I would like to have someone assist me with this issue

  

  Business Response

  Date: 04/21/2025

  Dear Talie,
  
  We are overnighting a refund check for $250 via *****.  The ***** tracking ID is : *********. You will also receive email notifications from ***** regarding this shipment.  Please dont hesitate to reach out with any questions.
  
  Thank you

  Customer Answer

  Date: 04/21/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

• Initial Complaint

  Date:04/09/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm a former resident Avenues of *******************; a property in ******* ******* under HRP Living. My lease ended on February 22nd and I moved out. On March 17th (23 days after my lease ended) I received an email from the assistant property manager with a PDF file showing I was to receive my full security deposit returned in the amount of $1,185.00 and that there was no deductions claimed. I also received a paper copy via certified mail 2 weeks later. In this email, it was stated that all deposit refunds are handled by the corporate office. On March 28th, I reached back out to the assistant property manager to ask if there was any updates on when I would receive the check. I then reached back out on April 2nd as I did not receive a reply. Eventually I received a reply just stating that corporate hands those checks so they had no updates. I replied asking for the contact information of who I needed to speak with to get an update. I received no such information. Instead I was told that they would reach out to request an update. I never received an update. I called the number publicly listed for the corporate office and all routing in their automated answering service always went to a voicemail regardless of which department I said I needed so I left a voicemail with my information and my reason for calling. The answering system advised someone would listen to my voicemail and contact me. I've yet to receive a call back from them and I still have not received my security deposit back. It has now been 46 days since my lease ended which is a violation of Florida Statute ***** Section 3a.

  Customer Answer

  Date: 04/19/2025

  I have not heard from the business in response to my complaint.

  
  

  

  Business Response

  Date: 04/28/2025

  Dear *****,
  
  We apologize for the delay in receiving your refund.
  I have confirmed that a check was cut in the amount of $1,185, check number 1660.
  The check was sent to your forwarding address on file via ****.
  If not received within a week, please let us know so we can get the check recut and sent.
  Thank you,
  **** ********

  Customer Answer

  Date: 04/28/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it. I have finally received the check as of today 4/28/2025

• Initial Complaint

  Date:02/15/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I regret having to contact the BBB again regarding ongoing issues with management at this complex. However, this seems to be the only way to ensure timely and effective resolutions.I have lived at Hawthorne Meadowview since 2019, when it was ************. While I love my apartment and the community, dealing with management has been difficult. Last year, I requested to transfer to a smaller unit at the end of my lease and was misled multiple times, being told I would need to pay a $700 transfer fee. Only after filing a BBB complaint did management acknowledge the misunderstanding. Now, a year later, I am facing another serious issue.There has been an increase in concerning activity around the complex. My Ring camera has captured multiple unknown individuals at my door, including a woman who appeared severely beaten, leaving blood outside my entrance. Afraid for my safety, I did not open the door, but police responded. I submitted an emergency maintenance request to have the blood cleaned, but it was ignored until I followed up in person the next day. When I showed the footage to *********, the property manager, she simply offered to transfer me to another unit. However, I just moved last year. Since my lease renewal includes a rent increase, I submitted a counterproposal requesting to stay at my current rate or the lower rates listed online, considering recent security concernsincluding a staff member unlawfully entering apartments and stealing. I sent this request Tuesday and followed up with ********* but have not received a response.Other concerns further justify keeping my rent unchanged:1.Valet Trash A mandatory $25/month fee, yet trash remains uncollected for days.2.Maintenance Entry Despite my no-shoe policy, staff repeatedly enter with dirty boots, even after the blood ******************* Breaches Unauthorized staff entry and theft make a rent increase unjustifiable.I expect a prompt response regarding these concerns and my lease renewal.

  Customer Answer

  Date: 02/25/2025

  I have not heard from the business in response to my complaint.

  
  

  

  Business Response

  Date: 02/27/2025

  Thank you for the opportunity to discuss your concerns.  We are very happy to hear that you would like to remain a Hawthorne Meadowview resident for another year. Your concerns regarding the domestic issue were addressed by management immediately.  Unfortunately,we are unable to guarantee that these situations wont arise, our desire is to address them quickly.  You were offered an option to transfer as an additional attempt to address your concerns.  Any suspicion of theft should be reported immediately to the police department.  We will cooperate fully with their investigation. 

  We must also offer our apologies for our maintenance technicians failure to wear shoe coverings. While our intention is to provide thorough and timely service, we are not perfect and this was a mistake.  We hope that despite issues outside of our control or an oversight by maintenance, you are still able to find value in renewing your lease at a fair and market competitive rate.
  
  Thank you Hawthorne Meadowview Management

  Customer Answer

  Date: 03/04/2025

  Dear Hawthorne Meadowview Management,
  
  
  I appreciate your response, but I am not satisfied with how my concerns were handled. Despite your claim that management addressed the domestic issue immediately, no action was taken until I personally visited the office. A timely and proactive response should not require my direct intervention.
  
  
  Additionally, instead of offering to keep my rent the same as a gesture of goodwill, it was increaseddespite the fact that the neighboring unit is currently listed at a significantly lower rate. This pricing inconsistency is both frustrating and disappointing.
  
  
  Regarding the maintenance issue, the technician has entered my apartment multiple times without shoe coverings, despite this being noted in the system. When I brought this to Teresas attention, her responseacknowledging that this happens regularlyonly further validates my complaint. This was not an accident; it was a repeated disregard for my request.
  
  
  

  

  Business Response

  Date: 03/10/2025

  Thank you for the additional information.  We did take immediate action when we were made aware of the domestic incident.  We are sorry to hear that you are unsatisfied with our response, however, we feel that your pricing is fair and in line with market trends.  Pricing is based on many factors including apartment features and availability. We stand by our renewal offer and hope that you find value in continuing your residency.  We have brought your shoe covering concerns to our entire maintenance teams attention and we will do our best to ensure that they follow your request during routine work orders.

• Initial Complaint

  Date:02/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved to The Whitby Birmingham on 11/23/2024, and have had continuous issues that have not been addressed or resolved by management. I have communicated and attempted to coordinate with property/community management to have repairs done to the issues within the unit, but management has refused to follow through with inspection requests that have resulted in inflated utility bills. Management has received two notices in the span of two months to properly address the ongoing issues, and I am concerned that these issues will not be resolved in a timely manner or before the end of my lease. I am looking to terminate my lease/avoid penalties for breaking my lease due to negligence on management's part. I have been in my apartment for less than 90 days, and have now experienced a faulty AC unit (no thermostat/heat/cooling) with no long term solution/repair, inflated utility bill (management refuses to have electronics/appliance inspected), and I have had multiple items in my newly constructed need to be repaired or entirely replaced during my lease.

  

  Business Response

  Date: 02/20/2025

  ****,we are disheartened to hear you are not satisfied with the response our team at The ***************** has had to your requests, as it is our goal to provide the highest level of living. Our teams are trained to respond to requests as they are reported. We understand the response to some of your requests was delayed due to your preference to be home. For a fast response to requests, it is imperative our team is allowed entry. While our records indicate your requests were processed by our standard service request policies outlined in lease agreements, we understand that your experience with the frequency of these requests may limit your future enjoyment of your home. I trust our conversations regarding a lease release will allow you to select a new home that you will be more comfortable in. Please contact our team at ************ to further discuss the lease release offered. We look forward to hearing from you soon!

  Customer Answer

  Date: 02/20/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it. The business has agreed to terminate the lease with no penalty, and it has been communicated that this agreement will become effective on April 1st, 2025. 

• Initial Complaint

  Date:02/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our daughter currently lives in Retreat At *********** in ***********, ** and was granted a ****** Recovery Payment in which she was allowed 3 months rent to be paid by ***************, effective 1/16/2025. Multiple conversations were had with the Management in the office and a copy of the document was provided. Today, the payment still had not posted from *************** and management informed my daughter that a late fee would be assessed if not paid by tomorrow. Even though we have documentation that 3 months rent is being paid directly to Retreat at ***********. The lease runs out in mid April and we are not renewing yet they are demanding she pay by tomorrow or they will start eviction notices.We have requested that if we pay for February rent and *************** also pays for the 3 months remaining, that we received a refund from the remaining balance at end of lease.The whole issue is ridiculous in the fact that WNC people have been living in such stressful conditions since Hurricane ****** and for them to KNOW they will be paid and to DEMAND she make her rent payment NOW or ELSE show a lack of compassion. Rent has been paid ON TIME and IN FULL every month for the past 2 years. We even asked how to pay the water and other fees while they await for the rent money from *************** to post and they would not allow that to happen.We do want in writing that should the rent be paid by us for February and there is a balance remaining with a credit at the end of April the we receive our money back!

  

  Business Response

  Date: 02/11/2025

  Dear Mr. ********************** you for reaching out with your concerns regarding our rental payment policy. We fully understand that rental payments can sometimes be a source of stress, and we want to express our sensitivity to the situation.

  
  Please know that we adhere to our policy to remain compliant with all Fair Housing Laws. While we are unable to make exceptions to this policy, we would like to assure you that eviction proceedings will be halted once payment is received in full.

  
  Once the Community is in receipt of the notice and return of the unit keys, we will proceed with a final account statement. Any credit remaining on your account will be refunded and mailed to you within 30 days following move-out.

  
  We appreciate your understanding and are here to assist you should you have any further questions.

• Initial Complaint

  Date:01/27/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a complaint against the management of Cranes Landing, which is managed by Hawthorne Residential Partners, regarding the delayed return of my security deposit after moving out of my apartment, APT 631, on November 25, 2024. I received a notice from the management dated December 3, 2024, which I did not receive until December 10, 2024. According to Florida Statute *****, I am entitled to receive my deposit refund within 30 days of receiving the notice. It has now been over 30 days since the notice, and over 2 months since I moved out, yet I have not received any further information or a refund.The original amount of my security deposit was $1,263.00. I was informed via the notice that, after deductions made by Hawthorne Residential Partners, the refund amount I will be receiving is $1,092.87. The notice I received did not include the legally required information outlined in Florida Statute *****(3), which would inform me of my right to object to any deductions from my security deposit. I have attempted to resolve this issue by visiting the office several times, where I spoke with the manager, *******, and the office assistant, *********. Despite these attempts, I have not received any clear or satisfactory answers regarding the status of my deposit. I have also called the corporate number multiple times, left several voicemails, filled out the website contact form, and even sent a direct message on Instagram where I was informed that the regional manager would reach out to me, but no further communication has *********** has now been over two months since I moved out, and I have not received my security deposit refund or any concrete information about its status. As I am entitled to a refund according to Florida law, I respectfully request immediate assistance in processing my security deposit refund, as well as clarification on any deductions that may have been made.

  

  Business Response

  Date: 01/30/2025

  The security deposit refund is being sent overnight to the former resident and tracking information will be provided to them.

  Customer Answer

  Date: 02/03/2025

   I am rejecting this response because:

  I received the tracking number, however the check has not been shipped. The label was created on 01/28 and it is not shipped yet. Please provide updates as soon as possible.

  
  

  

  Business Response

  Date: 02/04/2025

  Per our records, we show the check is out for delivery today 2/4/25 to arrive between 9:00 am 11:00 am.

  Customer Answer

  Date: 02/05/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it. I received the check, thanks

• Initial Complaint

  Date:01/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Urgent Attention Required: Apartment Leak and Unacceptable Treatment To Whom It May Concern,I am writing to express my serious concerns regarding my experience as a resident of the ************ community for the past three years. Throughout my tenancy, I have consistently paid my rent on time and adhered to all community rules. However, the lack of responsiveness and professionalism from your office is completely unacceptable.On January 24, 2025, I reported a significant leak in the sprinkler system, marking it as a high-priority issue. To date, I have received no acknowledgment or update regarding this report, which is disappointing and unprofessional.On January 24, 2025, the leak escalated, resulting in substantial water damage to my apartment on the third floor. In an effort to resolve this issue, I visited the main office, only to be met with rudeness and aggression from the property manager. This behavior is not only inappropriate but also intolerable for someone in a resident-facing role.I am bringing this matter to your attention because I find it imperative that residents who follow all rules and make their rental payments on time are treated with respect. I will be filing a claim with my renter's insurance company, but I demand to know which company conducted work in this building prior to the water damage. Additionally, I expect compensation for the priceless personal items that I have lost due to this negligence.I hope for a prompt resolution to this matter. I want to continue my residency in this community, but only if I can be assured that such disrespect and disregard for tenant concerns will not be tolerated.Thank you for your immediate attention to this pressing issue.Sincerely, Braxtyn ****** ************ [Apt #****]

  

  Business Response

  Date: 01/28/2025

  ************ Response to BBB Complaint
  Dear Better Business Bureau Representative,
  I appreciate the opportunity to respond to the concerns raised by Ms. ******* ****** regarding the water damage incident that occurred at ************ on January 24, 2025. First and foremost, I want to acknowledge the frustration and inconvenience this situation has caused Ms. ****** and other affected residents. Ensuring the comfort, safety, and satisfaction of our residents is always a top priority, and we have treated this matter with urgency and diligence from the moment it was reported.
  To clarify, management and the maintenance team have been actively involved in addressing this incident since the very beginning. On Friday, January 24, 2025, at approximately 4:00 PM 4:30 PM, I, as the Property Manager, along with our maintenance team, responded immediately to assess the situation. Upon investigation, we discovered that the issue was caused by a sprinkler head freezing and bursting in the attic. To prevent further damage, our maintenance team promptly shut off the water to the building and conducted a thorough walkthrough of the affected units, documenting the damage with photos for our corporate team and vendors.
  That same evening, we took swift action by contacting our vendors, securing the arrival of the water extraction team and carpeting vendor around 6:00 PM. Simultaneously, I began making arrangements for temporary housing for affected residents, including Ms. ******* I personally communicated with the impacted residents to inform them that our vendors were en route and that hotel accommodations were being arranged. Despite the logistical challenges of coordinating emergency services, all residents had their hotel confirmations in hand by 6:30 PM.
  My dedication to this matter extended well into the night. I remained on-site until 10:00 PM, ensuring that all necessary arrangements were in place, while my maintenance technician continued working until 1:00 AM. On Saturday, January 25, I made it a point to instruct my leasing team that any calls from affected residents should be directed to me personally to provide immediate assistance. Throughout the weekend, dehumidifiers were actively running in the impacted units to facilitate the drying process.
  On Monday, January 27, 2025, following our morning staff meeting, I personally reached out to all affected residents, including Ms. ******* to provide updates on the restoration efforts. During our conversation, we discussed her renters insurance provider, Assurant, and I advised her on the process of filing a claim for reimbursement of her damaged belongings. I also assured her that while repairs could not commence until the unit was fully dried, we were making every effort to restore her home to its previous condition as quickly as possible. Additionally, I offered Ms. ****** three different apartment options for an immediate transfer and extended an invitation for her to tour the available units to select the one that best suited her needs.
  Our initial conversation concluded on a positive note. However, after not hearing back from Ms. ****** later that day, I proactively reached out again around 5:00 PM to follow up. At that time, she informed me that she would reach out once she had made a decision and that further calls were unnecessary. I reiterated the transfer options and expressed my gratitude for her patience during this process.
  At every stage of this situation, my team and I have been fully transparent and responsive, keeping open lines of communication with Ms. ****** and the other two affected residents. We recognize that this has been an unfortunate and inconvenient event, but we remain committed to resolving it as swiftly and efficiently as possible. Our goal is to ensure that all affected residents feel supported and that their concerns are addressed with care and urgency.
  We appreciate Ms. ******* patience and cooperation, and we will continue working diligently to rectify this matter. If there are any further questions or concerns, we are more than happy to address them directly.
  Sincerely,
  Shameekia Price 
  Property Manager 

• Initial Complaint

  Date:01/23/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Wa renting, moved out early and paid all fees. Were due a refund but instead of issuing our refund they reported us to a collection agency saying we owe them. After several emails and calls they realized their error and that we were indeed due a refund. Have tried without success to have that refund sent to us and have gotten no where. This process has been going on since October 2024.

  

  Business Response

  Date: 01/30/2025

  Good morning,
  
  After investigating the move out statement for *****, it was found that there was a charge accidentally created instead of a credit. It was corrected, and the resident was updated as well as Assurant (collections agency). Assurant did send out a pre-bill letter,indicating a balance on the account which prompted the resident to reach out to the leasing office. From there, we were able to close the Assurant account once management communicated the accounting error in addition to providing supporting documentation to reflect a refund due to the resident.
  
  This was all remedied and confirmed back on 11/19/2024. Please let me know if there is additional information needed on my end. Thank you! 

  Customer Answer

  Date: 01/30/2025

   I am rejecting this response because:
  
  I have still NOT received my refund

  

  Business Response

  Date: 02/06/2025

  Our apologies for not receiving payment, a refund has been generated as of 02.06.2025. ************** community manager will provide the resident with an up-to-date deposit accounting statement to reflect the refund due in addition to a check number. 

  Customer Answer

  Date: 02/11/2025

   I am rejecting this response because:
  I did receive an email stating there would be a refund sent, however I have been told this for the past 2 months. I will consider this resolved once I have received said refund.
  
  

  Customer Answer

  Date: 02/21/2025

   I am rejecting this response because:  

  Good morning,

  Just wanted to let you know I have still not received my refund check. Attached is the last email from them stating it would be sent. That was on 2/6. Since I have been trying to get this refund for 3 months I have little faith that they are going to follow through. 

  Thank you,

  ***** *******

   

  
  
  

  

  Business Response

  Date: 02/24/2025

  The check was reissued 2/24 and the office has made contact regarding the refund.  I apologize for any inconvenience this may have caused. 

  Customer Answer

  Date: 02/25/2025

   I am rejecting this response because:
  Office stated check was sent to them and will ask corporate to reissue another one. Will not consider this closed until I receive my refund check . Thank you
  
  

  Customer Answer

  Date: 03/05/2025

  As of today3/5 I have not received my refund check!

  

  Business Response

  Date: 03/17/2025

  Check number 646 was cut on 03.03.2025. Check was mailed to the community and the manager confirmed received from **** on 03.15.2025. The manager will be shipping out via *** in an envelope for delivery to the resident. Confirmation code will be provided for tracking purposes. 

  Customer Answer

  Date: 03/19/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.I received the check today.

  Thank you for your persistence with getting this resolved, I firmly believe that I would never have received my refund if you hadnt been involved.

   

• Initial Complaint

  Date:01/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Representative,I am writing to bring to your attention a troubling experience we had with Hawthorne at *********. On December 7th, 2024, we applied for a one-bedroom apartment based on their advertisement, which depicted a clean and modern unit. This seemed like the perfect home for my father-in-law, who is battling cancer, and my brother-in-law, as it was close to medical facilities. Trusting the advertisement, we promptly submitted an application to secure the property.However, during our visit to their leasing office on December 8th, 2024, we were shocked to find the apartment looked nothing like the advertisement. Instead, it was old, smelled of cannabis, and had outdated fixtures. The leasing representative acknowledged the misleading advertisement and offered to refund the application fee but not the background check fee, managed by a third party. Despite assurances that someone would follow up, no one returned our calls. My repeated attempts to contact their office were ********** make matters worse, weeks later, we received a bill for "moving out" of the apartmentan apartment we never rented or occupied. This was compounded by a prior issue with their Kernersville, **, location in July 2024, where they advertised another misleading property and issued us an invalid refund check for a mistaken application.These incidents suggest a pattern of fraudulent and unethical practices, including false advertising, refusal to issue legitimate refunds, and harassment through false billing. We would have accepted responsibility for withdrawing our application if the property matched the advertised description. However, their deceptive actions have caused financial harm and stress.We urgently need your assistance in addressing this matter. We feel powerless against this companys unethical behavior and would appreciate your guidance on resolving these issues.Thank you for your time and support.Sincerely,Erhan Tikvesli

  

  Business Response

  Date: 01/21/2025

  The applicant submitted their application sight unseen through the website without speaking to a representative beforehand. After applying, they contacted the office but did not reference the specific unit they selected or ask questions about it.
  Upon their arrival, the applicant expressed dissatisfaction with the unit they had chosen online, as this property offers multiple finish options, and the selected unit did not meet their expectations. Subsequently, they decided to cancel their application.
  To address the situation,the admin fee has been credited back to the applicant as a courtesy adjustment.

  Customer Answer

  Date: 01/21/2025

   I am rejecting this response because:

   
  They are incorrect. I have not received any refund from them. Additionally, they fabricated a fraudulent check and an invalid move-out bill for an apartment I never leased. I have attached all the necessary proof for your review. Please request proof of the transaction for the money they claim to have paid and ask them to explain why we received a move-out bill.
  
  We specifically applied for their one-bedroom unit # **** apartment, and after realizing it was in poor condition, we were shown another apartment, which was equally unsatisfactory. You can even see the unit number on the fraud bill that they sent us ( Document # 3 ) 

  Additionally, I have attached ****** reviews from others who faced similar issues. Reviews 11 and 12, in particular, mention the exact same problems we encountered. I have provided a link below to the property they advertised, which is completely different from the actual apartments.
  
  This is my first time filing a complaint against a company, and I have never experienced such poor management in my life before.
  
  **********************************************************************************************************************

   

  Regards,

  

  Business Response

  Date: 01/31/2025

  Hello,
  
  The applicant was sent an email on 1/22/25 about their refund of the administrative fee. We will also refund the application fee and ensure that it is sent out this week. The statement will reflect the original apartment that was applied for, which is #**** and is on both statements.Please check your emails to see both statements, on 1/22/25 and on 1/30/25.
  
  Thank you,