Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Apologies for the delay in sending this issue. I've been in active military status. I'm stationed in the state affected by the wildfires (**********) and I sent the first complaint to them before it had occurred. I sent an email (10/14/24) to the organization mailbox that handles extension requests for the National Clinical Mental Health Counseling Examination (******) due to being activated on military orders for the ********* (**) throughout the year (2024). I received an email response (10/18/24) that my request was granted up until 12/30/24. I'm still in military status now until May 2025. I had a current test date for 10/22/24. I logged into ******* Vue (PV) to reschedule the NCMHCE, but received an error message. I spoke to two separate departments in customer service before I was given the direct number (an email address is not available) to correct department in ** that's able to remove the original scheduled date and change it to later date. I tried to reach the number multiple times (more than 10) and each attempt was unsuccessful; the line was busy or the line would disconnect. I ended up taking the test on 10/21/24 because I didn't want to forfeit the paid exam fee and I didn't want to get penalized for not taking it. I didn't know what else to do.

  Customer Answer

  Date: 03/16/2025

  I have not heard from the business in response to my complaint.

  
  

  Business Response

  Date: 04/16/2025

  See attached response.

  Customer Answer

  Date: 04/16/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

• Initial Complaint

  Date:09/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ok August 24th, 2024 I purchased an online training to complete the Arizona LCSW for $25. However I was not and to complete the tutorial because of a technical issue. The issue was finally fixed on August 30th but by that time it was too late. I would like reimbursed.

  Business Response

  Date: 10/15/2024

  Attached is a comprehensive response to the concerns brought by this candidate. We hope the solution provided is appropriate and helpful and we appreciate the opportunity to respond to constituent concerns.

• Initial Complaint

  Date:08/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 31st, I was supposed to take the *** exam. I registered for the exam through the **** and then scheduled to take the exam online via ******* Education. I was told that the ** I presented looked "damaged" and therefore would need to reschedule the exam. I was sent a screen by the *******, and then told I could reschedule free of charge. The link I was sent did not work, and I spent hours on hold with ******* to try to resolve the issue, only to be redirected back to CCE. I have gone back and forth for months now, and have been told that I am going to have to completely repay for the exam, despite being told by ******* I would not have to. *** has taken weeks in between responses and refuses to give me the video footage I have asked for from my session to prove that I did present a valid **. The ******* just told me it was "damaged" despite it being in the same condition given to me by the ***. *** will not respond to me about rescheduling the exam I have already paid for, and it has been 3 months now. I expect to receive a refund.

  Customer Answer

  Date: 09/03/2024

  I have not heard from the business in response to my complaint.

  
  

  Business Response

  Date: 09/12/2024

  The attached PDF shares a response addressing the concerns presented by this client. We hope that the client and the BBB find the steps taken to resolve this concern to be acceptable and appropriate.

• Initial Complaint

  Date:08/16/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****** contact the business that's supposed to be helping me.

  Business Response

  Date: 08/28/2024

  Attached as a pdf is a comprehensive response to the candidate's concerns. The complaint response seeks to clarify the process and necessary timeline for examination registration review. CCE works closely with the boards and candidates to ensure that appropriate processes are followed and we hope this response helps to make those processes clear. We appreciate the opportunity to review client concerns and respond accordingly. 

  Customer Answer

  Date: 08/29/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

• Initial Complaint

  Date:08/08/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have called and emailed multiple times to get an official score report because it's not on the website when I login. This company does not need to be in charge of pertinent scores if there is not appropriate and timely assistance in getting what is needed when I have to pay for scores to apply for licensure.

  Business Response

  Date: 08/16/2024

  A comprehensive response to the candidate's concerns is attached for the candidate and the BBB to review as a pdf.

  Customer Answer

  Date: 08/19/2024

   I am rejecting this response because:
  I only received a response after over a month of trying to contact them because I submitted a complaint to the BBB. My scores were sent to the wrong board as I repeatedly told them my LPCA license has never been for TN. It's for KY and the scores were supposed to be sent there instead of KY and I was told I need to order scores even though they sent them to the wrong board years ago. The business is horrible with communicating with clients and should not be in charge of anyone's scores if they don't respond in a timely fashion nor respond only if there is a complaint made and the issue still not rectified.
  
  

  Business Response

  Date: 08/28/2024

  We hope that the attached PDF clarifies the steps taken to resolve this matter and we look forward to processing the candidate's score verification request once she submits it. We are happy to connect with the candidate directly if she needs help as she completes and submits the request.

   

  Customer Answer

  Date: 08/29/2024

   I am rejecting this response because: I called numerous times in July and left voicemails as well and emailed and did not get a return phone call or email until after they received the complaint from the BBB. Again my license was for KY and not TN as I only live in ** and the scores were sent to the wrong licensing board. In efforts to speak with someone to recitfy the issue so I could apply for full licensure last month, this was not able to be effectively handled in a timely matter like it should've been. Again this company should not be in charge of anyone's scores due to the ineffective communication and unprofessionalism and untimely way matters are handled. I also went to social media in a last ditch effort to try and communicate and many others are having the same issue with no return communication. Although I do not accept their response, no further action is needed as I've made it clear I'm not happy with how they handled this situation.
  
  
  

• Initial Complaint

  Date:07/26/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid additional money ($50) to reschedule my National Counselor Exam(NCE), because I am a caregiver. I was very DISAPPOINTED about my experience at the testing center. ****** (******* Vue Testing Employee who filed my complaint after her observations in this matter as well) was very apologetic for my testing experience. She indicated that all employees as they walk you back should indicate to raise your hand if in need of a bathroom break or if any disturbances around us.She stated that she heard the noise disturbance at which time she asked him to stop. He continued to make the noise when she left.She stated that he inappropriately told her he had to pee & that he finished his test. PLEASE KEEP IN MIND THAT ALL OF THIS IS HAPPENING WHILE I AM TRYING TO CONCENTRATE ON MY TIMED TEST.He made noise throughout the entire test. He clicked his pen and kicked his desk making a loud noise. I had to wait to be seated for my test because it was so busy that I had to wait for a vacant seat. It was full capacity at the center and the staff was very busy with checking in testers in the back area. I tried to use the noise cancelling headphones but they did not help with his noises. I tried to raise my hand once and no one saw me. I thought he would stop the noise and I never assumed that a testing center would allow such noise with audio and video surveillance. He did not listen or follow the rules after being told. I should not have to keep stopping my timed test that requires concentration in a Professional Testing Center.I definitely would have passed this exam without these distractions. I was only 3 points away from passing my exam.****** (employee) asked that I request that they give me a break with my exam in this matter based on my experience.She filed a complaint and told me to call as a follow up, however no one answers despite several calls and messages left. The telephone number for CCE is **************.I am asking that you please assist in this matter.

  Customer Answer

  Date: 08/07/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

• Initial Complaint

  Date:07/25/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* Education in OKC set up two accounts for me in their system. I am trying to schedule the National Counselors Examination and I was told I cannot until the Center for Credentialing and Education merges those accounts. I have been trying to contact them (email, phone, and website) with no response back, nor did anyone ever answer the phone when called. I has been over a year since I took my last exam and ******* cannot/will not help me fix this issue and I cannot get in contact with the *** to fix my problem. I am limited in the number of years I have to complete my supervision once the exam has been passed. I just want my account fixed so I can take my test. Thank you.

  Customer Answer

  Date: 08/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

• Initial Complaint

  Date:07/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is on the Center For Credentialing & Education and the processes used with third parties to register and complete state exams. The lack or no communication to customers is infuriating. The handling of issues taking a state exam was horrendous...not direction or explanation on the process to submit and appeal. My career is on hold due to the lack of commination between entities and customers. I took my NCE and had technical issues and was not able to complete the exam due to testing portal issues. The exam shows I failed. I made a report and have a case number. No one explained I had to submit an appeal. I then was informed, after several weeks reaching out that it can take several weeks to get a response back and a credit to retake my exam so I should pay to retake exam and hopefully get a refund. Due to needed the certificate I decided to pay 150 to retake the exam and still have not heard anything about my appeal. Now ******* is telling me that I am not registered through *** Center For Credentialing & Education to take the exam even though I have paid for the second attempt and have an application number. I have call serval times since April 2024 with no avail on getting a hold of per person. I am not able to get any response about my issues with the appeal or registration. The phone number given is a sham. You are pull on hold for several minutes and the forced to leave a message., which no one returns a call. I am continuously getting bounced back and forth when trying to get answers and no one has any clue what the issue is and is always referred to the *** which never responds or answers. They hold the final key to getting my testing completed. It ashamed that my career is put on hold due to the lack of communication on issues that many are experiencing. Its also ashamed that this is the only company offering this service and the ratings are horrible. Students dont have other options to use but this company.

  Business Response

  Date: 07/31/2024

  This candidate has submitted an examination on May 29, 2024, and that examination appeal is being processed and reviewed, consistent with the Examination Appeals Policy.  Once CCE completes a review of her appeal, a written decision, which contains the specific determination(s) concerning her appeal issues, will be issued by CCE. The examination appeals process is the appropriate process to follow for submission of examination appeals and the team will work expediently to facilitate the process of appeal review and determination as quickly as possible. A response sharing more information about the examination appeal process is attached as a pdf for review by the BBB and the candidate. 

• Initial Complaint

  Date:07/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 17th, 2024 I was scheduled to take an exam (the ***** at the ******* Professional Center in *********, **. Prior to attending the exam, I had verified via the ******* requirements that my two forms of identification (drivers licence and student ID) met the identification requirements. The man at the desk wanted my Ram Card to have a signature on it to qualify, even though it meets the criteria of Photo and Name. He then turned me away and said due to my insufficient forms of ID, I could not take the test. After chatting online with a representative from *******, they advised that I reach out to the *** to have them help me reschedule my test. Ive been trying to call the *** customer service to no avail, have sent an email, and despite many attempt to contact them, they are not answering.******* also filed a case (Case Number: ********) to investigate the issue. All I need from the ***, is for them to call me and re-authorize me to take the **** exam. Thank you

  Business Response

  Date: 07/26/2024

  Attached, as a pdf, is a comprehensive response to this matter for consideration by the candidate and the BBB. We hope that the resolution provided allows the candidate to move forward successfully with the examination. We appreciate the opportunity to review and resolve candidate concerns.

• Initial Complaint

  Date:07/12/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was scheduled to take the *** on June 18th 2024. I was testing on my own computer, the Onvue system malfunctioned and did not allow me to test. ********** started a claim on June 18th, on June 20th I received and email stating I needed to contact CCE for Authorization to retest. I have since called the company 7 times, they do not pick up, they have an answering service that forces you to leave a voicemail after 10 min and 33 sec. I have emailed and sent messages via linkedin. I contacted ********** for assistance with this matter and they stated that I had to contact CCE and they could not assist me any further.

  Business Response

  Date: 07/31/2024

  Attached as a pdf is a comprehensive response to this candidate's concerns. We hope that the resolution provided is helpful and appropriate.