Business ProfileforKontoor Brands, Inc.

I ordered Christmas presents that were ALL suppose to arrive by December 18th. None of them EVER came. I have called about 6 or 7 times. Each time given different information. 1st call- was told to wait and see if the stuff would arrive. 2nd call- Lee contacted FedEx themselves, and said they would have to submit the proper paperwork. 3rd call- was told they were going to refund me the money. I said I still wanted my product. They said that was fine. 4th call- acted as if the 3rd call never happened. 5th call- lady took my information to investigate, then called me back. She said 2 items that I had ordered were no longer available. She would send the rest of my products out and I would get the $ back for the 2 items. (30 days for refund) 6th call- just got off the phone, with yet another representative, this one tells me they CANNOT do a partial refund and send some products out. The previous lady had submitted for a full refund. I should be getting it in February sometime. We will see!!!!! Meanwhile, between them and other online orders, I had absolutely NO gifts in time for Christmas. Worst experience of my life.

Dear ******, We sincerely apologize for the inconvenience and disappointment over the holidays caused by not receiving your order as a result of FedEx. A refund was issued to your original form of payment. We are working with all agents that you spoke to regarding your case and information provided to you. We realize that a refund does not compensate for the inconvenience and disappointment caused by this incident. We have also emailed you a coupon code and hope you give us the opportunity to provide a positive experience.