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Business Profile

Family Entertainment

Round 1

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Family Entertainment.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/27/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They cheat their customers when the customer pays to win prizes. They do not post ALL rules and then allow the associates to yell and disrespect the customer whenever we are the reasons they are open. The “lead” KAPON thought he was cool to not allow a 1 year old to win a game. And when he yelled at me I asked to speak to his managers and they simply lied and tried to cover it up when all of this incident took place on camera. I would like round one to explain to me why I pay $100 to play games and not all rules are posted. That is false advertising

    Business Response

    Date: 06/28/2022

    Hi Melissa,

     

    We have received your letter in regards to the complaint ****** *** has filed with the BBB. I would like to assure you that this issue has been resolved via a phone conversation the following day of the incident. Please feel free to reach out if you have any other concerns.

    -Best

    Kevin J****

    General Manager

    125 Four Seasons Town Center

    Greensboro, NC 27407

    Store # 336-645-5887

     

Round 1 is NOT a BBB Accredited Business.

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