Complaints

This profile includes complaints for Green Ford's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Green Ford

  3800 W Wendover Ave Greensboro, NC 27407-1512

  
• 

  Green Ford

  PO Box 7246 Greensboro, NC 27417-0246

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At the end of may 2024 I took ** **** transit van to get service due to getting locked while driving. There was some kind of issue like a nationwide hacker on all dealerships so this delayed ** service. I was giving ** van **** I believe like early August or towards the end of July. I drive it around and the problem had still not been fixed. I dropped it off in September again and they supposedly fixed the issue again. However the van still locks up while driving. I took it **** to them and the second time around they gave me a second diagnostic and now are trying to charge me over $2000 for an issue that I had previously already paid to have fixed.

  

  Business Response

  Date: 02/14/2025

  I have spoken with Ms. ******* and sent an email.  She will be providing me with the *** number as I am unable to locate any information on the vehicle at this time.  She will be sending me the information this weekend and I will be following back up with her on Monday

• Initial Complaint

  Date:10/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a 2014 *** 4 Series from Green Ford literally 3 months ago. Car had around ****** miles on it. Two weeks ago check engine light now comes on. Take it to *** to find out I have a hose in the evap system leaking. ALSO, multiple oil leaks including valve cover, pan, and filter housing. An oil change was apparently done before I took ownership. How was any of this not seen or checked? This to me is a poor excuse of inspecting a vehicle before selling it. So now I have more repair costs than the actual worth of the vehicle ($10K). When I called the dealership it was basically not our problem anymore contact ***. This would be acceptable year or two down the road. But sorry, NOT 3 months after a purchase. At least attempt to help your customers who spend their hard earned money on a car payment, expecting it to be reliable for longer than that. What would it take to just do something courteous out of good faith?

  

  Business Response

  Date: 12/10/2024

  The sale of the vehicle was completed almost immediately after the previous owner had traded it in.  When the price of the vehicle was set, it was based on the condition the vehicle was in at the time we received it on trade.  Bear in mind that this is a 10 year old BMW.  The vehicle was serviced at that time.  The sale was conditional on the vehicle passing the ** State inspection and only the ** state inspection.  The vehicle did pass the ** state inspection.  The items that would have caused it to fail the inspection were addressed.  If the vehicle is restored to brand new condition the purchase price would have been significantly higher than it was putting the purchase price way beyond what the actual value of the vehicle.

• Initial Complaint

  Date:08/12/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Terrible experience. I dropped my car off at Green Ford this morning so i could get ********* oil change. When I went to pick up my car the staff were very friendly and directed me to the check out desk. I paid for the works service $102 ( with coupon) & kindly asked for the vehicle report which wasnt provided to me even tho its suppose to come with every service. I waited a few minutes & the vehicle report was brought to me. I took a quick glance and headed up the road to a nearby store. While in the parking lot i reviewed my vehicle report to find that it does not look like I actually receive the oil change that I paid for. It looks like they gave me a basic oil change. I called Green Ford & the lady that answered insisted that I received ********* oil change & that sometimes things do not need to be filled out in detail lol. She then advised me that she would transfer to the technician that service my car & the call drops. I am 5 mins away so I drive back to green Ford & take in with me the vehicle report I received from them along with a previous vehicle report where I also got ********* service. Please see pictures. Green Ford did not even have the works selected on my vehicle report & left off a whole section that is included with *********. When I stated my concern to lady at the front desk I was met with ************** insisted that I received the works. She passed me along to the technician that signed off on my oil change & after speaking to him he advised that everything was done correctly but went outside for 3 mins to check my belts and hoses. All in all this was a terrible experience and I am certain that I did not receive the service I paid for. Green Ford cheated ********** even have the decency to apologize or make it right. 3 months later & still not a word from Green Ford.The black and white paper is from Green Ford The one in color is an older vehicle report where I also got ********* oil change at another **** dealership in the Triad.

  

  Business Response

  Date: 09/19/2024

  after review of the complaint, security camera footage determined that the oil change was done.  All items were checked and handwritten notes were made on the front of the repair order the technician had.  That being said, the official vehicle health report was not completed in a satisfactory manner.  We have decided to refund Ms. ***** the money spent on the oil change in the interest of customer satisfaction.  I have reached out to Ms. ***** several times and are waiting to hear back in order to process the refund.

  Customer Answer

  Date: 10/09/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

  Good Evening,

   

  I am reaching out to advise that I resolved my issue with Green Ford. Green Ford refunded me the amount I paid for the oil change.

   

  Thank you for your assistance,

   

  Destiny

• Initial Complaint

  Date:07/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a used 2019 **** Ecosport on 6/16/23 at Green Ford. The car was priced around $19, ****** I also purchased the extended warranty (approx $3500,00) and gap insurance and financed the purchase for 6 years. Immediately after, I realized the sunroof did not work and a service appointment was scheduled for a month later. I had to reschedule that for another month later. The day before the new service date, I got a cross traffic system failure warning several times in a row at which time the ** would also stop working. I took the car in for service and was told they did not have time to look at it. Long story short, these repairs took 6 months. The gateway module was determined at fault and relaced. I received a loaner car after a lot of arguing. 4 months later began a series of system failures, including the brake system and a total loss of power requiring the vehicle to be towed in. Shortly after that module replacement, I got a navigation system failure, navigation system failure, cruise control non functioning, air conditioning non functioning, park aid disabled, transmission not in park. My favorite? - the dashboard going completely dark, causing me to drive the vehicle with absolutely no instrument panel. More modules replaced and then not 24 hours after picking the car up, the cross traffic system failed again. The car is currently at the dealership and I want them to buy it back for the amount still on the loan. The car is clearly unsafe and a lemon. They say I can initiate the buyback process but there is no way they will give me the amount due on the loan. I should not have to take a loss because I was sold a defective car. I have dealt with the customer service manager and the service department manager. I do currently have a loaner car which is a rarity since "a lot of customers have cars that are undriveable" according to the service department manager. I have purchased a new car from a reputable dealer and want green ford to make this right.

  

  Business Response

  Date: 08/06/2024

  ************ purchased an Ecosport on 16 Jun 2023.  At the time of purchase the vehicle had ***** miles on it.  Over the course of ownership there were some failures of some electronic modules in the vehicle.  The vehicle was seen in our service department 4 times for the issues.  Each time the vehicle was repaired under warranty and ************ was provided a loaner vehicle.  The last time ************ was in she stated that she did not trust the vehicle anymore and would like to return it for what she paid.  The vehicle is now over 1 year older and has accumulated an additional ****** miles on it.  The value of the vehicle has significantly depreciated over the course of ownership.  Green Ford was unable to refund the purchase amount of the vehicle.  We suggested that ************ reach out to ******************* the manufacturer of the car, as they have a team of people that specialize in situations like this.  It is unknown at this time the outcome of her request for repurchase.  

  Customer Answer

  Date: 08/06/2024

   I am rejecting this response because:
  

  I have contacted **** about this issue and have not yet received a response from them. If **** fulfills my request then this matter will be solved. However, I purchased this vehicle from Green Ford. Green Ford presents itself as a reputable place to do business and advertises the "Green Ford Advantage" This dealership received the proceeds from the sale and this dealership is the one who made promises as to the quality of the used vehicle I was purchasing from them.
  

  The quality of this vehicle is the entire reason it is no longer safe to drive. I fully understand that I have added mileage to this vehicle and that vehicle depreciate with additional mileage. I am not returning this vehicle because it is now less valuable than when I purchased it, I am returning it because there is a defect with the vehicle that is casuing its systems not to work therefore rendering it unsafe to drive. This dealer has sold me a defective vehicle. They were aware of a previous problem with one of the same systems I am now having issues with. At 8000 miles, a module had to be replaced that cased the dashboard to go blank, one of the many issues occuring now. While it was reasonable to think that replacinmg that module then would have repaired the issue, it clearly did not. There is a manufacturers defect in this car. The repair shop at Green Ford has been unable or unwilling to address that, despite the full manufactuers warranty, and extended warranty that exists. 

  The response of Green Ford seems to be one of deal with it yourself, it is not our problem. But it is. Green Ford presents itself as a reputable place to purchase cars, that is the tone of their public presense. If I had been told by the dealer that they did not stand behind their vehicles, I would have never made this purchase. 

  Again, the resolution I am seeking is to be made whole from the purchase of a defective vehicle from Green Ford. That defect may be getting worse from the normal mileage driven but it does not negate that the defect exists. I expect Green Ford to stand by the promises made to me as a consumer, and if **** Corportaion does not make me whole, I expect the dealer where I made my purchase to do so and then work it out with **** on their end.

   

   

  
  

  Customer Answer

  Date: 08/06/2024

  I received the response from Green Ford. I do not accept their response. This dealer is ****** for the products they sell. I purchased this vehicle from a business that claimed they were reputable. I contacted **** customer service and my buyback was denied. Green Ford sold me a defective vehicle and I relied on their promise of quality and reliability. They have failed in his promise and they have not proven to be a reliable or responsible business

• Initial Complaint

  Date:06/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I scheduled an appointment for 7:30am on Monday, 6/10 to have recalls completed, along side other mechanical issues, the car was never seen, for the second time in a row and was told I shouldn't drive it but told me to take the car and bring it back in the morning. after an hour I was finally given a loaner. The next day my advisor, ****, called and explained the total cost to fix my purged value fuel system it would be a total of $590.02 before tax ($414.95 = 2.5 hours of labor and $175.07= part). At 4:14pm on Tuesday afternoon I spoke to **** confirming to complete the repairs for the value, at 5:12m he called and confirmed the repairs are completed. I advised I will be able to come Wednesday morning , 6/12/24, at 7:30am to pay. When arriving, I was charged ****** (514.90=labor, 175.09=parts, *****= customer pay shop charge and $51.14 = taxes) I spoke to **** indicating the original estimate was incorrect and he responded saying the information he originally provided must have been incorrect because he cant "remember" the conversation. I continued to say he charged me 1.5 hours of labor when it only took 1 hour to complete from the confirmation call to the completed call. Along side no mention of the shop charges. With no response from ****, I requested to have my invoice reviewed and a refund to my original form payment in the amount of $ ******. I was told he will speak to the "money expert" and have not received a call back. I tried to reach out 5x since and and when one of the employees yelled for ****, and the phone disconnected.

  

  Business Response

  Date: 08/06/2024

  The discrepancy with the pricing was due to the 1 hour diagnostic fee.  This was not included in the repair estimate that was provided over the phone.  when added to the cost of the repair, it equalled $808.70.  Due to the miscommunication, a refund was processed the nest day for ****** for the diagnostic fee.

• Initial Complaint

  Date:01/31/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I purchased a car from Green Ford and it was the biggest mistake. The car was purchased after this dealership forced our hand in doing so. They would not allow us a full review of the vehicle but also told us that it would be gone if we did not complete the paperwork for purchasing. They assured us that all was good with the car and that they would take care of anything that came up. None of this has been true since we left the lot with the car. The lies began as soon as the paperwork started! They told us that we could have the vehicle for less than what they then charged us when they **** up the paperwork and then they did not let us leave with the vehicle upon purchase, stating that it was not yet ready to go. They then called us a couple days later saying we could head over to get it, only to then call us back and say they were mistaken. Less than one week after finally getting the car, it began to leak oil. We called to ask if they would take a look at what might be causing this issue and the dealership stated that they would only look at it if we agreed to pay almost $300 and then pay for any repairs. We have now had to take the car to a different mechanic for repair because we refuse to give any more money to Green Ford. They told us that they would take care of us, made us feel that we had to make this purchase by pressuring us and taking advantage of our situation, and are taking zero responsibility for the condition of the vehicle that we purchased from them. It is understood that we did not get any extended warranties, but they made promises about the condition of the car. It seems obvious that they knew exactly what they were doing when they made this transaction. They should have to make this right instead of us having no other choice but to spend more money on faulty equipment! I have made multiple calls and sent emails trying to get this resolved and even left messages for customer relations. No responses have been provided.

  Customer Answer

  Date: 02/10/2024

  I have not heard from the business in response to my complaint.

  
  

  

  Business Response

  Date: 05/03/2024

  On 18 Dec 2023 customer came to the dealership to purchase a pre-owned Mustang with ******* miles on it.  The vehicle had just been purchased by the dealership and had not been run through the shop.  The customer was told at the time of purchase that anything that would cause it to fail the ** State safety inspection would be taken care of prior to delivery.  This was accomplished.  At the time of purchase the customer was told that there was no warranty on the vehicle and they signed the as-is form acknowledging that they were aware.  In addition, the customer was offered a warranty to purchase which they declined.  The declination of warranty is also included in the attachment.At no time was it said that any problem that arises after purchase would be taken care of.  

• Initial Complaint

  Date:11/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Nov 24 my husband and I went to Green Ford to purchase a used Ford Expedition Max. We told our sales guy to only run our credit with Ford and we would like to keep the down payment between $3,000 and $5,000. After “running our credit” Michael comes back out and says Ford wants $9,000. He also stated we could try other companies to see if one would do a smaller down payment. I replied and said “no we don’t want to do that because the interest rate will be so high. Please go see if Ford would come down to $7000.” He went back to the finance room and was gone for awhile. He came back and asked who my flex was with. I told him ********. He went back and was gone for a while. He then came back and said ford wouldn’t budge and ******** refused to do it at all. I let that slide for the night. I the. Asked Michael what the payment would be if we did end up going with Ford? He said give me just a minute and I will get it for you. After a few minutes of Michael being gone he come back with the official approval on paper. To our surprise it showed an $11,000 down there payment!!! I questioned Michael and asked why we were told $9,000 was approved? He said he didn’t know he was told by the finance department that was what ford required. Long story short we left after telling them that they fed us a bunch of **! Well the next morning we are at home and start getting alerts that are credit was being pulled again! I went out to the dealership to which I got NO EXPLAINING OF WHAT WAS GOING ON. I requested that the GM Jeremy contact me immediately on Monday. As of today I have left a message at the dealership and sent him an email to which I have received NO CONTACT.

  

  Business Response

  Date: 01/11/2024

  On 7 Dec the sales manager  spoke to Mrs. ****** in regard to the situation.  The initial quote was given before credit was pulled on the assumption of good credit to get the structure of the financing in line with the bank's guidelines.  Mrs. ****** had approximately $20,000 of negative equity in the trade vehicle.  Based on the sales price of the vehicle and the negative equity to achieve financing there would need to be at  least a $9000 down payment.  Upon pulling the credit the score was below the required threshold.  Ford Motor credit stated that due to this they would need $11,000 down to approve financing on the vehicle.   Several days later was still interested in purchasing the vehicle and asked to be submitted to her current lienholder of the trade vehicle to see if they would approve financing.  her current lienholder flat declined to finance the vehicle.  the only approval was Ford Motor credit who required $11K.  In an effort to see if the loan would be approved the information was submitted to three other banks.  At no point was the sales manager informed that Mrs. ****** only wanted to be submitted to the two banks.  

• Initial Complaint

  Date:08/18/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took our car in for a recall that we receive a letter about on the transmission repair from ford. Drop it off Sunday night with the letter to have only the recall done. I Called that Monday to let them know it was there for a Recall that Ford sent out. Then ford call me on Tuesday and said it will be 3500 to fix the transmission problem that part of the transmission is not covered under the recall. I said i can't pay that i will pick up. they then said i own 245.46 to pick up my car. No one every called me about this charge. i came in on a free repair to leave with no repairs and 245.46 out of pocket. they used the letter to rip me off.

  Customer Answer

  Date: 08/29/2023

  I have not heard from the business in response to my complaint.

  
  

  

  Business Response

  Date: 09/01/2023

  Spoke to Mr. *******.  Information was not clearly communicated regarding the status of the recalls and needed repairs in regard to the recalls.  We will be refunding the monies paid for the diagnostic fee.

• Initial Complaint

  Date:08/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my vehicle to Green Ford Aug. 10,2023 for rear brake inspection. Sam the service advisor wanted to know what i was there for. I stated that the rear rotors and brake pads are new, but i still have a problem with something feeling like it's rubbing slowing me down. Within 45 mins. i guess he was the service manager ; came into the waiting area and said you are ready to go. I said did you check the calibers, brake line, parking brakes, or master cylinder? That person said we drove it hard. My vehicle is a 2007 with 198744 miles. I said you did not find anything wrong, he again said we drove it real hard. Well i looked at the paperwork mileage in and out was 198744. The wheels were not even taken off. For $247.48 i did expect better service.

  Customer Answer

  Date: 08/23/2023

  I have not heard from the business in response to my complaint.

  
  

  

  Business Response

  Date: 08/31/2023

  Have attempted to reach Mr. ******* unsuccessfully.  We will be refunding the diagnostic fee which was charged.

• Initial Complaint

  Date:07/12/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought my **** **** ****** in October 2022. A day after buying it, the start stop was not working and the check engine light came on and was flashing. I called the dealership and was advised to take it across the street to the quick lane they use as they would not be able to diagnose it in the shop as they had over a month wait. I had continuously been told that nothing was wrong with the car but the issue continued after continual arguing with the dealership. They finally got it up to the shop and stated that my issue lied with the battery they been in for me, I would need to pay for the battery after further arguing they paid for the battery to be fixed in my car. Fast forward to end of June 2023 and my car was making a terrible noise again I was advised that they would not have appointments until July and that I should take it across the street. I informed them that when I took it across the street that they said that it was the AC compressor. The dealership informed me that I would need to then bring it to the main shop they scheduled with me for July 5, 2023. Upon looking at it at the main shop. They stated that the flex plate in my transmission was broken, it was covered under the powertrain warranty and I would just need to pay the deductible. I was informed that I would get my car back in the middle of the next week. I explain to the shop that I did work out of town 30 minutes one-way and that I needed a car to get back-and-forth to work , I asked for a loaner car and they informed me that they did not have any loaner cars to provide me when I asked to be notified. If a loaner car became available I was told that they would try but they weren’t sure if one would be available to come next week, which is today I reach out about , any updates for my car and was informed that other cars were in front of mine due to parts coming in and that my car would most likely not be done this week. Again, I was not offered a loaner car for transportation

  

  Business Response

  Date: 07/20/2023

  Have reached out to the customer and provided a loaner vehicle.  I have also expedited the repair and the vehicle should be done this week.

  Customer Answer

  Date: 07/20/2023

  Better Business Bureau:
  
  

  Alex, the manager in the Service Department was extremely helpful and kind to me in getting a resolution! He provided me a loaner car and talked with me regarding the trouble I have been having and apologized on the company’s part. I truly appreciate the help he provided me and the amazing customer service he offered. It definitely made a stressful and upsetting situation much smoother.