Complaints

This profile includes complaints for Aruza Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Aruza Pest Control has 21 locations, listed below.

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  Aruza Pest Control

  107 Creek Ridge Rd Ste G-H Greensboro, NC 27406-4451

  
• 

  Aruza Pest Control

  1200 Woodruff Road Unit C-25 Greenville, SC 29607

  
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  Aruza Pest Control

  3930 Perimeter West Dr Ste 300 Charlotte, NC 28214-0109

  
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  Aruza Pest Control

  1406 Halsey Way Ste 152 Carrollton, TX 75007-6449

  
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  Aruza Pest Control

  101 Corporate Boulevard Suite 106 West Columbia, SC 29169

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/08/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company lost my credit card information that I provided to them and they won't address it. They are not following security compliance requirements for credit card data (PCI). Over the past three months, I've asked for a manager to call me at least 4 or 5 times and they never do. I always ask if I'm on a recorded line, and the customer representatives confirm I am. I have asked them to call me, or email me so I can find out what happened to my credit card information I gave them when I set up my account and no manager will email or call me back. Now, they closed my account and are threatening to send me to collections for payment. If the owner or manager won't respond to this complaint, I will contact the ************************ and report them to **** / MC for ******** fines. The credit card I gave them at the beginning of my account works just fine. If they hadn't lost it, they could be accepting my payments all this time.

  

  Business Response

  Date: 04/10/2025

  A manager of finance has reached out and spoken to the customer. This issue should be resolved. 

  Customer Answer

  Date: 04/10/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

• Initial Complaint

  Date:03/21/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have paid for and received 1 year's service as agreed. I called to non-renew the service and they refuse to do this until the year has ended, thus giving them another opportunity to service again and bill for it. They threatened to rescind the 1-year discount, terms of which I have already complied with.

  

  Business Response

  Date: 03/21/2025

  We have reviewed the account. The agreement was initiated 6/15/2024 with the 12 month commitment ending on 5/30/2025. The customer pays per application for the quarter which was made on 3/11/25. At this point we will mark the agreement with an expiration of that May date so there will be no further charges or services due past that point. The customer has until that same May date to utilize any calls backs or re-services as covered in the agreement and the paid for quarter. 

  Customer Answer

  Date: 03/21/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

• Initial Complaint

  Date:02/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  tried to cancel service 2 months ago. They told me they cant do that and a manager would have to call me. No one called me they and they continue to bill me and show up at my home. 2nd attempt to cancel told me the same thing about how only a manager can close the account. I feel like they are scamming/tricking people so they keep charging people. They have billed me for 2 months after i tried to cancel.

  

  Business Response

  Date: 02/25/2025

  The customer has been contacted by the local branch management team and have come to an agreement. 

• Initial Complaint

  Date:02/17/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contract ends April 2025. In my contract, it states to, in writing, cancel at least 30 days prior to contract end. I submitted an email with my account number, notifying them I am cancelling and to document my ending date. I was informed they do not cancel via email, only via phone. This is 100% against what my contract states and I would like them to fulfill the contract details.

  

  Business Response

  Date: 02/18/2025

  Our policy is that do not process cancellations through email or text, however, the account has been reviewed by management. The customers agreement was taken out in May of 2024 and the 12 month agreement ends at the end of April. We will go ahead and initiate the cancelation notice with the agreement ending April 30, 2025. 

  Customer Answer

  Date: 02/18/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

• Initial Complaint

  Date:02/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1. The Salesman verbally discussed the service and then had me sign on his phone where i couldn't even see or read the entire service agreement.2. He stated i could cancel at any time for any reason.3. He stated there would be no charges until after service was performed.4. The initial bill came out of the account for the initial service.5. Next month, another ***** came out of the account and they had not come for any service.6. I then texted him and told him that they didn't come, and he then told me they only come once every two months, BUT charge every month. which was not what he ***resented verbally.7. I texted back and asked the account to be cancelled, i had lost my job anyway, and wanted to discontinue, with no future charges./8. He then sends a copy of the service agreement, which is the first time i could read the whole thing, and says well you signed this, admittedly though not exactly the way it was verbally ***resented.9. He then would not respond to calls or texts.10. 2-10-25 i called the number (Anthem) to cancel only to find out this was a call center and couldnt even give me a cancellation number.11. He (Nikko) gave me another number to call (Aruza) pest control, which was ANOTHER CALL CENTER!12. This call center (*******) said ultimately, that they would not charge future charges, but a branch manager would call me back in 1-2 days.13. I asked his name, and was told there were several managers at this location.14. To which i said if there are that many fielding calls, then why does it take 1-2 days unless giving them time to access the bank account again?15. So here i am with no information, no actual resolution, no actual company *** to talk to, no assurance other than verbal, no dispute number, no resolution or tracking number.16. I can only conclude that seeing all the similar complaints that this is their standard business model, and they don't really want to do pest control, just access your bank account!!!!NO MORE CHARGES!!!!

  

  Business Response

  Date: 02/12/2025

  The account has been reviewed by the branch manager and has been closed. We do not have dispute numbers, but the account number is ****** for reference if needed. 
  
  As far as the account itself, the customer was signed up for a bi-monthly pest control service with treatments every 60 days and call backs as needed for in between maintenance. The initial service was performed on 12/21/24 with a follow up completed on 12/30/24. This package was at an initial price of $35 and $55/month. These prices are both before taxes included. Services and charges were made in accordance to the agreement signed. At this point there will be no further services or charges and the account is closed out. 

• Initial Complaint

  Date:02/04/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  An Aruza Pest salesman came to my home, claiming their treatment covered everything "from curb to house" and offering on-the-spot discounts that seemed too good to pass up. However, I quickly discovered the catchthey only treat a 4-foot perimeter around the house, not the entire lawn as promised. When I attempted to cancel my service, they demanded payment for the full contract cost. **************** agents insist that only a manager can process cancellations, yet despite multiple attempts, Ive been unable to get a manager to return my call. Its now been four weeks and three follow-ups, and Im still waiting for a response.

  

  Business Response

  Date: 02/05/2025

  The Branch Manager of this location has reached out and spoken to the customer. This complaint should now be resolved.

  Customer Answer

  Date: 02/05/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

  After a month of repeatedly calling customer service and being assured that a manager would return my call, one finally did this morning. They acknowledged that the salespersons commitment to me was outside the scope of their services and apologized. They also agreed to cancel my service, which was the outcome I wanted. I refuse to do business with companies that ******* their customers.

• Initial Complaint

  Date:01/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We called to cancel our service and instead of doing that they continued to charge our credit card and when I called to cancel they threatened me with a $200 cancel fee. I told them to take the last two months of $80 they have charged us and not done any services and use that for the cancellation and they told me to call to cancel. Well my husband already did that and they didnt cancel us.

  

  Business Response

  Date: 02/03/2025

  Customer signed up for our Pest & Mosquito agreement in August of '24 for an agreement length of *********************** the agreement terms (attached to reply for review), if the customer wishes to cancel prior to 12 months, there would be the initial discount payback of $200 owed. It was not a threat, but the terms and conditions of the services agreed to. We also ask for a 30 day cancellation notice. 
  
  Going off our records, when the customer initially called in (12/30/24) requesting to cancel he advised he would call back when given his options. The next customer correspondence was 1/31/25 requesting to cancel again. The customer charges were made 12/30, which was prior to the first conversation left pending, and then again on 1/30. Since we never received confirmation to process the discount payback, the account was left open and the second charge went through. In the event the customer moved forward with cancellation on 12/30, we could have applied that $80 charge towards the $200 amount and charged the difference of $120. 
  
  We would be willing to apply both payments towards the total discount payback which would leave a total remaining balance of $40 if the customer wishes to move forward. 
  
  

• Initial Complaint

  Date:01/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The salesman, ******, was overly aggressive. Despite telling him I was in a meeting, he insisted on staying at my door and even invited himself into my home when I said my dogs weren't friendly as he was "good with dogs" (in his own words). He took my phone and emailed my previous pest control company to cancel my services without my full understanding of the situation and prior to any decisions having come to a conclusion. After a routine spray service, in which the technician left my floors and baseboards completely drenched in spray (see photos) I had a severe allergic reaction, breaking out in horribly painful hives. I called 4-5 times in October to ask for the ingredients in the spray (per my allergists recommendation - this would allow us to make an educated decision on what caused the hives) and to speak to a manager, but never received a callback. I only heard from them once in November, but missed the call and as I didn't know it was from Anthem. They did not leave a voicemail, or follow up at any point to indicate that he was calling with Anthem.The only reason I know he attempted to reach me was because I was able to reach the manager at the end of November and informed me that he attempted to call and that there were no notes on my file showing I had requested a call back in October. I gave them one more chance in December after speaking with the branch manager, and not only did they send the same technician who drenched my floors - the same one I asked specifically that they don't send - but they new technician they sent then proceeded to soak my cabinets with spray. I had to wipe it all off immediately in hopes it wouldn't stain my cabinets or damage the wood. I paid for a full year of service upfront and requested a refund in October to switch to another company. It's now January, and I still haven't received my refund. I was told my a *** that I would be credited $736 but have yet to receive that refund (10 business days later).

  

  Business Response

  Date: 01/24/2025

  This customer has been working the direct branch as well as our AR director. Services were done incorrectly and an refund is owed to the customer. The card originally used is no longer valid so a check will have to be mailed to the customer. This has been relayed to the customer directly as well. 
  
  We apologize about any inconvenience. 

• Initial Complaint

  Date:10/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an annual service contract with the company. After 3 service, the pest issue was still not resolved which led to severe fire ant bites. They tried to fix it but it was ********, the company is charging me monthly but haven't performed 2 services per contract.I have asked them for refund of 3 month charges as they haven't performed but the company stopped responding to my emails.

  

  Business Response

  Date: 10/30/2024

  We sold our *******, ******, and ********** locations to Aruza Pest Control back in October of last year. We do not operate or own these offices. This is a ************** complaint and we have no way to see any of the information to address any of the concerns here.  

  

  Business Response

  Date: 11/04/2024

  Customer receives Bi-Monthly pest ********************** (automatic service every other month) with call backs in between. As it stands the customer has received services on the following dates. 2/12, 3/27, 4/11, 5/15, 6/19, 7/10, and 10/29. It does appear as if a ***************** was delayed and instead completed a month late in October. Regarding the pest issues not resolved, a Service Manager reached out in May after the customer had issues with services, and the customer stated that things went well following the 5/15 follow up. Our records indicate the customer had reached out by email to request to cancel and get a refund recently. Cancellations are not processed over email, and this was relayed to the customer requesting a call into the office. It was also escalated to the management team. A manager reached out on 10/31, but was met with voicemail. Please give us a call back at that line so we can further assist. 

  Customer Answer

  Date: 11/04/2024

   I am rejecting this response because:
  
  The 10/29 service was done after numerous requests to cancel and filing this complaint with BBB. The *** came and left in 10 minutes before I had a chance to show him inside where pest activity is there.

   

  Anyway, based on their message, I am supposed to call the manager to cancel but, they did not leave which number to call or whom to talk to. The company has 20 different managers that I have talked with over the course of the year and am unsure who to talk to to get this service canceled.
  

  

  Business Response

  Date: 11/04/2024

  The manager who called was ***** at phone number ************. 

• Initial Complaint

  Date:10/23/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Aruza approached me at my home about pest control , specifically mosquito control. We have found that whatever substance is being used does not work!so its a waste of our money.I called this morning to cancel Fridays treatment and to cancel any other treatments they propose to do. I was told there would be a cancellation fee and that they would return in March 2025 to begin treatments again.This is unacceptable. If a contract was used why dont we have a signed copy? If a contract was used, they have broken their agreement because treatments are not affective.We would like to make sure that no more monies are withdrawn from our account, at all, by Aruza.Thank you.

  

  Business Response

  Date: 10/24/2024

  Agreement has been uploaded to this reply. We are paperless, so everything is sent electronically. This agreement was provided prior to the initial service being completed, and was emailed over to ****************************, which is the same email used for receipts and service ticket reports. 
  
  The service agreed to is a monthly mosquito service at a rate of $65/an application from the months of March-October. The initial service was provided at a discount rate with the initial discount reimbursement due if cancelled prior to the full 12 month fulfillment. Services began in July 2024 meaning the end of the 12 months would be June of 2025. We also provide call backs as needed at no extra cost. At this point, no mention of dissatisfaction have been reported, and there have not been any no charge call backs requested prior to the request to cancel. Due to no mention of prior issues, the initial discount reimbursement would be required in order to break agreement. If the customer is having ongoing issues, we would be more than happy to come out and retreat at no additional cost as covered by the service plan. 

  Customer Answer

  Date: 10/29/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.