Business ProfileforBell Partners, Inc.

WINDSONG FORT WORTH RENTED ME AN UNINHABITABLE GERMAN ***** INFESTED UNIT ON 7/12/24. I left 7/13/24 at 4am to a hotel and have been staying at once since. The German roaches are out in BROAD ***LIGHT. We caught over 50 on move in day. The minute the office opened on 7/13/24, ******* told me she would have someone contact me Monday 7/15/24. Honestly someone shouldve had a game plan for the HAZARDOUS ISSUE THE *** OF. ***************** THE REGIONAL TRANSITION MANAGER HAS BEEN ZERO HELP. SHOWS ZERO SYMPATHY. She told me pest control would come out the following week until I kept going off and she then has someone come out and spray as well as surrounding units. I wanted to meet and speak with her and walk the unit together, when I showed up she apparently left for the day and has since ignored my emails. ***************************** HAS NOT RESPONDED TO ANY OF MY EMAILS. NO ONE FROM BELL PARTNERS HAS REACHED OUT SINCE TO RECTIFY THE SITUATION.I went back in to lay down new traps to keep track for when attorney gets involved, I have proof and I can say confidently the ***** issue has not gotten better. They are still all over the walls, cabinets, CARPET, floors, bathroom, toddler bed. I have a 1.5 YEAR OLD TODDLER THAT WILL DEFINITELY GET SICK. THESE ROACHES CARRY STAPH AND ECOLI DISEASES. They expect me to sleep there while pest control comes out! Also refuse to share pest control contact info. This issue will not be resolved unless everyone in the same building is moved out and fumigated. Code compliance has been contacted and if child protective services has to come out too, they will DEEM THIS DWELLING UNINHABITABLE AND UNSAFE FOR ANY HUMAN TO BE LIVING IN. BLACK MOLD SPOTS ON EVERY SINGLE FAN AND LINED BLACK ALL OVER KITCHEN FAUCET LEAKING UPON MOVE IN AND WAS TOLD TO AVOID USING UNTIL IT CAN BE FIXED OVERCHARGED MOVE IN COST AND NO ONE WOULD REPLY TO GIVE ME CORRECT AMOUNT MAIL KEY DID NOT WORK NO ONE HAS REACHED OUT & pest control isnt fixing the situation