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Business Profile

Property Management

Phillips Management Group, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

This profile includes complaints for Phillips Management Group, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Phillips Management Group, Inc. has 40 locations, listed below.

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    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/25/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      August 15, 2024: Informed the property about black mold and created a work order.September 29, 2024: Black mold reappeared along the top of the door. Signs of a leak appeared in the far left corner of the dining room.October 18, 2024: Black mold reappeared along the top of the front door and spread to the door frame inside the unit. The smell of mildew and signs of a leak in the dining room worsened.October 21, 2024: Requested to speak with the property manager. She confirmed receiving the email but was waiting for a corporate response.October 22, 2024: Regional Property Manager visited and stated they would submit a report to a vendor for further repairs.October 23, 2024: Informed that maintenance treated the affected area and repainted. Upon returning home, found no work had been done and notified **** with pictures.October 24, 2024: Maintenance and a vendor contractor visited. Contractor advised removing and replacing the Sheetrock, but maintenance declined. Contractor suggested opening the wall to identify the issue. Both confirmed it was mold.October 25, 2024: Emailed Property Manager ****, called twice and left messages. Received a response about professional follow-ups, encouraging to leave messages and emails-that excessive follow-ups may not be necessary and This is a professional environment, and she encourages to leave a message, which I did and emailed.

      Business Response

      Date: 10/30/2024

      To Whom It May Concern:

      On 08/15/2024, Ms. ******* reported a leak in her unit. Our maintenance team promptly inspected the area, cleaned, treated it, and applied paint. No leak was found at that time, and while the area showed staining, no moisture was detected.

      Additional service requests were submitted on 09/29/2024 and 09/30/2024. In response, our team treated and cleaned the area for any potential mold, though no evidence of mold was found during these inspections. A follow-up request was submitted at 2:00 p.m. on 10/18/2024, and our Regional Manager inspected the unit on 10/22/2024, observing no signs of moisture or mold. On 10/24/2024, our contractor conducted another inspection and found no leaks or evidence of mold.

      Following the recent BBB complaint, we have requested that our contractor proceed with cutting into the wall for a comprehensive assessment and are currently awaiting confirmation on the scheduled date for this inspection.

      Additionally,we are willing to release Ms. ******* from her lease without any termination fees should she wish to pursue that option.

      Sincerely,

      ****** ****** | Phillips Management Group

      Customer Answer

      Date: 10/30/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

    • Initial Complaint

      Date:04/12/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      New property manager of ***************, ******, does as she pleases and does NOT COMPLY with rules or regulations at the complex! A lot of the things she does could call for legal action and if things get any worse I will be seeking legal action and the management company can deal with my lawyer since they find Angelas behavior acceptable. Ive been here for 3 years and Miss ******, former property manager, never ever did any of the illegal things ****** does. There have been several complaints amongst the property management, including harassment, illegal processing, and many other things. Charging for things that are clearly NOT our, tenants, responsibility per LEASE AGREEMENT! This will be my LAST year here at the property. Because management has become disgusting!

      Business Response

      Date: 04/17/2024


      To Whom It May ******************* new Manager, ******, is adhering to all of our company policies, which align with the law and common business practices for collecting a debt. If we have a resident who is late, we send a letter and contact the resident to inquire about payment. Our records indicate that a late notice (as required by law) was sent to ******************** on April 9th, 2024, by our Assistant Manager. Furthermore, our leasing agent contacted her on the 11th. During that phone call, ******************** stated that she would make a payment on the 15th and was not contacted after that. I have also reviewed ************************ ledger and cannot find any fees that she was incorrectly charged for. If she would like to contact me at ****************************************************** regarding any charges she feels were incorrect, I would be happy to take a look at her account. If any errors are found, we will correct them immediately.

      Sincerely,

      ************************* | Director of Sales and Marketing 

    • Initial Complaint

      Date:02/10/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I applied for an apartment unit but the application was never processed. They have no documents and my credit report was never pulled because my file is frozen. The application gave me 72 hours to cancel my application which I did. I called the complex and Jeffery. Jeffery told me to just call the complex and it wouldn’t be a problem. He then called back and said you told me the application wasn’t processed. The application was not but the property manager says it was. I want a full refund. I also have a recording where Jeffery agreed to honor the application refund but turned around and denied it. He said no written notice was required to just call. I want all of my money back ASAP.

      Business Response

      Date: 02/10/2023

      Hello,


      The $200.00 Application Holding fee, as well as the $75.00 application fee, will be refunded to Ms. ******* within 30 days, depending on communications between our financial institutions. The application fee was paid with a credit card, and the application was processed. We will be mailing a letter to Ms. *******, with information as to where she can request a copy of her application and credit report.


      Sincerely,

      Ashley ****** | Director of Sales and Marketing
      Phillips Management Group 

    Phillips Management Group, Inc. is NOT a BBB Accredited Business.

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