ComplaintsforPhillips Management Group, Inc.
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Complaint Details
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Initial Complaint
04/12/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
New property manager of ***************, ******, does as she pleases and does NOT COMPLY with rules or regulations at the complex! A lot of the things she does could call for legal action and if things get any worse I will be seeking legal action and the management company can deal with my lawyer since they find Angelas behavior acceptable. Ive been here for 3 years and Miss ******, former property manager, never ever did any of the illegal things ****** does. There have been several complaints amongst the property management, including harassment, illegal processing, and many other things. Charging for things that are clearly NOT our, tenants, responsibility per LEASE AGREEMENT! This will be my LAST year here at the property. Because management has become disgusting!Business response
04/17/2024
To Whom It May ******************* new Manager, ******, is adhering to all of our company policies, which align with the law and common business practices for collecting a debt. If we have a resident who is late, we send a letter and contact the resident to inquire about payment. Our records indicate that a late notice (as required by law) was sent to ******************** on April 9th, 2024, by our Assistant Manager. Furthermore, our leasing agent contacted her on the 11th. During that phone call, ******************** stated that she would make a payment on the 15th and was not contacted after that. I have also reviewed ************************ ledger and cannot find any fees that she was incorrectly charged for. If she would like to contact me at ****************************************************** regarding any charges she feels were incorrect, I would be happy to take a look at her account. If any errors are found, we will correct them immediately.
Sincerely,************************* | Director of Sales and Marketing
Initial Complaint
02/10/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I applied for an apartment unit but the application was never processed. They have no documents and my credit report was never pulled because my file is frozen. The application gave me 72 hours to cancel my application which I did. I called the complex and Jeffery. Jeffery told me to just call the complex and it wouldn’t be a problem. He then called back and said you told me the application wasn’t processed. The application was not but the property manager says it was. I want a full refund. I also have a recording where Jeffery agreed to honor the application refund but turned around and denied it. He said no written notice was required to just call. I want all of my money back ASAP.Business response
02/10/2023
Hello,
The $200.00 Application Holding fee, as well as the $75.00 application fee, will be refunded to Ms. ******* within 30 days, depending on communications between our financial institutions. The application fee was paid with a credit card, and the application was processed. We will be mailing a letter to Ms. *******, with information as to where she can request a copy of her application and credit report.
Sincerely,
Ashley ****** | Director of Sales and Marketing
Phillips Management Group
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Contact Information
1400 Battleground Ave Ste 201
Greensboro, NC 27408-8028
Customer Complaints Summary
4 total complaints in the last 3 years.
3 complaints closed in the last 12 months.