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Business Profile

Transportation

Optimized Freight Solutions LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/17/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had two pallets of rocks to be shipped to ************ NY from ****** Tx. I listed with Uship.com. On 4/13/24 Optimized Freight Solutions (the broker) bid $1,550 plus a $100 service charge and I accepted. The two pallets of rock were picked up by AAZ Trucking LLC ON 4/16/24. The broker hired the trucking company. I paid a $410 deposit to Uship and the remainder, $1,240 was due upon delivery to the broker. The driver arrived at the drop off location on 4/20/24. The driver demanded payment of $2,300 to drop the rocks. The driver produced a contract from the broker to him for that amount. I was already told I dont pay the driver by ***** and the broker. I had contacted the broker on 4/19/24 and made arrangements to pay them on 4/20/24. They assured me by email they were open on Saturday to accept my payment. The driver refused to drop the stones and drove off with them. An hour after the broker hired driver left the broker called me. They sent me an email telling me to pay the driver the $2,300 and they would reimburse me on Monday 4/22/24. It was too late. The driver refused to return and said he was taking my rocks to ****. The broker refuses to respond to my emails and phone calls. Results are the driver stole my rocks with assistance from the broker. The broker did email and text me prior to Saturday morning saying their hired driver was an idiot and a****** The value of the rocks is $807.87. I paid a forklift an additional $100 to load the rocks. My deposit was $410. The broker emailed me that they were voiding our contract because they said I made a verbal contract with the driver. That is not true. I never made a verbal contract with the driver. My written contract was with the broker. I had a contract with the broker for $1,550? I would ask the broker to send a truck to pick up my rocks and deliver them properly and Ill pay the remaining $1,240 or refund me the amount of my loss, $1,317.87.

    Customer Answer

    Date: 05/28/2024

    I have not heard from the business in response to my complaint.

Optimized Freight Solutions LLC is NOT a BBB Accredited Business.

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