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Business Profile

Veterinarian

Southwoods Animal Hospital, PA

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/24/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8/01/2022 I brought 2 kittens for shots and exams. Usually they do not allow you to come inside during the exams but this time I was allowed. After completion of the exam I had told the vet I wanted to schedule their spay and neuter appointments. The assistant then asked how I was paying and I told her credit card. She then informed me that in order to secure an appointment I would need to put down a deposit of $200 per animal. Didn't want to do it at that time so she took my card to front desk to run the payment and asked how I would like my receipt. Told her email was fine as I have been going to Southwoods for years and trusted them. Several days later I printed the receipt and saw that I was charged $41.50 per kitten for a "Prepaid Intestinal Parasite Screen." I was never asked if I wanted this test for them and at $41.50 per kitten I know I would not have approved it at that time. Sent an email through their website asking for a refund of the money. Never heard anything from them although every message I have sent prior has always received a reply. Since I did not hear anything I sent them a letter through the mail on 8/14 and still have not received a response from them. I also told them that I would be happy to mail back the sample containers if that is what was holding up refunding my money.

    Customer Answer

    Date: 09/04/2022

    I have not heard from the business in response to my complaint.
    I have attempted to contact them on my own and never heard from them

Southwoods Animal Hospital, PA is NOT a BBB Accredited Business.

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