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Business Profile

Warehouse Services

RPM Expedite USA

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Warehouse Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/26/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ******* Living shipped my outdoor sectional with this freight company and they refuse to deliver my order. My order is at it's last mile destination and I have been scheduled for delivery twice and RPM cancels my delivery a couple of days later. This is the worst freight company that any corporation can contract with. See below how many times my order has been schedule for delivery and then cancelled. Now my order is on hold and they are blaming a system issue that has been going on for 3 weeks.2024-08-21 11:18:51 AM EDTOrder set on hold 2024-08-19 11:00:21 AM EDTRequest to schedule email message sent 2024-08-19 11:00:20 AM EDTRequest to schedule text message sent 2024-08-14 01:21:28 PM EDTOrder delivery date confirmed by customer ******************* PM EDTDelivery appointment confirmation sent 2024-08-14 01:21:28 PM EDTOrder delivery date confirmed by customer ******************* PM EDTScheduling call placed to customer ******************* AM EDTOrder is ready for schedule 2024-08-13 10:36:47 AM EDTOrder received at final-mile terminal 2024-08-09 03:31:53 PM EDTOrder delivery date cleared 2024-08-09 12:40:02 PM EDTDelivery window confirmed via email 2024-08-09 12:39:10 PM EDTDelivery window confirmed via text 2024-08-09 12:38:18 PM EDTFailed to confirm delivery window with customer (Left voice *************************** PM EDTDelivery window confirmation sent via email 2024-08-09 12:37:46 PM EDTDelivery window confirmation sent via call 2024-08-09 12:37:46 PM EDTDelivery window confirmation sent via text 2024-08-08 09:24:31 AM EDTOrder in transit 2024-08-07 09:18:46 AM EDTOrder delivery date confirmed by customer ******************* AM EDTDelivery appointment confirmation sent 2024-08-07 09:18:45 AM EDTOrder delivery date confirmed by customer ******************* AM EDTRequest to schedule email message sent 2024-08-02 01:02:13 PM EDTOrder is ready for schedule 2024-08-02 01:02:13 PM EDTOrder received at *******************

    Business Response

    Date: 08/28/2024

    Hello,

    We have never dealt or had dealings with this customer before. She must have gotten the shipping information incorrect. We do not make the types of deliveries in this complaint. We only deal with warehouses and warehouse transport, no residential customers. We have never been contacted by this person, or had any contract for this delivery. We are sorry you haven't received your product, and hope you can remove this complaint as it has nothing to do with *************************. Thank you and have a great day!

    Customer Answer

    Date: 08/28/2024

    RPM Expedite USA, LLC
    ********************************************************************************************
    **************

    Customer Answer

    Date: 09/07/2024

    While I have a delivery date set for 9/12/24, I will believe it when the furniture is here. To date I still do not have my furniture that I ordered. 

RPM Expedite USA is NOT a BBB Accredited Business.

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