We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Apartments

The Province Apartments

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Apartments.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/03/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    So I moved in on the 24th and they put in the computer that I moved in on the 16th then they also trying to say I have to pay a full month rent because they charge me for January the full month also all the way up until now I really need someone to look into this and give me a contact call because they are fraudulently putting payments in people, names and stuff, myself

  • Initial Complaint

    Date:02/05/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/19/3022, The Province misrepresented via staff and their website that there were several one bedroom apartments available. The application fee was paid by me for my son ******* ******** based on information given to me by ***** at The Province and The Province website indicating on 12/19/2022 that there were several one bedroom apartments available. Only AFTER paying the $170 application fee was I then told by ***** at The Province that there were not any one bedroom apartments available. He said manager ******* forgot to tell him the one bedrooms were sold out and she forgot to update the website. ******* apologized and confirmed that she forgot to update the website. Upon learning that I was given false information by staff and the website, I immediately requested a refund during telephone conversations with *****; *******; and Greystar. I was told no refund would be issued to my credit card. I emailed the manager at province to request a refund because of province’s negligent misrepresentation. I also spoke to the Province/Greystar corporate office and again requested a refund and was told no. I then filed a dispute with my bank. I did not authorize a charge of $170 for an “unavailable”apartment, but only paid it with the understanding/confirmation by Province staff and website that there were several one bedroom apartments available. Again, I only paid the $170 for Application fee because The Province staff and their website said they had several one bedroom apartments available. This was false as I explained above. My bank immediately credited my card $170. However, The Province recently charged my son ******* $35, but I don’t understand what this charge is for. I want this $35 charge reversed immediately. Province was negligent in their Is representation and My son should not owe them any amount of money. I’ve requested reversal of this charge by email, but was told no. Please help to get $35 charge reversed.

The Province Apartments is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.