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Business Profile

Furniture Stores

Furniture Fair of Greenville, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Furniture Fair of Greenville, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Furniture Fair of Greenville, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:01/23/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased an electric recliner from Furniture Fair Greenville location on 8/19/22 and had it delivered next day. Upon delivery and set up they found out the wall plug was missing. I agreed to pick it up later at the store. Towards the end of October the chair stopped reclining. Nov 8th I was finally able to get in touch with the service **** who said they would send someone out to take pictures. Few weeks went by and they finally got out to take pics and took the chair back to warehouse in ************. I was assured I would be updated on progress which never happened. In December I finally called and talked to ************** and he assured me he would take care of it. Not long after they called to tell me the repair was complete and to deliver. It was delivered just before Christmas I think. Well to my surprise we made them wait while we plugged it in to verify it worked and guess what....NOTHING. They were going to leave it but I refused and made them take it back. How do you replace a motor and not plug it in to make sure it works before to deliver it. I have gotten no updates except we are waiting since then. On Jan 6th I called and talked to ***** again and he said he would make sure they call me with more info. I informed him I was not confident they would call so I told him they had 2 weeks to call me or I wanted a refund or new chair. No surprise I let 16 days pass by and I called back to which I was informed that ***** no longer was at that location so told the manager on duty Sunday Jan 22 what had gone on and he said I would have to go through the service ****. Well no one answers the phone there or returns a phone call. I have call logs for every call made and received from both the Greenville and ************ locations. Both locations were informed of this complaint before my submission. They didn't care.

      Business Response

      Date: 01/24/2023

      1. CHAIR IS READY AT THE GREENVILLE STORE AWAITING SCHEDULING RETURN TO CUSTOMER.

      2. IF CUSTOMER STILL DESIRES, 1 TIME AUTHORIZATION RE-SELECTION.

    Furniture Fair of Greenville, Inc. is NOT a BBB Accredited Business.

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