Complaints

• Initial Complaint

  05/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The car dealership should have done to see was anything wrong before I payed them $13.000.00 diagnostics on this vehicle before I get Greenville Nissan told me they did I shouldn't have to put money in it I haven't had it but there months when I call the general manager he supposed to call me back and have not returned my call

  

  Business response

  05/03/2024

  Ms. ***,

  Thank you for bringing this issue to my attention, I sincerely apologize for any inconvenience or frustration caused by the issues with your vehicle. I would like to schedule an appointment with our service department in order to have a ********* Service Technician to inspect and diagnose the issues you are having with your vehicle. 

  You may reach me directly at ************ or email ********************************

  Thank you

  ********************* GM.

   

• Initial Complaint

  05/28/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  When I purchase 2014 Nissan Altima in May 2014. We was told we will have free life time oil changes as long as we own the car. When I call to schedule oil change, I was told they no longer do that. Greenville nissan lied to previous customers about getting free basic oil changes. False advertisement!!. I never recieved any information about that we will no longer recieved free basic oil changes. Since it was false advertisement and I do not recommend anyone to purchase vehicle from there. If they lie about what they promise to offer you before closing tge deal on purchasing. They will lie about how the history of the vehicle or anything else, JUST TO GET A SALE.

  Customer response

  05/28/2023

  Hello *****,

  I am not sure the total oil changes I recieved from Greenville Nissan. I will have to get a record from them the total oil changes. I was told when purchase, I have lifetime oil changes as long as I own that vehicle.

   

  

  Business response

  05/29/2023

  Dear *******,
  I want to apologize for the confusion and frustration this has caused.  Greenville Nissan is thankful for your business from 2014.  Its true that each customer who purchased a New ********************** would receive oil change for life.  This program was put in place to help each customer keep their New ********************** purchase running smoothly and in good standings.  Greenville Nissan stood by each customer who honored the agreement at the time of purchase. 
  Customers who purchased a New Nissan who received oil change for life also agreed to do their required maintenance as scheduled by Nissan.  Customer agreed to rotate their tires and completed all recommended services at Greenville Nissan.  Greenville Nissan has the right to refuse anyone who breached this agreement. Based on the recommendations that have been given and the amount of work that was turned down, Greenville Nissan decided to end the agreement.
  I have attached your records for your review.  Greenville Nissan does appreciate the opportunity to serve your needs, based upon further information we had no other choice but to end the program. 
  Greenville Nissan wants to be transparent about the Oil Change for Life.  We honored every customer for many years even if the customer did not honor their end of the agreement.  If you have any questions, you are free to contact me.
  
  Sincerely
  *************************, Director of Operations

  Greenville Nissan

   

• Initial Complaint

  02/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  let me start by saying the sells have been pretty good.but the service however. This is my second vehicle i have got from them. Went in for routine service (oil change, tire rotation, check the fluids supposedly, they did not take the time to wash are vacuum my truck out. they wanted 120 bucks for an alignment which has been a problem since I purchased it and they told me it was tire pressure. But still not fixed, did not get alignment and called **** ***** in kinston and they would do an alignment for 60 bucks...also let it be noted they wanted 120 bucks to change air filter and cabin filter which i declined, went and purchased myself and took me 5 min to install them both. That is 100 labor for 5 min of work, i mean really.no washer fluid at all put in my truck, makes me think they did not check any of the fluids which was on the checklist i have. Let it be noted i am still under WARRANTY!!. very poor service if u ask me..seems they are trying to get their money plus some for them 10 free oil changes i have. Would not recommend...highly not recommend!!!

  

  Business response

  02/17/2023

  Greenville Nissan has read Mr. ****’s concerns.  I would like to thank Mr. ***l’s for his business and his complement to our sales department.  Greenville Nissan wants to resolve any concerns our customers experience. 
  
  Greenville Nissan door rate $150.00 per hour
  Oil Changes vary depending on the vehicle, engine size. 
  Air Filter and Cabin Air Filter for all Certified Per Owned vehicles are Nissan Parts
  
  While comparing prices from one store to another is understandable, Greenville Nissan is transparent on each of part we sell.  There are times we're able to use aftermarket parts or filters for less money, however while a Nissan is under warranty, we are required to use Certified Nissan Parts.  Greenville Nissan also uses the same door rates for front end alignments.  This is based on the time required for the alignment using the allotted time given by our warranty company.  Some dealerships use Chilton’s time, while others use similar guidelines.  Greenville Nissan also provides a quick wash service for each of our customers.  This is not a full-service wash, we do provide all our customers the ability to upgrade their carwashes with three packages: Good Wash, Better Wash & The Works. Greenville Nissan offers these services to any of our customers at the time of arrival.  I would be more than happy to assist Mr. ****’s on his next visit to make sure we meet his expectations regarding detail.

  Greenville Nissan Service Writers. 

  I feel that our staff does a very good job with meeting customers’ expectations, however we are people too and yes, we do fail.  Concerning tire pressure and the alignment of Mr. ***l’s vehicle.  Yes, it is true that a tire that is low could cause a vehicle to veer off and feel out of alignment.  Greenville Nissan would check the tire pressure to make sure the correct amount of air is placed in each tire.  This doesn’t mean it will correct a vehicle that’s out of alignment.  Greenville Nissan would speak to Mr. ***l’s to ask if he wants to proceed with us doing the alignment.  This would be a decision made by the customer. Based on the comments from Mr. ***l’s he was able to find another dealership to complete his alignment for less money which is his right,  

  I understand that Mr. ***l’s was able to purchase the Air Filter and Cabin Air Filter for less money and install these parts.  This is a very smart decision on his part; however, Greenville Nissan is a business with employees that do get paid to do their job.  I'm sure Mr. ***l’s understands we're a New Car Dealership with CPO parts, we have higher standards than a quick lube business.  I would like to apologies to Mr. ****’s for our failure to review his fluids, we should have capped off all fluids that needed to be addressed during his visit.  It's my hopes that Mr. ****’s and I can have a good conversation to make sure his next visit is completed to his satisfaction.  I look forward to meeting with you. 

  
  ****** ******
  Director of Operations
  Greenville Nissan

  
  

  Customer response

  02/20/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Just want what was checked off on the sheet that was given to me after the service was done.And there was no quick wash at all...Maybe next time will be a better experience. I look forward to continuing by service and new vehicle needs with Greenville Nissan. Thanks for Responding.

  
  Sincerely,
  
  ***** *****

• Initial Complaint

  05/10/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Back in nov,2021 I hit a deer and called my insurance company at the time ******** ******* and filed a claim. The vehicle was then towed to ****** collision in Greenville nc. Throughout the whole process with ****** i was informed about the process with the vehicle. At the end of the repair ****** then had to send the vehicle to Greenville Nissan to get an issue fixed due to they were unable to resolve. The code that was popping up was U1000(engine issues). Greenville Nissan supposedly fixed the issue, now on April,28,2022 I took the vehicle back to Greenville Nissan due to the vehicle wasn’t starting up correctly, on that day I was told that the wires from the engine wasn’t connected and the price was going to be 3302.77(parts&labor). I’ve only had the vehicle for a little over a year and I use the vehicle to do day to day things. I told the advisor *** that I would go back to the collision place where I had it service due to the wreck I have had back in 2021. I then paid the 139.10(diagnostic fee) left then went over to ****** collision and spoke with *** and looking over the paperwork from when they have had the vehicle and realized the same issue was occurring(code U1000). I then took the paperwork back to Greenville Nissan and spoke with the assistant manager and let him know that the same issue is occurring and why should I have to pay for something they were suppose to fix back in nov.2021. He stated that they fixed the issue with the engine but didn’t changed the wires and normally when you fix the part that needed to be fixed at the time you have to switch out the wires but they never switched out the wires. I then spoke with the general manager ****** ******, explained to him the issue, he stated that he will take care of the situation. Since then I have been calling ****** and the service department about the matter but they keep giving me the run around, I’ve also spo*** to each party involved and everyone is saying Nissan is reliable for correcting this

  

  Business response

  05/21/2022

  Greenville Nissan would like the opportunity to express our apologies to *******.  It's unfortunate she was involved in an accident.  *******’s car was sent to ****** for repairs, it appears ****** installed the entire wiring harness.  Greenville Nissan was responsible for making sure the programing was complete along with the connections.  Greenville Nissan was not paid to install the wiring harness and would appear based on our findings the issue with *******’s car is a bad wiring harness which was installed by ****** collision.  We feel the complaint needs to be addressed with the company that installed the wiring harness.  We did give ******* a quote to replace and repair the work that was installed by ****** Collision.  We feel at this time ******* needs to contact ****** and ask them if they did install the wiring harness?   Since ******* insurance company paid ****** for this portion of the repair they should remove and replace the wiring harness they installed.  Once this is resolved Greenville Nissan would be happy to complete what we can on our end.  Greenville Nissan is not responsible for the wiring harness repairs; ******* needs to follow back up with ****** Collision since they received payment and installed the part that needs to be replaced. 
  
  ****** ******

  Operations Manager

  Customer response

  05/26/2022

  
  Complaint: ********
  
  I am rejecting this response because: I have once again talked to all parties involved and everyone is pointing fingers at each other. Greenville Nissan is saying that ****** is responsible and ****** is  Nissan is responsible , at this point in time I need 1 of these companies to take responsibility of the work that was don’t on my vehicle and fix the issue because  going back and forth is not getting closer to fix my vehicle 
  
  Sincerely,
  
  ******* ********

  

  Business response

  05/26/2022

  Greenville Nissan was informed that *** from ****** {Manager) is speaking with his supervisor.  This is not a finger pointing situation, what I wrote in my previous statement were facts.  I was informed today that *** has spoke with the customer and he will let her know when he hears back from his supervisor.  I hope they can find a solution.  

   

  Best Regards

  ****** ******

  Operations Manager Greenville Nissan.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩