ComplaintsforGreenville Nissan

• Initial Complaint

  05/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The car dealership should have done to see was anything wrong before I payed them $13.000.00 diagnostics on this vehicle before I get Greenville Nissan told me they did I shouldn't have to put money in it I haven't had it but there months when I call the general manager he supposed to call me back and have not returned my call

  

  Business response

  05/03/2024

  Ms. ***,

  Thank you for bringing this issue to my attention, I sincerely apologize for any inconvenience or frustration caused by the issues with your vehicle. I would like to schedule an appointment with our service department in order to have a ********* Service Technician to inspect and diagnose the issues you are having with your vehicle. 

  You may reach me directly at ************ or email ********************************

  Thank you

  ********************* GM.

   

• Initial Complaint

  05/28/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  When I purchase 2014 Nissan Altima in May 2014. We was told we will have free life time oil changes as long as we own the car. When I call to schedule oil change, I was told they no longer do that. Greenville nissan lied to previous customers about getting free basic oil changes. False advertisement!!. I never recieved any information about that we will no longer recieved free basic oil changes. Since it was false advertisement and I do not recommend anyone to purchase vehicle from there. If they lie about what they promise to offer you before closing tge deal on purchasing. They will lie about how the history of the vehicle or anything else, JUST TO GET A SALE.

  Customer response

  05/28/2023

  Hello *****,

  I am not sure the total oil changes I recieved from Greenville Nissan. I will have to get a record from them the total oil changes. I was told when purchase, I have lifetime oil changes as long as I own that vehicle.

   

  

  Business response

  05/29/2023

  Dear *******,
  I want to apologize for the confusion and frustration this has caused.  Greenville Nissan is thankful for your business from 2014.  Its true that each customer who purchased a New ********************** would receive oil change for life.  This program was put in place to help each customer keep their New ********************** purchase running smoothly and in good standings.  Greenville Nissan stood by each customer who honored the agreement at the time of purchase. 
  Customers who purchased a New Nissan who received oil change for life also agreed to do their required maintenance as scheduled by Nissan.  Customer agreed to rotate their tires and completed all recommended services at Greenville Nissan.  Greenville Nissan has the right to refuse anyone who breached this agreement. Based on the recommendations that have been given and the amount of work that was turned down, Greenville Nissan decided to end the agreement.
  I have attached your records for your review.  Greenville Nissan does appreciate the opportunity to serve your needs, based upon further information we had no other choice but to end the program. 
  Greenville Nissan wants to be transparent about the Oil Change for Life.  We honored every customer for many years even if the customer did not honor their end of the agreement.  If you have any questions, you are free to contact me.
  
  Sincerely
  *************************, Director of Operations

  Greenville Nissan

   

• Initial Complaint

  02/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  let me start by saying the sells have been pretty good.but the service however. This is my second vehicle i have got from them. Went in for routine service (oil change, tire rotation, check the fluids supposedly, they did not take the time to wash are vacuum my truck out. they wanted 120 bucks for an alignment which has been a problem since I purchased it and they told me it was tire pressure. But still not fixed, did not get alignment and called **** ***** in kinston and they would do an alignment for 60 bucks...also let it be noted they wanted 120 bucks to change air filter and cabin filter which i declined, went and purchased myself and took me 5 min to install them both. That is 100 labor for 5 min of work, i mean really.no washer fluid at all put in my truck, makes me think they did not check any of the fluids which was on the checklist i have. Let it be noted i am still under WARRANTY!!. very poor service if u ask me..seems they are trying to get their money plus some for them 10 free oil changes i have. Would not recommend...highly not recommend!!!

  

  Business response

  02/17/2023

  Greenville Nissan has read Mr. ****’s concerns.  I would like to thank Mr. ***l’s for his business and his complement to our sales department.  Greenville Nissan wants to resolve any concerns our customers experience. 
  
  Greenville Nissan door rate $150.00 per hour
  Oil Changes vary depending on the vehicle, engine size. 
  Air Filter and Cabin Air Filter for all Certified Per Owned vehicles are Nissan Parts
  
  While comparing prices from one store to another is understandable, Greenville Nissan is transparent on each of part we sell.  There are times we're able to use aftermarket parts or filters for less money, however while a Nissan is under warranty, we are required to use Certified Nissan Parts.  Greenville Nissan also uses the same door rates for front end alignments.  This is based on the time required for the alignment using the allotted time given by our warranty company.  Some dealerships use Chilton’s time, while others use similar guidelines.  Greenville Nissan also provides a quick wash service for each of our customers.  This is not a full-service wash, we do provide all our customers the ability to upgrade their carwashes with three packages: Good Wash, Better Wash & The Works. Greenville Nissan offers these services to any of our customers at the time of arrival.  I would be more than happy to assist Mr. ****’s on his next visit to make sure we meet his expectations regarding detail.

  Greenville Nissan Service Writers. 

  I feel that our staff does a very good job with meeting customers’ expectations, however we are people too and yes, we do fail.  Concerning tire pressure and the alignment of Mr. ***l’s vehicle.  Yes, it is true that a tire that is low could cause a vehicle to veer off and feel out of alignment.  Greenville Nissan would check the tire pressure to make sure the correct amount of air is placed in each tire.  This doesn’t mean it will correct a vehicle that’s out of alignment.  Greenville Nissan would speak to Mr. ***l’s to ask if he wants to proceed with us doing the alignment.  This would be a decision made by the customer. Based on the comments from Mr. ***l’s he was able to find another dealership to complete his alignment for less money which is his right,  

  I understand that Mr. ***l’s was able to purchase the Air Filter and Cabin Air Filter for less money and install these parts.  This is a very smart decision on his part; however, Greenville Nissan is a business with employees that do get paid to do their job.  I'm sure Mr. ***l’s understands we're a New Car Dealership with CPO parts, we have higher standards than a quick lube business.  I would like to apologies to Mr. ****’s for our failure to review his fluids, we should have capped off all fluids that needed to be addressed during his visit.  It's my hopes that Mr. ****’s and I can have a good conversation to make sure his next visit is completed to his satisfaction.  I look forward to meeting with you. 

  
  ****** ******
  Director of Operations
  Greenville Nissan

  
  

  Customer response

  02/20/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Just want what was checked off on the sheet that was given to me after the service was done.And there was no quick wash at all...Maybe next time will be a better experience. I look forward to continuing by service and new vehicle needs with Greenville Nissan. Thanks for Responding.

  
  Sincerely,
  
  ***** *****

• Initial Complaint

  05/10/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Back in nov,2021 I hit a deer and called my insurance company at the time ******** ******* and filed a claim. The vehicle was then towed to ****** collision in Greenville nc. Throughout the whole process with ****** i was informed about the process with the vehicle. At the end of the repair ****** then had to send the vehicle to Greenville Nissan to get an issue fixed due to they were unable to resolve. The code that was popping up was U1000(engine issues). Greenville Nissan supposedly fixed the issue, now on April,28,2022 I took the vehicle back to Greenville Nissan due to the vehicle wasn’t starting up correctly, on that day I was told that the wires from the engine wasn’t connected and the price was going to be 3302.77(parts&labor). I’ve only had the vehicle for a little over a year and I use the vehicle to do day to day things. I told the advisor *** that I would go back to the collision place where I had it service due to the wreck I have had back in 2021. I then paid the 139.10(diagnostic fee) left then went over to ****** collision and spoke with *** and looking over the paperwork from when they have had the vehicle and realized the same issue was occurring(code U1000). I then took the paperwork back to Greenville Nissan and spoke with the assistant manager and let him know that the same issue is occurring and why should I have to pay for something they were suppose to fix back in nov.2021. He stated that they fixed the issue with the engine but didn’t changed the wires and normally when you fix the part that needed to be fixed at the time you have to switch out the wires but they never switched out the wires. I then spoke with the general manager ****** ******, explained to him the issue, he stated that he will take care of the situation. Since then I have been calling ****** and the service department about the matter but they keep giving me the run around, I’ve also spo*** to each party involved and everyone is saying Nissan is reliable for correcting this

  

  Business response

  05/21/2022

  Greenville Nissan would like the opportunity to express our apologies to *******.  It's unfortunate she was involved in an accident.  *******’s car was sent to ****** for repairs, it appears ****** installed the entire wiring harness.  Greenville Nissan was responsible for making sure the programing was complete along with the connections.  Greenville Nissan was not paid to install the wiring harness and would appear based on our findings the issue with *******’s car is a bad wiring harness which was installed by ****** collision.  We feel the complaint needs to be addressed with the company that installed the wiring harness.  We did give ******* a quote to replace and repair the work that was installed by ****** Collision.  We feel at this time ******* needs to contact ****** and ask them if they did install the wiring harness?   Since ******* insurance company paid ****** for this portion of the repair they should remove and replace the wiring harness they installed.  Once this is resolved Greenville Nissan would be happy to complete what we can on our end.  Greenville Nissan is not responsible for the wiring harness repairs; ******* needs to follow back up with ****** Collision since they received payment and installed the part that needs to be replaced. 
  
  ****** ******

  Operations Manager

  Customer response

  05/26/2022

  
  Complaint: ********
  
  I am rejecting this response because: I have once again talked to all parties involved and everyone is pointing fingers at each other. Greenville Nissan is saying that ****** is responsible and ****** is  Nissan is responsible , at this point in time I need 1 of these companies to take responsibility of the work that was don’t on my vehicle and fix the issue because  going back and forth is not getting closer to fix my vehicle 
  
  Sincerely,
  
  ******* ********

  

  Business response

  05/26/2022

  Greenville Nissan was informed that *** from ****** {Manager) is speaking with his supervisor.  This is not a finger pointing situation, what I wrote in my previous statement were facts.  I was informed today that *** has spoke with the customer and he will let her know when he hears back from his supervisor.  I hope they can find a solution.  

   

  Best Regards

  ****** ******

  Operations Manager Greenville Nissan.

• Initial Complaint

  01/04/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  The Nissan Dealership in Greenville, NC sold me a used 2011 ************* for 21,581.75. This vehicle was sold "as is" due to minor cosmetic defects (driver side mirror has plastic damage) according to the salesman. The vehicle was bought on Friday October 22nd, 2021 and then went into "limp mode" on Monday October 25th, 2021. When driving and the vehicle goes into "limp" mode, it will not drive above 10 mph. This is a safety concern as an unexpected drop in speed when driving is not safe for both the driver or other drivers on the road. In addition, since owning the vehicle, it has been in the shop longer than it has been in the driveway, due to multiple repair attempts. The vehicle constantly goes into "limp" mode despite multiple repairs in attempts to apprehend the issue. The car was sold to me, as reported on the ****** maintenance review, of having "only" minor damage and that it "passed" the maintenance, safety, and emissions inspections prior to the purchase. The issues listed above do not coincide with that claim, as they are detrimental to driver safety on the road. According to the "damage severity rating" it falls within the "moderate to severe" range (****** Glossary), greatly compromising the vehicle's operation.

  

  Business response

  01/24/2022

  Business Response /* (1000, 5, 2022/01/08) */ Contact Name and Title: ****** ****** Contact Phone: ********** Contact Email: **************************** Greenville Nissan is empathic to Ms.******** concerns and values her business. We appreciate the opportunity to serve Ms.*******s and we hope we can come to a reasonable decision concerning the repairs to her 2011 *************. Greenville Nissan has attached all the documents concerning her decisions at the time of purchase. I would like to ask Ms.*******s to contact me directly in hopes of a reasonable solution for both parties. It is my hope we can solve Ms.*******s concerns and move forward with her ******** in good running condition. I need to be clear on the Used Car Rule I have listed below for further review. The Used Car Rule, formally known as the Used Motor Vehicle Trade Regulation Rule, has been in effect since 1985. It requires car dealers to display a window sticker, known as a Buyer's Guide, on the used cars they offer for sale. The Buyers Guide discloses whether the dealer offers a warranty and, if so, its terms and conditions, including the duration of the coverage, the percentage of total repair costs the dealer will pay, and which vehicle systems the warranty covers. In states that do not permit sales of used cars "as is," or without warranties, dealers must display an alternative version of the Buyers Guide. Greenville Nissan has attached a copy of the Buyers Guide signed by Ms.*******s at the time of purchase (2011 ******** **** SOLD AS IS) Greenville Nissan also can not apply any repairs without implying a warranty unless a customer signs a good will repair between both parties with agreed upon arrangements. Implied Warranties Only The dealer doesn't make any promises to fix things that need repair when you buy the vehicle or afterward. But implied warranties under your state's laws may give you some rights to have the dealer take care of serious problems that were not apparent when you bought the vehicle. Greenville Nissan has attached a sign copy where we presented Mr.*******s a Vehicle Service Contract for her protection. The document shows where the services were declined at the time of sale. Greenville Nissan does a thorough check to make sure we do all we can to sell the best preowned vehicle we can provide. Greenville Nissan provides solutions to help with these types of situations and it is my hope I will hear from Ms.*******s to resolve this situation. Thank you ****** ****** Operations Manager Consumer Response /* (3000, 7, 2022/01/14) */ This issue has still not been resolved with Greenville Nissan. I have reached out to speak directly with the manager, and when I called at 11:23am, all managers had conveniently "just walked into a meeting" leaving me unable to speak with anyone. I left my name and number again, and received no response within the business day. Again, little to NO efforts have been made to contact me regarding how to resolve this issue. Despite the legalities issued here by the manager, it is extremely evident that Greenville Nissan knew this car needed a new engine, new exhaust, new cylinders, and new spark plugs, but chose to clear error codes from the car itself, pass it under inspection, and sell it anyway claiming it was "as is" only due to cosmetic damage to the driver's side mirror. After speaking to a few mechanics, they have agreed that there is no way this car should have passed inspection in order to be sold in the first place. Greenville Nissan is now trying to claim they had "no knowledge" of the issues the vehicle has and is doing very little to resolve this ongoing 2 month issue. Greenville Nissan has cost me thousands of dollars and is demanding more money for an issue they were aware of in the first place. Business Response /* (4000, 9, 2022/01/15) */ Greenville Nissan has reached out to Mrs.*******s and will be working with her to resolve these issues. We value Mrs.*******'s business and the opportunity to serve her needs. We hope this will resolve the issues we had to work through. Here to Serve ****** ****** Operations Manager Greenville Nissan

• Initial Complaint

  12/09/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On Nov 10, 2021 I took my 2021 Nissan Titan in for service. Service requested were oil change, tire rotation, wash and warranty work on a bad rear brake disk rotor. The rear disk brake rotor looks like a rotor off a 8 year old vehicle. There is heavy corrosion and grooving and pitting on the rotor. The truck is only 10 months old and the other three rotors look nothing like the right rear rotor. During check in the service advisor inspected the rotor and told me that during the tire rotation a mechanic would inspect the rotor. After completion of normal services **** advised me that the mechanic said he thought the rotor has some sort of metallurgical defect and Nissan warranty would replace the axle set of rotors. I noticed that the service department had driven the truck to check for noises and braking problems. Brake systems are repaired in axle sets to prevent braking issues caused by uneven braking. **** stated he would order the new rotors and call me when they are in to schedule an early appointment to place the rotors. After a few days I didn't hear from **** so I called the part department to check on the new rotors. The parts department checked with somebody and ordered the rotors. After a few days I was told the rotors were in **** and I scheduled an appointment for Nov. 30 to have the warranty work completed. I arrived at the scheduled date and time Nov 30 at 07:30 and the service attendant took my truck around back. After 3 hours I went to check on the status of the repairs. I was told that they were not going to replace the rotors because it looks like normal wear. I asked about the pitting and grooving and was told it is normal and unless I paid for the repairs they would not do anything. As I stated above I was told it was a warranty issue and one rotor should not look/wear like that. Greenville Nissan has lied to me and refused to perform warranty on my 2021 Nissan Titan with just over 10,000 miles on it. My invoice number is **********

  

  Business response

  12/28/2021

  Business Response /* (1000, 5, 2021/12/16) */ Greenville Nissan would like to express a sincere apology to Mr. ***** for his service experience. Greenville Nissan would like the opportunity to meet his expectations and complete the service he was promised. Greenville Nissan has done a thorough review concerning the issues stated by Mr. *****, we were able to determine after further inspection that both rear rotors did have normal wear patterns. Semi Metallic pads can leave uneven spots and groves on the rotors. We were able to speak with **** and he confirmed the discussion he had with Mr. *****. **** explained the rotor would be under warranty IF it was not from an outside source. We were also able to speak with our Master Tech ****** *****, he indicated upon further review, the rotor had normal grooving and some slight discoloring. Greenville Nissan understands the frustration concerning the conversation he had with our service writer, also the time he spent waiting for his repairs. It is my hope we can provide a more seamless transparent transaction for Mr. *****. Greenville Nissan will replace the rotor at no charge to him based on the conversation he had with our service writer. I hope this will help resolve any issues and we can continue to earn Mr. ***** business in the future. Sincerely ****** ****** Operations Manager, Greenville Nissan

• Initial Complaint

  09/30/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 8/10/2021 I had my car inspected for the loss of power when driving. I spoke to ******* and brought the car in that day. ******* text me about the findings and cost on 8/13. I asked him to start a car shield claim I left the booklet with ***** when he checked me in. ******* stated he would file the claim. ******* called to say that *** ****** needed to inspect the car before they could approve or deny the claim. Between 8/17 and 8/31, I text and called Nissan for an update. On 8/31 **** text that he took over, he sends an invoice I tell him about the *** ****** claim. This delays the process further and went on for weeks. I would call to get updates until 9/15 when I went in to pay the portion of the repairs I had agreed to pay. **** stated the work would begin the next day however on 9/20 **** stated the work hadn't started yet and he would call on 9/23 with an update. I called yesterday and **** stated it would be after 8/29 however I'm still waiting for my car to be fixed.

  

  Business response

  10/21/2021

  Business Response /* (1000, 5, 2021/10/11) */ Contact Name and Title: ****** ****** Contact Phone: ********** Contact Email: **************************** Greenville Nissan is aware of ****** ******* overall experience. While we have worked through these uncertain times, they're always challenges we face each day. It's unfortunate Mrs. ******* had to wait so long for her repairs on her Nissan ****, they're underlining issues that could not be avoided due to an aftermarket vehicle service contract (***). Greenville Nissan works with many aftermarket warranties (***) which are provided by different companies. Greenville Nissan has procedures and rules that must be followed by each one of these companies some more favorable than others. In this case Mrs. ******* did bring her Nissan to be repaired, our staff had to be in contact with Mrs. ******* aftermarket warranty company or (***) to receive an approval to complete her repairs. To be transparent I do not wish to name the company (***) ******* did begin the process to have Mrs. ******* Nissan **** repaired, however receiving a response from the warranty company was a difficult situation. Greenville Nissan did not sale or choose this warranty company (***) for Mrs. ******* therefore we're using a third party for all pending approvals which takes time. The reason for so many delays fall on this process. Greenville Nissan can open a ticket to begin work, however we cannot proceed with further work until the warranty company sends Greenville Nissan an approval. I can see how Mrs. ******* can be frustrated throughout this entire process, having to wait for an inspector to show up to inspect her Nissan, having to wait to see which parts the (***) will pay for, will they pay the correct amount of labor, will they pay for the fluids and shop supplies? Once all these issues are addressed and the amount is agreed upon, we can then make an educated decision on how to best address Mrs. ******'s needs. I do not believe in passing the blame to others, Greenville Nissan is responsible for our customers and most importantly Mrs. *******. Greenville Nissan faced many challenging situations concerning the warranty company who was very difficult to work with overall. I will say one last thing, if Mrs. ******* had paid out of pocket (Not using her ***) or purchased a Nissan Vehicle Service contract through Nissan I am sure this process would have gone as expected. I am available each day and I would be more than happy to meet with Mrs. ******* to help her solve any issues she may have today concerning her Nissan ****.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩