Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just purchased my second car from greenville Nissan a 2025 Nissan kicks I bought it in December around February 15 I began to have issues with the engine light coming on along with all the lights in the dash began to flash I took it to ************************** of the store salesmans came out and told me it could be the gas so I went home with it but I let them know that the engine light came on. I was my car again I filled up and I was driving On the highway and my car begin to lose speed it would not take the gas as I was driving and all the lights came on it greenville Nissan for came and picked the car up and gave me a rental car I had even a car for about a month and they came and got it on a Thursday without informing me and the following day I went and got my Nissan kicks and **** my tech told me they saw no issues with the car. when I got in my car the very next day I barely drove 80 miles in the car begin to do the same thing issues all over again when I called and let them know I also sent him a video of what my car is doing. It wouldnt even go over 30 mph. I call Greenville Nissan for several times I finally got in touch with the general manager His name was Mr. **** I dont want him that my daughter would be driving the car there because I was scared to drive because I kept decreasing the speed as I was driving and I didnt feel safe over the highway with it. When we got to Greenville Nissan for the tech in for me which his name is **** that it was no rental available for me he didnt specify why when I went outside to talk to my salesperson that sold me my car his name is *****. As I was speaking with ***** the general manager came out and told me that I was flagged for rentals because the false statement was put in on me.that I would not bring back in the rental. But I never stated that I would not return the rental I just wanted to make sure My car repaired correctly so I can get back to work at home because that is my every day car.

  

  Business Response

  Date: 04/15/2025

  To whom it may concern

  We appreciate Ms. ****** bringing her concerns to our attention, and we regret any frustration or inconvenience she has experienced. At Greenville Nissan, customer satisfaction and safety are our top priorities, and we are committed to addressing this matter thoroughly and respectfully.
  Ms. ****** purchased a 2025 Nissan Kicks from our dealership in December. In mid-February, she reported that the check engine light and other dashboard indicators had come on. Upon inspection, our technicians performed a full diagnostic, which revealed no trouble codes or mechanical issues at that time. Based on the symptoms described, we discussed the possibility of fuel-related concerns.
  When the issue recurred, we promptly arranged to have the vehicle diagnose and provided Ms. ****** with a rental vehicle while our service team performed further evaluations. After extensive testing, including road tests and multiple diagnostic scans, we were still unable to duplicate the issue, and no fault codes were present. The vehicle was deemed road-ready and safe to return.
  A text message was sent to Ms. ****** informing her that her vehicle was ready for pickup, and several follow-up phone calls were made. Unfortunately, we did not receive any response to these communications over a period of  5 days.
  Shortly after the vehicle was returned, Ms. ****** reported that the issue had occurred again and shared a video of the incident. At that point, we advised her to contact Nissan Roadside Assistance and have the vehicle towed to our service center, rather than driving it, to avoid resetting any potential diagnostic trouble codes. However, she chose to drive the vehicle to our dealership, and when it arrived, all warning lights had cleared.
  Regarding the rental vehicle, Ms. ****** was informed that due to the prior issue of her not returning our loaner, her eligibility had been flagged. We sincerely apologize for any confusion or distress this caused. We are currently reviewing the communication and handling of this matter internally.
  At present, her vehicle is back in our service department, and we are performing ongoing diagnostic scans and road testing it hourly in an effort to identify and address any issues. Should a warranty-related repair be necessary, it will be completed promptly at no cost to Ms. ************* are also actively re-evaluating her rental eligibility status and are open to reinstating access depending on the outcome of this situation.
  We remain committed to ensuring that Ms. ****** feels heard, supported, and safe in her vehicle. We welcome the opportunity to continue working with her directly toward a satisfactory resolution.
  Sincerely,

  **** ******- GM

  Customer Answer

  Date: 04/16/2025

   
  Complaint: 23203695
  
  I am rejecting this response because: I received a text telling me on April 15 to come pick my vehicle up they told me they found no issues with my vehicle I arrived around 4:30 PM and I sat down with **** **** and *******. Despite the videos and pictures that was provided to them that told me they found no issue with my brand new car. The really made me feel like a liar and a fool.  when I got in my vehicle I turned it on immediately all the Emergencies and engine lights came on in my dash. so I ran back inside to get ******* but he was gone for the ****** **** came and looked at the car and said maybe now they could come up with a proper diagnostic. But they had rereleased that hazardous car to me. after they already knew all the issues that my car was giving me as far as slowing down in the middle of me driving in any situation which is very dangerous which couldve costed me my life The messages that were in my dash was Engine losing power And speed reduction I even provided them with photos and video of my car while it was happening. But they did provided me with a rental. After I was wrongfully flag from receiving rental. I just want this situation to be handle with honesty and respect as a customer to ********************** of ******************** 
  
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 04/17/2025

  We appreciate Ms. ****** taking the time to share her concerns, and we sincerely apologize for the frustration and inconvenience she has experienced. At the time, no fault codes or symptoms were present, and based on the data available, our technicians were unable to duplicate or confirm the issues previously reported. We understand how upsetting this must have been, especially given the documentation Ms. ****** had provided.
  When Ms. ****** started her vehicle and experienced warning lights upon pickup, she immediately notified our team. **** quickly responded to assist. Based on the new symptoms that appeared at that moment, we resumed diagnostic efforts.
  We are pleased to report that we have since identified the issue with Ms. ******* vehicle, and repairs are being handled accordingly. Additionally, once the warning lights reappeared and the concern was confirmed, Ms. ****** was immediately provided with a rental vehicle to ensure her mobility and safety while her car is being repaired.
  We understand Ms. ******* concern about the safety of her vehicle and take such matters seriously. We regret any communication gaps or misunderstandings that may have made her feel unheard or disrespected this was never our intention.

• Initial Complaint

  Date:05/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The car dealership should have done to see was anything wrong before I payed them $13.000.00 diagnostics on this vehicle before I get Greenville Nissan told me they did I shouldn't have to put money in it I haven't had it but there months when I call the general manager he supposed to call me back and have not returned my call

  

  Business Response

  Date: 05/03/2024

  Ms. ***,

  Thank you for bringing this issue to my attention, I sincerely apologize for any inconvenience or frustration caused by the issues with your vehicle. I would like to schedule an appointment with our service department in order to have a ********* Service Technician to inspect and diagnose the issues you are having with your vehicle. 

  You may reach me directly at ************ or email ********************************

  Thank you

  ********************* GM.

   

• Initial Complaint

  Date:05/28/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I purchase 2014 Nissan Altima in May 2014. We was told we will have free life time oil changes as long as we own the car. When I call to schedule oil change, I was told they no longer do that. Greenville nissan lied to previous customers about getting free basic oil changes. False advertisement!!. I never recieved any information about that we will no longer recieved free basic oil changes. Since it was false advertisement and I do not recommend anyone to purchase vehicle from there. If they lie about what they promise to offer you before closing tge deal on purchasing. They will lie about how the history of the vehicle or anything else, JUST TO GET A SALE.

  Customer Answer

  Date: 05/28/2023

  Hello *****,

  I am not sure the total oil changes I recieved from Greenville Nissan. I will have to get a record from them the total oil changes. I was told when purchase, I have lifetime oil changes as long as I own that vehicle.

   

  

  Business Response

  Date: 05/29/2023

  Dear *******,
  I want to apologize for the confusion and frustration this has caused.  Greenville Nissan is thankful for your business from 2014.  Its true that each customer who purchased a New ********************** would receive oil change for life.  This program was put in place to help each customer keep their New ********************** purchase running smoothly and in good standings.  Greenville Nissan stood by each customer who honored the agreement at the time of purchase. 
  Customers who purchased a New Nissan who received oil change for life also agreed to do their required maintenance as scheduled by Nissan.  Customer agreed to rotate their tires and completed all recommended services at Greenville Nissan.  Greenville Nissan has the right to refuse anyone who breached this agreement. Based on the recommendations that have been given and the amount of work that was turned down, Greenville Nissan decided to end the agreement.
  I have attached your records for your review.  Greenville Nissan does appreciate the opportunity to serve your needs, based upon further information we had no other choice but to end the program. 
  Greenville Nissan wants to be transparent about the Oil Change for Life.  We honored every customer for many years even if the customer did not honor their end of the agreement.  If you have any questions, you are free to contact me.
  
  Sincerely
  *************************, Director of Operations

  Greenville Nissan

   

• Initial Complaint

  Date:02/09/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  let me start by saying the sells have been pretty good.but the service however. This is my second vehicle i have got from them. Went in for routine service (oil change, tire rotation, check the fluids supposedly, they did not take the time to wash are vacuum my truck out. they wanted 120 bucks for an alignment which has been a problem since I purchased it and they told me it was tire pressure. But still not fixed, did not get alignment and called **** ***** in kinston and they would do an alignment for 60 bucks...also let it be noted they wanted 120 bucks to change air filter and cabin filter which i declined, went and purchased myself and took me 5 min to install them both. That is 100 labor for 5 min of work, i mean really.no washer fluid at all put in my truck, makes me think they did not check any of the fluids which was on the checklist i have. Let it be noted i am still under WARRANTY!!. very poor service if u ask me..seems they are trying to get their money plus some for them 10 free oil changes i have. Would not recommend...highly not recommend!!!

  

  Business Response

  Date: 02/17/2023

  Greenville Nissan has read Mr. ****’s concerns.  I would like to thank Mr. ***l’s for his business and his complement to our sales department.  Greenville Nissan wants to resolve any concerns our customers experience. 
  
  Greenville Nissan door rate $150.00 per hour
  Oil Changes vary depending on the vehicle, engine size. 
  Air Filter and Cabin Air Filter for all Certified Per Owned vehicles are Nissan Parts
  
  While comparing prices from one store to another is understandable, Greenville Nissan is transparent on each of part we sell.  There are times we're able to use aftermarket parts or filters for less money, however while a Nissan is under warranty, we are required to use Certified Nissan Parts.  Greenville Nissan also uses the same door rates for front end alignments.  This is based on the time required for the alignment using the allotted time given by our warranty company.  Some dealerships use Chilton’s time, while others use similar guidelines.  Greenville Nissan also provides a quick wash service for each of our customers.  This is not a full-service wash, we do provide all our customers the ability to upgrade their carwashes with three packages: Good Wash, Better Wash & The Works. Greenville Nissan offers these services to any of our customers at the time of arrival.  I would be more than happy to assist Mr. ****’s on his next visit to make sure we meet his expectations regarding detail.

  Greenville Nissan Service Writers. 

  I feel that our staff does a very good job with meeting customers’ expectations, however we are people too and yes, we do fail.  Concerning tire pressure and the alignment of Mr. ***l’s vehicle.  Yes, it is true that a tire that is low could cause a vehicle to veer off and feel out of alignment.  Greenville Nissan would check the tire pressure to make sure the correct amount of air is placed in each tire.  This doesn’t mean it will correct a vehicle that’s out of alignment.  Greenville Nissan would speak to Mr. ***l’s to ask if he wants to proceed with us doing the alignment.  This would be a decision made by the customer. Based on the comments from Mr. ***l’s he was able to find another dealership to complete his alignment for less money which is his right,  

  I understand that Mr. ***l’s was able to purchase the Air Filter and Cabin Air Filter for less money and install these parts.  This is a very smart decision on his part; however, Greenville Nissan is a business with employees that do get paid to do their job.  I'm sure Mr. ***l’s understands we're a New Car Dealership with CPO parts, we have higher standards than a quick lube business.  I would like to apologies to Mr. ****’s for our failure to review his fluids, we should have capped off all fluids that needed to be addressed during his visit.  It's my hopes that Mr. ****’s and I can have a good conversation to make sure his next visit is completed to his satisfaction.  I look forward to meeting with you. 

  
  ****** ******
  Director of Operations
  Greenville Nissan

  
  

  Customer Answer

  Date: 02/20/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Just want what was checked off on the sheet that was given to me after the service was done.And there was no quick wash at all...Maybe next time will be a better experience. I look forward to continuing by service and new vehicle needs with Greenville Nissan. Thanks for Responding.

  
  Sincerely,
  
  ***** *****