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Business Profile

Vacation Rentals

Midgett Realty

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vacation Rentals.

Complaints

This profile includes complaints for Midgett Realty's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Midgett Realty has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Midgett Realty

      PO Box 250 Hatteras, NC 27943-0250

    • Midgett Realty

      9022 Caratoke Hwy Harbinger, NC 27941-9765

    • Midgett Realty

      320 South St Elizabeth City, NC 27909-3248

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:06/22/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      1. I made a paid reservation for June 4-18, 2022 with Midgett Realty and notified them the morning of June 11 that we'd vacate the property next morning, returning home for health reasons. Midgett confirmed in writing and verbally that best efforts would be made immediately to re-rent the property and provide refund. Midgett's website also states their policy to re-rent and refund. 2. We vacated the property at 9 AM on June 12, following thorough cleaning of the property. 3. During following days in numerous messages, I told ******* that their website was NOT permitting reservation requests for the property for the week we vacated. Finally, Midgett described a "website IT error." On June 14 the property finally became available. 4. Due to Midgett's error, the website permitted reservation requests only for a portion of June 14 for a reservation period limited to June 15-18 given a 3 day minimum stay. In other words, despite the fact that I notified Midgett on the morning of June 11 and they were obligated to have the property listed shortly thereafter, Midgett made the property available only for a few hours on June 14. 5. W/ very high demand and very low supply of properties during high season, the likelihood of re-renting the property was virtually certain if Midgett had promptly listed the property. Given their severe handicapping, however, it was not. 6. The outcome of a 6 day refund is appropriate due to Midgett's failure. I've asserted a modest claim for a minimum of 3 days refund because I shouldn't be bearing the expense of 6 days while Midgett failed, day after day, despite my appeals, to make the property available. This is ill-gotten gain by Midgett and failure to redress at least partially their sole failure is blatantly unethical. 7. If Midgett disputes these facts, I can provide the message exchanges between me and them that validate the truth of each statement. 8. I've appealed civilly to Midgett with this claim. They don't reply.

      Business Response

      Date: 07/08/2022

      Consumer Response /* (2000, 8, 2022/07/08) */ Complaint ID#: XXXXXXXX Business Name: ******* Realty You recently requested our help concerning a problem with the company named above. The company has not responded to *** to date. We encourage you to use our ONLINE COMPLAINT system to keep up with the progress of this complaint. The URL (website address)below will take you directly to this complaint on our website: To go directly to your complaint click on the following website link: http://norfolk.app.bbb.org/complaint/view/XXXXXXXX/c/w2nz9x. Please inform your *** whether or not you've heard from the company. If our office is not in receipt of your written response within 10 days of the date of this letter your file will be closed. Have you heard from the company? __XYes __No Are you satisfied with the company's efforts to resolve this matter? Yes No YES If not, please explain. Comments: ________________________________________________________________Company provided a partial refund.____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Are you satisfied with the way *** has handled your complaint? _X_Yes __No Comments:___________Thank you for your assistance________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ The text of your response may be publicly posted on *** website **** reserves the right to not post in accordance with *** policy). Please do not include any personally identifiable information in describing the nature of your complaint. By submitting your complaints, you are representing that it is a truthful account of your experience with the business. *** may edit your complaint to protect privacy rights and to remove inappropriate language. Sincerely, ***** ****** Norfolk, VA XXXXX Phone (XXX) XXX-XXXX Fax (XXX) XXX-XXXX www.BBB.org/Norfolk

    Midgett Realty is NOT a BBB Accredited Business.

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