ComplaintsforReal Estate Management Inc

• Initial Complaint

  11/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My family and I signed a residential lease for a "move in ready" house on 07/28/22, with the property manger, ******* ******, giving us (10) days to inspect the house ourselves to find any/all problems with the house before she initially inspects the house. It is now 11/11/22, and we have complained numerous times regarding a flickering light module inside the refrigerator that needs replacing, ice maker that does not make ice, an electric range LED console(Oven Display) is not working. A week after moving in we have been suffering from sneezing, wheezing, red eyes, skin irritation and coughing. We found that the laundry room wall/baseboard was warped and wet with a moldy smell. ******* ****** had the wall replaced but mold has been exposed inside that wall and beyond because we still suffer from aforementioned symptoms. The bathroom toilet bowls and jetted tub have black/brownish flakes/residue, despite regular cleaning. This is constant. I have a pulmonary conditon and feeling the effects because of exposure to mold. We have expressed our desire to be let out of our lease which have been ignored by ******* ****** and Real Estate Property Management Inc. Attached is the medical document that lists Enviornmental Allergies.

  Business response

  11/14/2022

  The tenant did in fact sign a lease and completed a move in inspection.  The move in inspection is to document a property and to request repairs be made on non-working items.  A flickering light bulb is not an item that requires repair.  The refrigerator works as it is intended.  Out of all the numerous repairs reported, the ice maker is not one of them. The oven also functions as intended.  The tenant claims the clock does not work correctly.  The landlord declined to repair.  This tenant has submitted 17 work orders since 7/31, including one where the power was out due to a tropical storm.  The tenant is also correct when he says there was a leak in the wall of the laundry room.  We had a licensed plumber repair the leak and then a licensed mold specialist remove the sheet rock, mediate the mold, replace and finish the sheet rock.  We sent a plumber regarding the so-called flakes and there is not a problem.  There is no mold present.  Prior to us doing the mold remediation we gave the tenant the opportunity to move and terminate the lease.  They did not move and when asked when they would be out, they responded they couldn't find anything.  Then when the repairs were completed asked to move into another one of our properties.  We denied that request as the repairs had been completed. The tenant hired an attorney, and we received a letter on 11/5 giving us 15 days to respond.  Our attorney is working with theirs to draft a lease termination so they may move.  The landlord's fear is the tenant will decide not to move again and we are just as anxious for him to leave as he is.  If you look at the medical records provided there is no mention of Environmental Allergies.  Even so this tenant moved from out west to the east coast, there will be an adjustment period to the different pollen, grass and weeds in this area.  In addition, the inhaler that is listed was started 3 years ago, well before occupying this property. We have come to the conclusion this tenant will never be satisfied and feel it is in everyone's best interest to release the tenant.

  Customer response

  11/14/2022

  
  Complaint: ********
  
  I am rejecting this response because:
  There was no inspection forms for us to complete, sign and date.
  Sincerely,
  **** ******
  

  Business response

  11/15/2022

  I am attaching the signed inspection form.  My original response goes into detail of how the tenant will be released from the lease, which was his original resolution.  I am not sure why there is any more to comment/respond to.

• Initial Complaint

  07/05/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We rented a property from remi as a last minute resort and thought everything was OK. When it came time for our lease to end, we were given a 28 day notice to vacate because the owners were "looking at other options for the property" the home was listed for rent within a week of us receiving the notice for a higher amount than we were currently paying. Ok fine. My fiance and I spent literally all week and last ditch effort cleaning EVERYTHING in that house only to get 80 bucks of our deposit back bc of 1 broken door and "uncleaned" appliances. Yes the stove may have been dirty but the fridge I personally cleaned and the shelves that were broken was reported after we moved in but they had "no record" of it. The "before and after" pics of the broken shelves were not even of the same shelf in the fridge. For 1 mobile home door and cleaning a stove and 2 fridge shelves they claim they had to replace costed us basically 800 dollars. Ok fine. Our stupidity led us to rent yet another home from them with a completely rotted out laundry room floor that I took pic and video of before we moved in with a literal hole to the ground and mold inside the cabinets. Going on 3 months and only sent 2 guys out that both of which said the job was too big for them to manage. That's the last we've heard about a repair. I notified BEFORE we moved in that it needed to be repaired asap! We spoke with our neighbor who has been next door for years and said the tenant before the last tenant was the one that broke a washer line and flooded the laundry room and called him for help so this has been an obvious issue before us and before the tenants before us and has YET to be addressed. Sloppy paint work, half way patched holes in the walls, carpet tack strips showing, GREEN mold in kitchen cabinets (mildew is black, mold is green) water marks/damage in kitchen ceiling, hood vent covered in grease but they have no problem putting their hand out for the 1000 a month in rent. Never again.

  Business response

  07/21/2022

  We provided a 30 day notice as required by the lease.  We emailed, mailed and sent the notice certified mail.  Just as tenants are able to terminate a lease so are landlords.  As he mentioned in the complaint not "everything" was cleaned.  The stove (nearly 1/3 of the cost) was filthy, windows, bathrooms were all dirty.  We asked if they wanted to return to correct the cleaning and the yard and they texted they were too tired and to send a cleaner.  The refrigerator shelves and bars were broken during his tenancy.  In addition to the clips being broken he also drilled screws into the refrigerator to hold the bars in place.  We have several maintenance requests but nothing about the refrigerator.  All residents are encouraged to submit maintenance requests through their online portal so they have a record.

  They then rented another property from us.  When they moved in they reported their was a soft spot in the laundry room.  He then removed the flooring and said there was a hole and sent pictures.  We did send 2 contractors who both said it was too big of a job.    The landlord decided he would like to take a look at the floor before repairs.  The landlord then asked us to get more estimates for repair.  The tenant denied access to at least 3 contractors and then he asked to be released from his lease.  The landlord agreed that would be best and give us the opportunity to make the repair. We sent notifications to both tenants on 4/12/22 that a move in inspection needed to be done.  Neither responded. The tenant has not paid rent for July and remains in the property with his 2 unauthorized dogs.  The landlord painted and patched the walls to the landlords satisfaction.  The carpet is less than 2 years old and we are unaware of any tack strips showing.    The tenant viewed property prior to signing a lease, the floor was mentioned but none of the other items he has listed in the complaint were brought to our attention.  We have no knowledge of the leak in the laundry room.   We aren't saying it didn't happen just not since we have managed the property beginning 9/2020. We really can't respond to the cabinets as they did not complete the move in inspection and did not report the discoloration.  As the complainant so eloquently expressed "never again".

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