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Business Profile

Hotels

Baymont by Wyndham Henderson

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/19/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I booked and paid for lodging for two nights - August 2 and August 3, 2024 to attend my Family Reunion in Henderson, **. On Saturday night, there was an awful rain storm in which the hotel lost power. I had to walk up three stairs, retrieve my belongings by my phone flashlight, and drive back home in the middle of the night in the storm. This walk up three flights was made more difficult as I am recovering from a left knee replacement!I was told that I would be refunded for Saturday night's payment. However, I was only refunded the $100.00 deposit that was required at check-in for any hotel damages which might I incur. I had been relentless in my attempt to resolve this issue. It appears that the hotel is blaming Agoda, the booking company. I reserved this room on-line on the Baymont by Wyndham website. There is no reason why I would not be refunded for a service that was not delivered. It is not about the amount at this point in the dispute, it is about the principle. The hotel has NO reason to keep my money when I was displaced.

    Business Response

    Date: 09/02/2024

    The guest was refunded for one night stay when we lost the power. The refund amount was $109.25. Contacted the guest and the guest was happy with the refund.

Baymont by Wyndham Henderson is NOT a BBB Accredited Business.

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