Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 2022 Hyundai ************** has been in the shop for 67 days and counting. Transmission Recall: Early 2024 - 1 day Transmission Replacement: 4/24/24-6/7/24. Took extra time because the 1st transmission replacement did not work. I was given a loaner car for this time.Air Conditioning Repair: 3/13/25-3/14/225 and 3/17/25-present.The first time I took it in I was told there must be a small leak and they refilled the refrigerant. It worked for 1 afternoon. It is not back, they replaced the Evaporator Assembly and said that now the *********** does not work, and it may be something they did while replacing the Evaporator. I have not been offered a loaner vehicle. Multiple times I've been told I will receive an update on a certain day and have not. I have emailed Managers/Owner requesting a Buy Back and gotten nowhere.

  Business Response

  Date: 04/09/2025

  Mr ****** has been taken care of --- Hunter Hyundai has purchased this vehicle from him...

   

  Thank you

• Initial Complaint

  Date:01/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased tires that are defective (that wording is from the management) but they will not authorize a repair thru the insurance they provide without keeping my vehicle for an open-ended number of days to drive it around. I've already provided proof of my issue to them but they will not consider it.

  Business Response

  Date: 01/29/2025

  Hello, I'm so sorry for the delays in getting your tires replaced. I have reached out to my Fixed Operators Director, Jesse S**** and he will reach out to you shortly.

  Thanks

  Customer Answer

  Date: 01/30/2025

   
  I am rejecting this response because:
  No one has called

  Business Response

  Date: 02/04/2025

  We have communicated with Mr ****** several times over the past week.

  The issue Mr ****** is referring to is a fluctuation in air pressure readings while driving, etc --- which is a very normal occurrence when there are ambient temperature fluctuations. There is no need to replace the tires, they are not defective. Mr ****** asked for advice, which was provided.

  The "tires sound defective" statement he is referring to was from a Finance Dept employee that he is acquainted with, not from a Technician, or any individual in the Service Department.

   

   

• Initial Complaint

  Date:11/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had filed a complaint with ************************ 6 months ago or so and after months received a reply that they could not help me with a new car purchase. Then NC had a hurricane and I had appendectomy and now the time has run over just a year that I purchased the vehicle. I tried to deal with Subaru USA and Hunter ********** for the first 6 months, then tried the *** and now I feel I was misled and ignored by all. It was not the purchase of the car, but rather what they advertised in an additional package, that I paid for, was not delivered or come to find out, not even deliverable. Yet they have brochures and salesman helped me detail each package to see what I wanted/needed. So I paid for an upgrade package that was advertised in brochure. Car was delivered with main part of package not there....and car cannot be modified. Wanted them to take off the package price since I would not have ordered, dealership refused claiming the problem is manufactures problem and manufacture says its a dealership problem. Both agree if it is a problem. But neither would claim who falsely advertised the package that lead me to purchase.

  Business Response

  Date: 11/19/2024

  Hello, the short response is that Subaru advertised a CD player but the vehicle was not built with it so that is an issue that Subaru would need to resolve being they build the cars. That being said  this is from a year ago and at that time we had tried working on a solution for the customer but they did not accept any of them.

  I will reach back out to Subaru again on the customer's behalf and see if ********************** is willing to offer anything at this time.

   

• Initial Complaint

  Date:10/09/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint that occurred during the natural disaster ****** in ********************** on 9/25/24. I ****** ******* purchased a 2020 Hyundai Elantra from Hunter Hyundai in 2019. Placed in shop for a warranty related problem. Vehicle was in the care of Hunter Hyundai when ****** happened. Went to dealership in ******** after receiving email that my car was damaged due to flooding. Asked to speak with manager to find out information. A sales associate insisted that he could answer questions about the loss and damage of vehicle and my personal belongings in the vehicle including a cell phone and a brand new laptop( both of which were brand new) still in box. The associate when asked about flood insurance or what was going to be done about vehicle replacement as well as personal belongings. The associate replied we dont have insurance to cover the damages done to my vehicle that Im still making payments on! I inquired about personal belongings in which I purchased. He repeated that business wasnt responsible. No apology, or kindness whatsoever. Mind you after loss of everything home, family. The man then put his finger in my face, and told me to F***k off. I felt assaulted and confused. No answers. Never have I been treated this way by anyone professional who I trusted for maintenance especially a dealership. The owner was on site whom I believe to be ***** Hunter. I approached asking if I may please have a moment of his time, thinking maybe I could feel at ease about my vehicle situation! The owners response was Ill have an associate with you shortly. He stuck his chest out and proceeded to act like I had bothered him. Im sincerely in a pickle with this situation. I can only imagine what others are going through. Im terrified at this point! Just want answers and some sort of certainty on car as well as personal belongings.

  Business Response

  Date: 10/17/2024

  
  Re: Response to Complaint ID ********
  Dear Ms. Overton and the Better Business Bureau,
  Thank you for bringing this matter to our attention. At Hunter Auto Group, we deeply value our customers and strive to offer the highest standards of service.
  Regarding the issue raised by Ms. Andrea Overton concerning the events during the natural disaster ****** on September 25, 2024.
  We understand that the 2020 Hyundai Elantra owned by Ms. Overton was at our facility for service during the time of the flood. We sincerely apologize for the distress and inconvenience caused by the damage to your vehicle and personal belongings. It is truly unfortunate that your vehicle and personal items were impacted by the unexpected and unprecedented Hurricane flooding. Hunter Auto Group's insurance will not cover such natural disasters so unfortunately, Ms. ******* will need to file a claim under her personal insurance policy to address the losses sustained. Also, we will most definitely investigate any unprofessional behavior exhibited by our staff and take immediate corrective actions. 

  If I can be of further assistance please let me know.

  Customer Answer

  Date: 10/21/2024

   
  I am rejecting this response because: The business has done nothing to make this situation any easier. I cannot afford a down payment in order to obtain another vehicle. I cannot get to work or school, without transportation. The dealership is taking no responsibility for what has happened on their property. 
  
  

  Business Response

  Date: 10/21/2024

  We have been in contact with the customer and are working on a resolution. 
  
  

  Customer Answer

  Date: 10/23/2024

   
  I am rejecting this response because: Hunter Hyundai has made no attempt to reach out or contact me by phone nor email. In fact I called three times yesterday was placed on hold, operator sent messages, no response whatsoever. I called fourth time and spoke with ***** Hunter himself no speak of resolution, he was taking notes on situation. No apologies for anything. Then tried to sale me a car!! After everything that happened with my car!! No talk of the angry employee assault. I dont understand how the business owner can be so uncaring and callous during this situation. 
  
  

• Initial Complaint

  Date:05/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a used car on 3/22/2024 from Hunter Hyundai. I paid cash for the vehicle so no fiance company is involved. I have not received the title to the 2013 Lexus RX 350 and it has been over 60 days since I purchased it. I cannot drive the vehicle because I cannot get a tag for it. I have contacted NC DMV and SC DMV. NC DMV informed me that the title was not in my name or the dealerships name that I purchased it from. I can only assume it must be in the previous owners name. I have contacted the dealership multiple times concerning this issue. Management will NOT return my calls. The only contact is with salesperson.

  Business Response

  Date: 05/24/2024

  The customer purchased this 2013 Lexus with vin#***************** from us on 3/22/2024. We informed her on multiple occasions that we need a receipt showing she paid her ** property tax bill in order to process her tag and title. After several failed attempts to obtain this we sent her a letter via the **** stating that we will be unable to process her registration and have sent the tile to the ** DMV in order to do a title only transaction.
  Also, a dealership will never have the title in their name.Used inventory is reassigned from the previous owner to the customer who buys the vehicle.
  
  We called **DMV today and spoke to ****** at the ***************** to inquire about this being processed and what the status is of it as of today. She did track it with our ***** tracking number and located it at the 3rd party processing center to be done. She said it was in queue to be processed in the order it was received. She told me to call back Wednesday because they wouldn't have an update until then.
  We will update the customer on Wednesday once we have spoken to the ** DMV.
  
  If you have any further questions please do not hesitate to contact me directly.
  
  *******************************
  General Manager
  Hunter ********** Direct line ************

  Customer Answer

  Date: 05/24/2024

   
  I am rejecting this response because:
  The statements are NOT true and factual. I called the dealership on 4/18/2024 to inquire where my title and tag were. I was told they would put a tracer on it. I was then called by ************************* who left a message that I needed to pay the property taxes and send them a copy to get my tag and title. I returned his call and got voice mail. I called my salesman ********************* and told him that I would transfer my existing tag so just process my title. He said he would pass information to *****. I have not received any calls or **** mail from this dealership other than from the salesman. I called and requested to speak to a manager about my title and was told they were not available. I left a message to have them call me "today". No one ever called. I have been to SC DMV 3 times to be told they cannot transfer my tag because the title is not in my name. I have only been able to contact the salesman as no one else would return calls. I have received a call today from ***** at Hunter Hyundai and I assume that is because the Inspector from DMV made a visit and they received this complaint from the BBB. This is the only time I have gotten a response from anybody, other than salesman at this dealership, to help resolve the title issue.

  Business Response

  Date: 05/30/2024

  Please see the attached document signed by the customer showing they were informed at the time of vehicle delivery that SC taxes are due prior to us sending tag / title paperwork.

  Our goal is to take care of our customers and we have sent a loaner vehicle to the customer so they will have transportation until they can get the tag completed. I am truly sorry that there was a misunderstanding but we are trying our best to help make the rest of this process as smooth as possible.

  Thank you 

  *******************************

  GM Hunter Auto Group

  Customer Answer

  Date: 05/31/2024

   
  I am rejecting this response because: The tag is not the issue with the dealership. I am still waiting on the ***** so that I can get a tag. The paper I signed says I will be responsible for the tag which I cannot get without a ***** in my name.

  Yes, they have delivered me a rental car that is good for 7 more days but I have yet to receive the title so I am not able to apply for my SC tag. The title was sent to SC DMV on May 13th which was 7 weeks after I purchased the vehicle. I will not be satisfied until I receive the title in my name so I can apply for my SC tag and drive my car again.

  
  

  Business Response

  Date: 06/02/2024

  I am truly sorry you have not received the title yet. We have contacted the ** DMV and tried to speed up the process but the have been uncooperative so far. We will continue to continue to try and get the title proceed and to you as quickly as possible.

   

  Customer Answer

  Date: 06/03/2024

   
  I am rejecting this response because: I do not wish to close this complaint until I receive the title and see that everything is good so I can apply for my SC tag. The loaner/rental vehicle you provided is only good for 2 weeks and that ends this Saturday, June 8th, I am unsure what happens about a loaner vehicle if I have not received the title before that date.
  
  

• Initial Complaint

  Date:02/28/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 12th 2023. I took my Volvo to Hunter **************** to see if the alternator was bad, which was under warranty. I was told that I would have to pay $234. for them to check it, and if it was bad, I would not have to pay the $234. I was told that the alternator could not be checked because the battery cables needed replacing at a ridiculous price of $1189. Did ****, the service technician, not realize that you can clean off the battery cable connections. very easily. (I learned this over 50 years ago.) Either he did not know he could do this (incompetent) or he was trying to take it advantage. I want to know which it is: is he incompetent or taking advantage? (Those are the only 2 choices.) I should never have been charged the $234 because he could not wipe off the battery cable connections to check the alternator. There were other items that **** said were wrong with the vehicle, but were not, which I found out after taking the vehicle to an honest mechanic.

  Business Response

  Date: 02/29/2024

  *************** was provided a comprehensive inspection video showing every items that was recommended (this video can be provided to you if needed) Every item listed for *************** was legitimate -- inoperative bulbs front and rear, broken mount, and corrosion on cables above and below engine compartment area. For *************** to label this multi-year Volvo Certified Technician as incompetent, or trying to take advantage of folks is simply incomprehensible! We are willing to provide full reimbursement to *************** for customer satisfaction purposes, but are having second thoughts now. 

  Customer Answer

  Date: 03/25/2024

   
  I am rejecting this response because:
  

  This is a request to reopen complaint ******** concerning  Hunter Subaru, Hyundai, Volvo.

  I spoke  to a Hunter Volvo representative on February 29th 2024 who told me that he would send me a check for $234 but he would not admit that his mechanic was incompetent. (Obviously, the other option is the answer.) 

  I have not received my check, so I would like to reopen this complaint.

  Attached is the original estimate from Hunter Volvo, and also a receipt for the work done on the Volvo by another mechanic. Needless to say, the vehicle did not need new battery cables, (the contacts just needed to be cleaned), or motor mount, among other items on the estimate.

  
  

  Business Response

  Date: 03/25/2024

  *************** was issued a full refund on her credit card on March 6th, 2024, in the amount of $234.83

  Credit card transaction/approval number 031563

  Customer Answer

  Date: 03/26/2024

   
  I am rejecting this response because:
  I received the refund, (I apologize for not noticing), but did not get an answer regarding the items on the estimate that were not needed. Every item listed WAS NOT LEGITIMATE: 1.)Replace battery cables for $1189 when the corrosion at the connections could be cleaned, which was done and a few months later I have had no further problem; battery cables DID NOT NEED TO BE REPLACED. 2.)Left side motor mount is not faulty and does not cause heavy vibration, as listed on the estimate. 3.)Inoperative ********** work when the headlights are turned on. So I quote from the business response: "to label this multi-year Volvo Certified Technician as incompetent, or trying to take advantage of folks is simply incomprehensible". When I spoke to the Hunter representative on Feb 29, he stated that he could not believe that his Volvo Certified Technician is incompetent, (so it must be the other option, taking advantage). I do not need another response from Hunter ***************** I don't need any more lip-service.

• Initial Complaint

  Date:12/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a vehicle from the dealership, they failed to send in the required paperwork for me to register my vehicle. I've had the vehicle for more that two months with expired registration so I cannot drive the vehicle.

  Business Response

  Date: 12/13/2023

  We have reached out to the customer to let him know his state has received the appropriate paperwork.

• Initial Complaint

  Date:10/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a used 2023 Genesis *** Sports Prestige AWD from Hunter Hyundai located in ********, ** on Saturday, September 30, 2023. I paid ********* for this vehicle which the dealership Sales Manager ***** Hunter alongside a mechanic there committed to providing me with a perfectly functioning car with no mechanical issues, electronic issues, or damage of any kind to report. After a 5 1/2 hour car ride to this dealership, the car was inspected by myself, my wife, and my best friend. It was through my best friend's findings that he noticed the rotors of the vehicle on the driver's front and rear had large indentations/edges on the outer part of the brake rotors once you touched it as well as visible rust built on them. The passenger side rotors did not display those imperfections. ***** Hunter was notified of this concern and he said it was natural to see that on a car that's been sitting for a while and the rust will fall off and even out those rotors once you drive for a while. After a test drive, I noticed that at low speeds around ***** vibrations/pulsations can be felt through both the steering wheel and the pedals. Notified the Sales Manager of those findings and after he test-drove himself he reiterated that it was just rust that would fall off in time and introduced us to a mechanic to help him try to reinforce his story thus closing the deal. ***** Hunter became visibly irritated with me for not wanting to sign off on a car I felt was not safe for travel and when asked if $1,000 could be taken off the car since more than likely it would need new rotors and wiper blades he refused basically stating take the offer or leave. I had a multi-point inspection completed by a local Hyundai dealership where I reside and they confirmed not only do all the rotors need replacement but the brake pads would need to as well, the cabin air filter needs to be changed, and the wiper blades totaling over $1,500. This dealer also did not honor a price drop on this vehicle.

  Business Response

  Date: 10/06/2023

  We had our Master Hyundai technician drive the vehicle and found it to be safe and in good working order. As stated by the customer, he had an inspection period prior to purchase and decided to move forward. The vehicle ************ purchased does not have a ****** warranty, as attest by the signed "as-Is" warranty guide, but does have the remainder of the Genesis ******* warranty as it only has 19k miles. I would recommend he take it to a Genesis ****** to see if the rotors have a ******* defect. Please let me know if I can be of further assistance.

   

  Customer Answer

  Date: 10/07/2023

   
  I am rejecting this response because:
  The dealership's Master Technician never drove the car it was the Sales Manager himself ***** Hunter. When he returned from his short drive he stated " I did not feel what you were feeling" and went back to his intial statement of "it must be from rust and not to worry because that will fall off while driving this evening out the rotors". Furthermore, as it has already been established through my opening complaint (please refer back to the original BBB complaint message) I have already taken the vehicle to a Hyundai dealership and their technicians have stated that not only are all rotors warped, but the wiper blades are streaking (needs to be replaced) and the cabin air filter is extremely dirty (needs to be replaced). 

  Business Response

  Date: 10/10/2023

  Hello, you will need to take the vehicle to a Genesis ********** not Hyundai. Also, wipers are normal maintenance items but I will be willing to reimburse you for new wipers if you send me the recommendation and invoice. 

  Thanks

  Customer Answer

  Date: 10/12/2023

   
  I am rejecting this response because:

  The vehicle has already been serviced by a Genesis ********** (**************************). This **********/ service area is located inside of the ****** Hyundai in **********, ** and if researched or googled that is correct. My apologies if that part was confusing. Tomorrow Oct. 13, 2023, I return to the ************************** located inside ********** Hyundai ********** for my follow-up appointment scheduled and recommended by their Master Mechanic to have the findings from the first appointment repaired. Those repairs which will be seen in the invoice I'll receive tomorrow are not limited to wiper blades. You may refer back to our previous messages for the list of this **********'s findings (defects to the vehicle).

  Thanks

  
  

• Initial Complaint

  Date:06/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car in 2021 with full warranty on it so I dont have to pay out of pocket for anything. In January, my motor blew on me so I called my warranty place and they came and inspected my car and saw it was an after market air filter on my car so they denied my claim to help fix my car. I told them I bought my car exactly how it is I didnt do that so they dealership sold me the car that way and now is trying to make it my responsibility to get my car fixed when they are the ones that sold me the car that way. Its not fair to me that knowing if the car had that part on it I wasnt supposed to get sold a warranty in the first place and now they have me in this situation with the warranty place and having to pay thousands of dollars out of pocket to fix my engine. I have also been paying my warranty for 2 years and they still deny my claim and the car is just sitting and knocking my credit down tremendously so I need help ASAP I need my engine fixed it shouldnt be my responsibility when they sold me the car that way it should be there responsibility.

  Business Response

  Date: 06/15/2023

  Hello, I am sorry the customer is having issues with his vehicle. It appears the reason his warranty claim was denied is due to him adding aftermarket items to the engine. As part of our service reconditioning process we will remove any aftermarket items and put the vehicle back to factory specs. So in other words we do not sell cars with aftermarket engine items installed. 

   

  If you have any other questions or comments please do not hesitate to reach out to me.

   

  *******************************

• Initial Complaint

  Date:05/15/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I dropped my vehicle off at Hunter Subaru / ********* center on 01/20/2022 for some body work. I did not receive my vehicle back until 10/01/2022. During this entire 8 month Hunter would not loan me a vehicle. I was forced to commute *********** throughout this long period of time. The day after I picked the car up I had to relocate to ***********, **. After relocating to *******, I noticed my windshield washer fluid was not pumping. When I went to refill the fluid the fluid leaks from either the pump or the fluid reservoir which is shown that it was supposed to be replaced. I then found that there was a bit of rattling coming from my engine. Come to find out after pulling the engine they never reinstalled my battery tray. It was not properly secured. Due to them having to pull the engine it shows on the invoice that they had to disconnect and bleed the brakes. On 05/05/2023 my brake light came on, and I immediately contacted Hannania Subaru in *********** for a appointment. I had scheduled my appointment for 05/08/2022. I them process of driving to Hannania for my appointment my brakes completely failed on me on a high traffic road. Luckily no crashes occurred. ******** wrote my up a estimate and deemed everything as negligence by Hunter Subaru. They said the windshield washer pumps had oxidized due to sitting for so long and not being used while my car was being repaired. Clearly hunter didn't test them. They said the lack of a battery tray is dangerous and could lead to loss of power or other failures of the vehicle. They found that Hunter failed to tighten the brake line which is what caused me to loose my brakes and is costing me even more due to the master cylinder loosing all of its brake fluid. Hannania recommended me to take legal action since my brakes failing is a major hazard and could have killed me at worst. I would like Hunter to cover all charges to make my vehicle safe.

  Business Response

  Date: 05/17/2023

  Hello, I have spoken to **************** and we have come to an agreement for us to pay for certain repairs as a goodwill gesture for our customer. Please let me know if you have any further questions.

  ******************************* - GM

  *****************************************************************

  ************