ComplaintsforCabinet Door World

• Initial Complaint

  04/28/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  Product was good, and originally invoiced at ****** in March 2022,Order #****** On April 25 I saw that I had been charged $2814.32 by *** Manufacturing LLC, which has the same proprietor, ***************************. I called Cabinet door world, and they have now blocked me in chat, and are no longer taking my phone calls.In addition, I had to pay postage due on my order which was free shipping.The *** Charge is pending, and I have cancelled the card it was on. I want the postage overage refunded.

• Initial Complaint

  01/27/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On June 2, 2021 I ordered two doors for a total of $197.93. After almost eight months, Ive yet to receive the doors and nobody will respond to my inquiries. They are great at promoting themselves and blasting you with sales emails, but they are clueless when it comes to customer service and fulfilling orders.

  Business response

  02/16/2022

  Which order are you referring to? 

  We have several that are your orders. 

   

  92313 shipped 9405 **** **** **** **** 14
  90562 shipped  1ZY0A4470397909330

  77767 shipped 7713 **** 6430

  62814 shipped 776006724785

   

  Customer response

  02/17/2022

   
  Complaint: 16678645
  
  I am rejecting this response because: it wasn't a response. It was a question about order numbers. The order is ***** which I finally received on 2/3/22. However, the color was wrong and the doors were not dry before being packed. As such the styrofoam protection stuck the face of one of the doors, dried during shipping, and left marks all over the finish of the door. I now have to send the doors back to be refinished.
  
  Sincerely,
  
  *****************************

  Business response

  02/18/2022

  Have you sent us emails showing us that there was some damages? 

• Initial Complaint

  10/28/2021

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Order ***** was placed July 23, 2021 and delivered today October 28, 2021. It is clear coated is polyurethane. I ordered Golden Pecan 245. You can see from the bore holes that the exterior wood is the same color as the interior wood of the bore hole indicating you did not apply Golden Pecan 245 stain to the wood. Please issue me a full refund, including the cost of shipping.

  Business response

  10/28/2021

  I am not seeing where it looks like it is stained the incorrect color. 

  We stained it the color that was on the order. 

   

  Customer response

  10/29/2021

   
  Complaint: ******** I am rejecting this response because: there is no stain on this wood as the order specified. There is a clear coat only. Order indicated door stained in Minwax 245 Golden Pecan. Attached is Minwax's color guide demonstrating that no stain was applied to this wood.
  We have been misled & provided false information by employees of the company.
  https://www.cabinetdoorworld.com/lead-time/ "Normal *********** Cabinet Doors: ***** business days." This is 4-6 calendar weeks/28-42 calendar days. Website stated this at date of order & it states this today. I ordered 7/23/21 & the product shipped 10/25/21, which is 95 days/13.5 weeks.
  We contacted your company on dates below seeking information, since your company charged our credit card for the full amount of the order ($363.91) on the date of purchase. Each call, we received one of the following responses: 1) in finishing & will ship within the next few days 2) shipping the next day 3) a shipping label has been generated & will ship soon 4) the finishing department is delayed.
  9/30, chat & call 9:02a. Order was in finishing & shipping next week.
  10/5, call 10:00a Order being packed for shipping.
  10/6, call 11:33a Order in finishing & shipping soon.
  10/12, call 9:06a Order in finishing & shipping next day.
  10/18, call 3:29p Order was shipping & they will contact us w/ details.
  10/21, call 2:59p Provided tracking number & assured us the product would ship the next day.
  10/25, call 4:27p Told us the product would be shipping soon.

  Business response

  10/29/2021

  The order shipped and the order delivered. 

   

   

  Customer response

  11/01/2021

   
  Complaint: 16070872
  
  I am rejecting this response because: My complaint is, and has always been, that the cabinet door was not stained the color that was ordered, 245 Golden Pecan, and Cabinet Door World has refused to acknowledge nor correct this. I have asked repeatedly that Cabinet Door World correct this and they have refused. I then asked for a full refund and Cabinet Door World has refused. I am now taking the following action:

  1) Filing a formal complaint against Cabinet Door World with **************** ********** of ******** https://ncdoj.gov/file-a-complaint/consumer-complaint/

  2) Filing a formal complaint against Cabinet Door World with the Federal Trade Commission:  https://reportfraud.ftc.gov/#/

  3) Disputing the transaction with my credit card company

  4) Contacting the consumer investigative teams of *********, ************** television news stations WBTV, WSOC, WCCB and providing documentation of this experience with your company; providing the reports filed with **************** ********** of ******** and the ************************* and pointing them to all of the disputed cases on the Better Business Bureau and negative reviews on Yelp and other websites against Cabinet Door World.

  Business response

  11/03/2021

  In reference to your complaint: 

  Complaint: 16070872
  
  I am rejecting this response because: My complaint is, and has always been, that the cabinet door was not stained the color that was ordered, 245 Golden Pecan, and Cabinet Door World has refused to acknowledge nor correct this. I have asked repeatedly that Cabinet Door World correct this and they have refused. I then asked for a full refund and Cabinet Door World has refused. I am now taking the following action:
  1) Filing a formal complaint against Cabinet Door World with **************** ********** of ******** https://ncdoj.gov/file-a-complaint/consumer-complaint/

  THERE IS NO NEED FOR A COMPLAINT. IF YOU FEEL THAT IT IS THE WRONG COLOR. I WILL GET A REPLACEMENT MADE FOR YOU. 

  IT WILL BE STAINED AGAIN IN GOLDEN PECAN 245

  
  2) Filing a formal complaint against Cabinet Door World with the Federal Trade Commission:  https://reportfraud.ftc.gov/#/

  NO FRAUD HAS BEEN COMMENTED BECAUSE WE DID SHIP THE ***** TO YOU. 

  
  3) Disputing the transaction with my credit card company

  SINCE YOU DISPUTED I DO NOT HAVE TO DO ANYTHING AS FAR AS A REPLACEMENT UNTIL WE GET OUR MONEY BACK. YOU WILL HAVE STOLEN PROPERTY AT THAT POINT. BECAUSE YOU HAVE AN ***** THAT YOU HAVE NOT PAID FOR.

  
  4) Contacting the consumer investigative teams of *********, ************** television news stations WBTV, WSOC, WCCB and providing documentation of this experience with your company; providing the reports filed with **************** ********** of ******** and the ************************* and pointing them to all of the disputed cases on the Better Business Bureau and negative reviews on Yelp and other websites against Cabinet Door World.

  I WILL BE RESPONDING TO ALL THESE BBB COMPLAINTS. 

   

   

  JUST LET ME KNOW WHAT YOU WANT ME TO DO. 

  Customer response

  11/08/2021

   
  Complaint: 16070872
  
  I am rejecting this response.
  
  Sincerely,
  
  ***********************

  Customer response

  11/09/2021

   
  Complaint: 16070872
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

• Initial Complaint

  09/01/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  We ordered cabinet door fronts and we called and asked if they would bore the holes in the cabinet's, was told to wait on the phone and they checked and said we could have that done because they were not finished. So we paid $275 for the additional service and almost immediately showed up on our account as being completed and within 30 minutes it posted as complete yet no response from them when our doors would be done. When our cabinet doors got here they were not routered out. So I call & send pictures went through so many lies from different staff. We have asked for over a week we want them to reimburse us for the work that was not completed. So many excuses and to top it off the corners of the cabinets chip off. We fixed their mess! Please we just want our money back. ************

  Business response

  09/24/2021

  Business Response /* (1000, 8, 2021/09/10) */ If the order is damaged we will get it remade. If the order was not bored for the hinges then we could bring them back-bore them and then resend it. Or we can send a bore kit to correct this issues. I do apologize for this. We also can do a STORE CREDIT for the items not bored. Consumer Response /* (3000, 10, 2021/09/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) We called the business as soon as we received it. We took multiple pictures at their request and they never got back to us much less acknowledged their mistake.. We waited and called and they never called us much less emailed us. We have already painted the cabinets and went to the store and bought the hardware to put our doors back up. We spent over $300.00 for the hardware and had to purchase something that was usable with the doors. We did not get the look we wanted because they were not bored. When I got your message that they had not heard back from them, we then turned it over to our bank for refund. This message from them to send them back was due to me telling them they missed the deadline to respond to BBB, and so therefore we proceeded with our only recourse we had was to dispute the bill. We have already installed our cabinets and we will not take them down now, because we have put so much money and work into them. Never did they offer anything until Tuesday when I told them that the doors were also warped and the wood was cracked. And told them they stole our money. I have numerous emails and pictures and never had any response after we did all they asked for and now they are back paddling. We called them the day we received them, and did what they asked and then they never responded. ******************* Business Response /* (4000, 12, 2021/09/14) */ Please see attached. Never once was there a mention of warped doors. Consumer Response /* (4200, 14, 2021/09/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) The only time we have gotten a response is when they answered your complaint. We will not take our cabinets down and resend as we have already painted and completed them so we could hang them. I cannot understand why they would want them back so bad "if" they were completed before sending them to us. We want our money back and have gotten ahold of our bank and will be giving them these files as well. What they are asking for is irresponsible. Just refund our money and this will all be over. *********** Business Response /* (4000, 16, 2021/09/22) */ Please see the policies for our company: ************************************************ Consumer Response /* (4200, 18, 2021/09/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) Tired of their dishonest practices. ***********

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩