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Business Profile

Ecommerce

Crazy Compression

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Crazy Compression's headquarters and its corporate-owned locations. To view all corporate locations, see

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Crazy Compression has 2 locations, listed below.

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    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/08/2026

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered from crazy compression on January 17th, through the Afterpay app. I have sent several emails about my order shipping. I recently asked for my order to be cancelled. They wont respond to my emails. I still havent received a tracking number or shipping confirmation. I just want my money back. I also filed a dispute through REMOVEDwith no resolution.

      Business Response

      Date: 02/26/2026

      order was delayed due to a knitting department. I checked all customer service correspondence, and I did not receive any messages from the customer. The order was delivered on 2/10 to the shipping address on file. 

    • Initial Complaint

      Date:02/02/2026

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed an order on 1/11/26, received an email on 1/16/26 that a shipping label was created, then nothing, package was never received by post office. Have attempted several times to reach company via email, phone, and chat with no response. Would like ny product or my money refunded.

      Business Response

      Date: 02/18/2026

      The order was shipped and was outside of our 5-8 business day range due to an issue in our knitting department. I have checked my mail inbox and have also checked with the customer service team, and I do not have any communication with the customer. As you can see in the screenshots the customer did receive their order on 2/9/26. 

    • Initial Complaint

      Date:12/07/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered Support socks on November 23, 2025. Tracking information shows that a label has been created but the item has not left the seller Today is December 7, 2025. I began contacting the business via email and have not received any responses.

      Business Response

      Date: 12/17/2025

      The order was placed on 11/23 and received 12/12. We let our customers know that we are a print to order company. This order was placed during the holiday season which comes with a 6-8 business day turnaround time. During the processing time for this order our factory was closed for the Thanksgiving holiday which puts there expected shipping date at 12/5. We did reach out to customers about the delay in shipping due to the holiday and some issues with REMOVEDnot picking up orders from our distribution center. I can provide a number for the REMOVEDemployee who helped during this time with getting our packages picked up on a daily (business day) basis. The order was shipped from our distribution center on 12/10. Which is outside of the normal processing and shipping window. An email was sent to the customer on 12/5 confirming the shipment of their order. We have received no emails about this order needing/wanting to be cancelled. I have checked both email platforms. The first contact about this order was about the customer opening a chargeback on 12/15, after the product was received.

    • Initial Complaint

      Date:04/25/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered socks from the Crazy Compression Shop page. They sat in an "order placed" status for 8 business days (From April 14 - April 24). I thought these socks would not arrive in time for my flight, so I ordered socks from somewhere else and reached out to cancel this order since it had never shipped. A woman named REMOVEDreplied and said "Let me check, these might have shipped yesterday and if they haven't I will refund you your money." Then she created a shipping label TODAY instead of refunding me my money. When I track the tracking number on REMOVEDit says "label created, awaiting shipment". If these socks ship, I will now have to pay to return them to the company to try to get my money back. I don't know why they are trying to pretend like they've mailed these instead of simply canceling my order like I've requested. I can see that the post office does not have the package, they are not in transit. I have screenshots of the REMOVEDstatus and the time stamps on the emails I can provide.

    • Initial Complaint

      Date:01/23/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered on Jan 9th, 2025. I received shipment notification Jan 15th, 2025. It has since said pre transit every day. I tried contacting the company but the email for customer support isnt real.

    • Initial Complaint

      Date:10/17/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered compression socks in August 2024 and they deducted the full amount immediately but took one month to send. I no longer wanted them so followed the return process immediately upon receipt, using REMOVEDand I still have not received my refund nor any communication. I would like my refund already.

    Crazy Compression is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. As a matter of policy, BBB does not endorse any product, service, or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

    When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.