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Business Profile

Fast Food Restaurants

Panera Bread

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fast Food Restaurants.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/27/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Panera was supposed to have issued me a refund for my order. Its was for $41.60. They told me I would have my refund in **** days. On about 2 weeks later I had not received anything so I called and they then made me aware it would be 30 days before I would receive my refund. About 40 days later I called and someone made me aware that someone had not filed my refund to be finalized. So they said it would take another thirty days. I placed my order on May 5th 2023, it is now July 27th. I have still not received the refund.

    Business Response

    Date: 08/03/2023

    The customer has been contacted directly,  and refunded the amount requested.

Panera Bread is NOT a BBB Accredited Business.

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