ComplaintsforMike Johnson's Hickory Toyota

• Initial Complaint

  04/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Put a hole in my transfer case Scratched my headlight and fender flare.

  Business response

  04/10/2024

  In response to ********************** complaint, there was not any damage to his vehicle that was caused by our dealership. He has been consistently complaining about his vehicle in order for Toyota to offer a buyback. From complaints regarding the vehicle having transmission issues, to paint issues, door panel issues, window issues, etc.  However, per Toyota, all indications have concluded that ****************** has personally caused any and all damage to his vehicle and would be responsible for all repairs. Therefore, we will not accept responsibility for his most recent accusations. Thank you for allowing us the opportunity to respond.

  Customer response

  04/10/2024

   
  I am rejecting this response because:
  I did not cause damage to the truck and the dealership blamed the tow truck driver.

• Initial Complaint

  09/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On January 11, 2023, I purchased a NEW 2022 Toyota RAV4 from Hickory Toyota (*************************** Toyota), 435 *********, Hickory, ** *****. My salesman, ***************************, sold me the vehicle and provided me with only one key FOB. It was supposed to come with TWO key FOB's, but ****** said that there was a shortage of microchips and that my second key FOB should arrive no later than June 2023. On June 23, 2023, I called Hickory Toyota and spoke with a sales manager named "****" and he had no answer as to when I could expect my second key FOB, and that I SHOULD CONTACT TOYOTA CORPORATE and gave me a phone number to call. Firstly, that is ludicrous that I, the customer, who should have been provided with the two key FOBs at the time of purchase, am being told by a lazy sales manager, who should have made the call himself and provided ME with the resolution. I immediately called Toyota at ************ and spoke with "*****" and ***** said I should expect to receive a letter from Toyota by the "end of the summer" that would instruct me to go to my servicing dealer (closest to me which would be ******** Toyota in *******, **) to get my new key FOB. On August 23, 2023, after receiving no key FOB or letter from Toyota, I called Toyota once again and spoke with "****" who said that a "wave of letters" about the key FOBs were being sent out and that I should receive my letter by the end of August. It is now September 11, 2023, I received NO correspondence notifying me that my key FOB was sent or is ready for pick up. Toyota refuses to send me my second key FOB and I have only one set of car keys! This is not what was promised to me when I purchased this vehicle and I am continuously being lied to and given the runaround. I am now contacting you for resolution. I am attaching copies of emails received from Toyota for your review. Toyota Case #************.

  Business response

  09/12/2023

  Contacted ************** and informed him that his 2nd key is available. We can order and contact him once it arrives to have him return to have programmed to the vehicle or he can contact his servicing Toyota dealer and they can also order the key. ************** stated he would come back to us once the key arrives. Advised him we would contact him to schedule a time to return. He thanked me for assisting.

  Customer response

  09/13/2023

   
  I am rejecting this response because:  We drove to ***************************/Hickory Toyota today, September 13, 2023 and met with "***********************, Service Manager".  *** did provide me with another key FOB, HOWEVER, it was missing a key that is used to open the doors!  ******************** had us meet with "*****" in the ***************** where we gave him a copy of my driver's license and vehicle registration and ***** was going to order the key that goes with the FOB.  Once the key is received, I will be notified to pick it up and when that happens, we will notify you, BBB, that this matter is resolved.  Until then, this should remain open and unresolved as of 09/13/2023, 3:30 pm EST.  Thank you,
  
  

• Initial Complaint

  08/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My husband and I went to buy a vehicle from this dealership on 7/31/23. We had a small issue, we were transferring money from an account that would have to clear multiple banks before we could get the money into our account. Once in the dealership we made sure disclosed this information and that we were very willing to put a deposit down to hold the car until the money was transferred into our account. We where assured that the deal should still go through the next day. We went in and ask multiple times the next day about it each time we where told that everything was fine and we could bring our car home that day. We both thought it was strange and because of that we asked the salesman to ask multiple people to make sure this agreement would be honored and we where assured every time that it would be fine. We finished all the paperwork, transferred insurance to the new vehicle and left the parking lot. We got 3-5 minutes down the road and we got a phone call from a manager saying that that we had to bring the vehicle back because they couldn't allow us to take the vehicle home until the money was at least pending in our account. This manager had only been informed of this issue once the ** made him call us. While on my way back to the dealership I finally got a phone call from the ** (*********************) and the only thing he cared about was getting the money. He continued to say this deal should have never had been done. He had no idea about anything went down those 2 days and forced other people to fix it. When I returned the car not one manager came and spoke with me and I was there for about 15 minutes to change my insurance back. The first manager called me the next day and apologized and told me he didn't want to call because of the deal that was already promised to us and the ** made him call. The ** didn't manage his employees at all. He allowed a deal to be completely finished and once he realized what happened he made others do all the dirty work.

  Business response

  08/14/2023

  Salesperson agreed with customer to do a bailment to allow 10 days for the funds to be in her account so that she could take delivery of the vehicle. When management questioned where the funds were coming from, the customer advised the funds were being transferred to her fathers account from an attorney's office for release of death benefits. Therefore, the funds would have to clear 2 banks before we would receive any payment. Each bank would suggest allowing **** business days for check to clear. When the ** contacted customer, he offered financing, which she refused, otherwise, she had to return the vehicle. 

• Initial Complaint

  09/15/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Since I purchased the 2016 Jeep Patriot on 2/5/2021 from Mike *******'s Toyota I have had problems out of it. A list of issues I have been having is brake system not working correctly, seat belt sensor on dash lighting up and the seat belts are buckled, 4 wheel drive went out, air conditioning not working correctly. I have taken the vehicle to get it repaired about 5 times and still having the same issues after the repairs. I have the extended warranty on the vehicle. They fixed the brake system about 3 weeks ago and I'm still having the same problem with the breaks. Can you please help address these issues so I can get my vehicle fixed.

  Business response

  09/29/2021

  Business Response /* (1000, 5, 2021/09/17) */ Thank you for the opportunity to respond. According to our service records, we have addressed the brake concerns on 2 separate occasions and have covered the cost of repairs each time. Additionally, the vehicle is operating as designed and there are no safety issues. If there is a different concern that has not been addressed, then Mr. ***** would need to bring the vehicle back in to our service department so that we can have the opportunity to diagnose the problem. Thank you. Consumer Response /* (3000, 7, 2021/09/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) I don't agree with the safety issues because the seatbelt has not been fixed nor looked at after I have addressed the issue. As far as the brake issue that is correct that it has been addressed and repaired at no cost but the problem is the brakes are still doing the same thing and I have let the repair department know that it has still not been resolved. The 4 wheel drive is still not working.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩