We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Plumber

Roto-Rooter Plumbing and Drain Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Plumber.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/13/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Roto - ****** Hickory N.C They came out to my home told me i had a collapsed drain pipe and under my home the main drain fell. i ask him if their was any way it could be my septic full. he says no worked 2 hours at my home at the end of the day he then told me my drain has been working for 30 plus years it should be fine and called a septic man to come pump my tank. he cut a 1 ft pcs of pipe for his convince and replaced it. then gave me a 2700 bill. a honest company would had just said to pump your septic tank. i fell so sorry for the elderly that don't know any better. this company is a legal SCAM call anyone but roto ******

  • Initial Complaint

    Date:09/29/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was sent a bill for $5600 dollars. Claiming mitigation was done on my house. When it wasn't. It was a small leak that another plumber was brought into repair because of the service of roto rooter the tech picked up the equipment he left unplugged on July 10th. Fraud is something very serious. If this needs to get legal it can ill bring in inspectors and an attorney.

  • Initial Complaint

    Date:01/26/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My family came home the evening of 1/31/21 to find waste/sewage water in our basement. It was after 6:00PM, and Roto-Rooter showed up in a panicked ****** search. I called and they came to our house that night. They said I had a broken pipe that needed replaced and that they would also clean up the sewage water and disinfect the basement, and that they had people that would come in after and repair the damaged floor/walls. The employees were from the hickory office, **** and ********, and while **** was looking in my basement, ******** asked for my homeowners insurance policy. I stated that I would file the claim myself, however, he said that it would be easier for both of us if he filed the claim. I went against my better judgement and let him file the claim. He told me that I had great home insurance and that my policy would cover the cost of piping repair, wall restoration, replacement of damaged materials, and floor replacement. So I agreed to services. I contacted my insurance adjuster who informed me that he would meet Roto Rooter at my home, along with a 3rd party adjuster, and that cost estimates would be agreed upon for the claim. The pipe repair was around $6,300 and the wall/floor repair was around $5,200, which used all insurance money plus money out of pocket. Also, another $1,500 for sump pump replacement. In May, 2021, Roto Rooter called, stating I owed over $13,000 for water mitigation. I never got an invoice and my insurance, along with 3rd party adjuster, stated the amount is way overcharged for the services. Roto Rooter said they would talk to my insurance again. Roto-Rooter is claiming that the pipe repair, water mitigation, and rebuild is almost $25,000. Fast forward to December 2022, I received a civil summons being sued by Roto Rooter for the original $13,000 overcharge PLUS attorney fees, totaling an amount of almost $23,000, over double the cost of the entire repair in January 2021.

  • Initial Complaint

    Date:04/19/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Had sewage coming up in drains in basement. Hired Roto Rooter3/25/2022. They allegedly ran camera ,verified blockage and cleared line. Discovered large belly under concrete slab,said there were breaks in line and line needed replaced. Paid ****** for video camera inspection and clear blockage. My insurance company sent American Leak Detection to verify exact cause of blockage They came on 4/5/2022 . Their report stated the line was still completely full with water and debris,couldn't confirm belly . continues to be blockage,did not appear to have cleaned nor inspected with camera.Having to get another plumber to clear drains. Will not use Roto rooter again!

Roto-Rooter Plumbing and Drain Services is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.