Complaints

• Initial Complaint

  09/19/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  My boyfriend and I decided to move into together as my job was moving to a place closer to him and we found a townhome that we loved. I attempted to get in touch with the property management team as it was a little tough as theres only two of them in the office from my understanding. We got a hold of Mrs. ******* and asked our necessary questions about the requirements and the possible need of a guarantor. We were told to apply and that we would figure things out from there and so we did. My boyfriend and I combined make the 4 times the rent a month required of us to live ********. ******* decided to take my other personal matters that existed before my boyfriend into consideration, which wouldnt affect us living there and made them an issue. I offered a line of communication for better understanding which he refused and was convinced that we werent capable to afford the rent despite proof that we could. I felt attacked and possibly discriminated against as if Mr. ******* was shocked that we could afford the rent this property. I believe was racially driven and by association classist. So much so that he requested proof of funds and proof of savings that No one in my renters history has ever required of me. And I received professional opinions from my leasing office as well as my realtor and they both agree that Mr. ******* was out of line.

  Business response

  09/23/2024

  These people did apply for a property that is listed for $2,200 per month, before the application even starts it has a list of Reason for Denial, we did a full background check they have a combined credit score of 547 which is below our 550 target, they have a combined past due balance of installments of $15,538 other past due balances of $4,399, mortgage past due of $11,083, for a total combined past due amount of $31,020  open and revolving accounts were both good

  total tradelines is 51, of that 25 are current, 2 currently delinquent, 9 previous Delinquent, 5 in collections, 10 charge off as bad debt
  

  15 accounts are in collection or charge off which exceed the  3 collections  for denial.

  we asked for proof of funds to secure the property and no proof was given

  income to rent ratio was 2.97 to 1

  Income to debt ratio is 1.65 to 1

  income to debt incl. rent ratio is 1.06 to 1

  our job is to put the best qualified tenant in each home, with that  much past due and no proof of funds we could not approve them
  

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