Complaints

• Initial Complaint

  08/13/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I attended this course from January 2024-march 2024, in that time this course was very misleading. Our lecture time was only instructors reading slides and making us copy them word for word. Clinicals were non existent almost and we had 14 people all sharing the same mannequin head. We had very little hands on experience and were held back from practicing more things we wanted. Never showed how to bag for sterilization. Only one of our instructors showed up to all the classes, the other one would miss to go to her sons baseball games since class was on Saturdays. We had very little instruments to practice with and everything we did have was not sterilized properly. The certification had to be printed off at home which is a joke, and the career services DO NOT help you. I have wasted my time and money on this course just to go to interviews and they have no knowledge of this course. Its not accredited so many offices just overlook the applications. This course does not properly prepare you to work in this field and without a dentist present for this whole course, you cant actually practice how its going to feel in real mouths. The only real thing we did was pass instruments and floss each other. If I would have known the outcome going into this course I would have put my time and money into a better course with a more positive outcome. They also lied about wages going into this field.

  Business response

  08/20/2024

  Thank you for sharing your thoughts with us. We regret that you feel the course did not meet your expectations. Please be assured that we take our students' concerns seriously and continuously make necessary adjustments to enhance the experience for future students.
  

  We are pleased to share that many of your classmates felt well-prepared to begin their careers as dental assistants and satisfied with the hands-on clinic. We intentionally design our course to prepare students for the dental assistant workforce through job shadowing and on-the-job training to ensure they receive the necessary instruction. While the sterilization practices must be covered through job shadowing and is ultimately the responsibility of the student, our *************** Coaches are available Monday through Friday from 8am to 4pm to help.We have multiple relationships with doctor offices in the *******, ** area and will also assist with resume building, interview questions and expectations. We have always been proactive to forge relationships with dental practices in the area in which we operate. Based on student feedback from our Spring 2024 term, we provided an additional mannequin to this location so students could have 2 mannequins to accommodate the growing class size. Additionally, weve made certificates available online based on student feedback. We found they prefer the speed and convenience of online certificates when needing to forward to potential employers.
  

  After carefully reviewing all relevant details and considering our refund policy, we have determined a refund is not applicable in this case. We would like to confirm that you have received our service in full and your Dental Assisting certificate, as agreed.
  

  Thank you again for your input. It helps us immensely in our efforts to enhance the program.
  
  All the best,
  
  Accelerated Academy

  Customer response

  08/20/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me. I wish it could have been resolved during the course. 
  
  Thank you. 
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩