ComplaintsforThe Nest Schools

• Initial Complaint

  11/29/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On 11/1/23 my son ****** ****** started daycare with a voucher for a parental fee of $222 . Ashley did not process his voucher until the day of. Then they took over $1,000 out of my acct . It took over a week for the school to cooperate with returning my money. When speaking with the regional we agreed of $86 to be taken out for 3 weeks to equal the $370 that was the agreed amount on the voucher. I explained to her that I contacted my bank as well to dispute the charges. She calls back days later to say my bank took the money from her so I needed to contact my bank. Which I did but days later the Nest school took another $1,300 out of my acct after my son stopped attending . Which he only went for that week. I have a Bank statements showing they received $86 x 3 and proof *** Bank refunded them the funds. Now I wake up today and billing from the next schools sends an email stating I still owe them and the amount of $1,500 will be sent to collections . THIS IS THE MOST UNPROFESSIONAL, FRAUDULENT school and I will NEVER RECOMMEND ANY CHILD TO GO HERE. I will be reporting to the school division as well!

  Business response

  12/19/2023

  Corinne *******- Regional Director

  ********* enrolled her child to begin 11-1-2023. She decided to start him on the first of the month, since she notified through a recorded conversation in our IKS system that she would have to pay for all days of care if he started in Oct. 

  In the conversation she was updated that she would be charged for he month of care on the first of the month, and during our conversation few days later, she stated that that was not how the last center did it. The date of withdrawal was recorded in the original conversation as well.

  Billing processed a payment for the incorrect amount which resulted in her account being overdrawn. She brought this to the attention of the school and spoke with our billing department. 

  Attached is the ledger card for transactions on her account, reflecting the refunded within the next 3 business days. First the amount of $961.00 and then $285. to follow the agreement, we set up via phone and email verification.

  ********* was reimbursed a total of $1246.00 from The Nest School, due to our error, but abiding by the agreement we discussed, and she confirmed.

   After a few days, her original incorrect payment amount was then deducted from our business, and I called and spoke with her over the phone. She stated during this time that she stopped payment form her bank originally and now it was the banks' fault for taking the money back because her bank should have seen that The Nest School reimbursed her back already.

   I called and tried to speak with the bank, and they said she would have to give permission to discuss the fact that 'We" had given her money back and they had given her money back as well, which she would not agree. 

  This conversation happened over the phone, in which she stated it was her bank's fault that they took the money away, and how dare i tell her to call the bank and tell them she had received reimbursement from our end.

  During this conversation, I stated to her since she disputed the charge and got the charge canceled from her bank, and we already reimbursed her, the money, that she should reach out to her bank to let her know she was able to work out the issue with the business, and that we already reimbursed her her money. She refused to do thisand stated that the bank should have noticed that our school gave her back money already and should've never taken that money back. She also stated how dare I tell her what to do and she wasn't going to do that. 
  
  As you can see in her attached ledger card, since we gave her a reimbursement in the total of $1246 and then the bank took back the original $1300 incorrect charge amount, and the next $86 agreement payment was also declined, we, The Nest , school, has technically never received any money from her The care provided to her child. The only money we can verify was her original registration fee of $100 on October 25, 2023.
  
  If you look at the account, we actually gave her $1246.
  ********* never paid for any care received from the school, Disputed the charges through her bank, had reimbursement from The Nest school for the miscommunication of original charges, and now owes the money that was given to her from our business.
  
  As I cannot attach the recorded phone conversation from our IKS system, it is stored away from her original communication on when payments would be taken out.
  
  I have attached the email verification of communication we had discussing The problem and withdrawals/reimbursements.
  
  Also, the attached tuition express form, verifying that we are allowed to take out monthly payments on her behalf.
  
  Thank you
  Corinne *******
  ************
  

   

  Customer response

  12/20/2023

  Proof of no refund from my bank. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩