Complaints

This profile includes complaints for Bethany Medical Center's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Bethany Medical Center

  507 N Lindsay St High Point, NC 27262-4303

• 

  Bethany Medical Center

  160 Kimel Forest Dr Winston Salem, NC 27103-6074

• 

  Bethany Medical Center

  1580 Skeet Club Rd High Point, NC 27265-9530

• 

  Bethany Medical Center

  3801 W Market St Greensboro, NC 27407-1301

• 

  Bethany Medical Center

  3402 Battleground Ave Greensboro, NC 27410-2578

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/05/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was treated by *** ******** for trigger point ***************** care for over a year at Bethany. I never missed an appts I kept to the plan we had, this was documented in the Follow My Health App. She left for another practice and I was advised by her on Dec 1st, 24. I was referred to **** *******, for my injections and my ****** refills. I then told by the staff that I needed to see a Prim ** for my other needs and meds - so I was paired w/ **. ***** ********. I saw **. ******** first on Jan. 19th, 25. **. ******** was rude, condescending, she ?? why I was on meds that I have been on since moving to Bethany from across ** my prev ** had me on. Records had been provided from previous **s as well. I was able to get my blood **awn for labs. I was not happy about the continuing care I was receiving.Then on Jan. 22nd 25 I had the appt for my injections w/****. I was lied to, she only wanted to give me pain meds and ******. but no inj. told they were out of the ingredients, but when you come bk, in 2 mons later, we can do them. I then got a call from Bethany a wk later roughly Jan.31st 25. I was told the blood /urine from DR ********** appt were lost. Could I come in? I asked if I **ove 30 min to come in, could you see about working me in for the trigger point injects? They would not return my calls. I was given the name ******** *****, the reg mgr. I told her how I was treated by **. ******** and my concern about the trigger point inj that I was told they were out of the ingredients that I had to wait 2 more mon after already waiting 2 mon to see her, that I was lied to about that - what can do. She was to call me bk, never did she msg me bk as promised. they discharged me. Saying I missed appts, I walked out of appts, and that I was rude and harassing the staff. I also got my ins EOB showing that ** ******** had billed my ins for my blood work/urine, I have filed disputes w/ my ins *** due to I had to go to another ** get my labs redone and I was charged again.

  Customer Answer

  Date: 03/16/2025

  I have not heard from the business in response to my complaint.

  As well as they continue to state that I owe $60 however I have proof that I have paid all of my co-payments so there should be no payments to do whatsoever. They cannot charge me for blood work if they so-called lost my blood in urine. So they continue to send me emails and send me bills however they will not contact me about my complaint.

• Initial Complaint

  Date:01/16/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a medical emergency and called Bethany Medical and asked specifically requested to see a cardiologist. I was told they had a cardiologist and I could see one. I immediately went to the center and checked in. I saw the physician and explained my problem. He said he could not help me without my medical records. I told him, I did not want to change my primary care physician. I questioned if he was a cardiologist. He disclosed that he was not a cardiologist and could not help me, but would refer me to one within their practice, not that day. It would be after he received the records. I was very upset and needed to seek help in the *** He gave me the check out papers. I took them up front desk. They insisted that I sign consent papers to get my medical records. I refused to sign and left the office. I did not agree to any appointment. I received an appointment reminder. I called the office and advised that I did not make an appointment nor sign a consent for form for release of my medical records. The person was very unkind. After my call, I have been continually harassed with a threatening $25. invoice each month. The doctor made it clear that that he needed my medical records before he could see me and/or make a referral to a cardiologist. I made it clear that I was not signing a consent form or agree to an appointment. This is harassment and I want it to stop immediately.

• Initial Complaint

  Date:12/10/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a patient for years and the last year to year and year half I dont receive a bill at all my wife and I both are on fixed income and all at once I am being billed at30..00 dollars a pop times 3 which equals ***** dollars and I have another visit for December so add another *****eqals******so I should be owed ****** from Bethany Medical Center ??

• Initial Complaint

  Date:07/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My visit started on May 11th @ 2:15PM The MA who did my patient care was prying into my job and my wage information. Stating that she hated her job and that she doesn't get paid fairly; along with coworkers being disrespectful. The MA herself, forgot to draw my blood during my visit and proceeded to force me for a blood draw; I refused. Talking with ************** was alright; but she stated she would preform a Hormonal Panel for my PCOS and that she would call me with results and/or she needed more blood for the draw; NEVER heard from her. I then proceeded to contact them 7 times through their FollowMyHealth App. The Nurse I talked to over the phone today stated they refuse to take care of me or see me again for unprofessional reasons. I stated, "Did you see how many times I have tried to contact you and your office? She then stated that she did and she didn't care. I never got results for a blood test I PAID for. Never had my medications refilled and I have called the office 20 times trying to get information about my patient care for 2 months straight. They are extremely disrespectful and rude. This is not good patient care considering I work in Healthcare myself. I am not the only one reporting this practice.

  Business Response

  Date: 07/12/2024

  This patient has been contacted by office staff numerous times and had to leave a message for the patient. She has requested refills for medication but needs to be seen in the office by the provider to review how she handled the medication for prior 30 days. The lab results she requested were mailed to her address on 5/22/2024. They are also in her Follow my Health Portal and should have access to them.

  Patient did call on 7/5/2024 and advised she would look for another provider. 

  A refund will not be given to this patient. We did remove the No Show Fee for her cancellation of appointment on 6/8/2024 that she cancelled due to financial reason.s

• Initial Complaint

  Date:06/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Insurance issue. 3 separate times! I switched insurance 2 years ago and gave my new insurance card to Bethany and they repeatedly sent me bills because file was not updated and after a year of arguing about the billing error and rufusal to refile several claims with the correct insurance company. I paid the charges on the account. Now they tell me to contact ******** and have them update their files which I did. I have been refused treatment and testing because of these billing issues. I am trying to get tested and get proper medicine to pre a heart attack or stroke. I ALMOST had a stroke last year and I need testing to prevent a life threatening situation. I have been a patient for ************************************************************************************************************************** bills that should never exist. In 2 years I believe that the I feel the issue should have been resolved by now. I have done everything possible to correct the process and got very little cooperation from the staff at the South main office in high ********** I'm starting to feel like I will die before the issue is resolved and no one will care!!! The staff is rude and disrespectful and totally unconcerned about my health conditions which have reached a critical level because my blood pressure has dropped to half of what it should be a couple of times and they continue to refuse treatment because of the issue which is none of my fault. Incompetent billing procedures will be the death of me!

  Business Response

  Date: 07/02/2024

  Patient was notified on at least 3 different occasions that his insurance companies needed additional information from him to resolve a *** - coordination of benefits issue. The patient has to resolve these issues Bethany can't handle this on his behalf. As to 7/1/2024 his insurance carriers have the *** issue as still open. Also, the claims have gone past the year time frame to resolve and any balance was transferred to patient responsibility.

   

• Initial Complaint

  Date:06/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a new patient paid ****** for doctor visit waited over an hour doctor opened the door told me to go to emergency room I had a sore on my finger thought it was serious it wasn't ERgave me antibiotic sent me home they didn't even look at it at Bethany now I have a huge emergency room bill I have no insurance and out ******

  Customer Answer

  Date: 06/29/2024

  I have not heard from the business in response to my complaint.

  
  

  Business Response

  Date: 07/10/2024

  The patient was seen by the Nurse Practitioner on 04/17/2024. The provider did spend time with the patient and the note on the office visit notes the specific hand and finger, noted color changes as well as the reason why the patient had not sought care sooner.

  The patient is responsible for the office visit that she did incur. She is do a refund of $145 because the level of office visit that was coded is less than the deposit she put down on her office visit. She should receive the refund in the next 2 weeks

• Initial Complaint

  Date:04/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been assigned to a new psychiatrist... ****************************... The first time I seen him was in February/24 ...one of my medications required a prior-authorization (Lunesta 3mg) for chronic insomnia.... It took days for them to request the prior-authorization but whoever submitted it did not include pertinant information so the request was denied pending the requested information that was missing... From February to April they never followed through with the appeal.....I seen him again on April 4th and he told his staff to make sure it got done in fact his nurse came in and said that she would get it done that day... As of Saturday April 5th it still has not been requested.... So prior to calling then I called my insurance company to check on it and I was informed that the request had not been made.... Them I called the office.... At first they tried to tell me it was requested and can take up to 24 to 48 hours.... When I informed them that I just got off the phone with my insurance and know the request has not been filled.... Then I was told that it could take up to 7 to 10 days for the request to get filled.... So the DR ordered something else in the mean time...a medication that isn't meant for insomnia.... According to the *** this medication is not recommended for patients with non-alcoholic fatty liver disease, chronic kidney, heart disease and it stroke history of which I have all of the above.... As it is known to cause all of the above health conditions. I have been coming to Bethany medical center since 2018 with a on year gap.... And never have I had this issue (not this bad at least).... They were always done and approved on the same day with in minutes of the request unless more information was needed but even that was usually taken care of immediately.... His staff needs to realize you can't play with people's medication like that because it could have die consequences. It seems as though they don't care.... One time can be forgiven but twice no.

  Business Response

  Date: 04/16/2024

  **************** is trying to get the prior authorization completed. Insurance has additional questions for the provider and he has not been able to get in touch with the patients insurance but has left messages. Staff is working on the PA again today to see if they can get a resolution to the issue.

  Business Response

  Date: 04/16/2024

  *******,

   

  This prescription issue was resolved today. The pharmacy was filling the name brand and it was approved for the generic. She should be able to pick up her prescription today.

   

  Mandy

• Initial Complaint

  Date:04/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a patient of ***************************, Everytime I have a problem they say they will call me back but never get a call back. She is always gone when I call. She wants me to see the other Dr in her office but I don't want to.

  Business Response

  Date: 04/03/2024

  Our providers are very concerned about the well being of their patients. And they work long hours each week to accommodate access for the patients to be seen. Some of them have alternative schedules and will be out of the office one or two days a week to offset the long hours. However, there are always other providers in the office that patients can see if their provider is out of the office. 

  Currently ******************************* is out on vacation this week and will not return until next week. There is another provider that is in the office that is covering for her to see her patients. Because ****************** is out of the office on vacation she is not able to call in prescriptions. The patient would need to be seen by another provider in order for that to happen. No provider is going to call in a medication if they have never seen them.

  We are sorry for any inconvenience this may cause the patient.

• Initial Complaint

  Date:02/05/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint is with the performance of the staff ethnically as well as professionally. On October 8th i had testing done which I disclosed to the nurse that my monthly cycle was still spotty and i would not be sure if the test would read properly because of the spotting. The nurse said "it should be fine" and did the testing anyway. The results of test was negative. I went home but the problems were not resolved. I called and expressed my concerns of continuing problems with the office at which time I was advised to come back to the office to re-test. It was agreed payment for the test would not be needed as the testing was not done right the first time. I did have to see a different provider as the original provider was not working. When i arrived to the office i was not asked to pay a co-pay as it is understood the testing was only to correct what was done days prior. The test came back positive. Now months later i have a bill in the mail for the services. This doctors office failed me twice once when they failed to properly advise the test results would not be accurate due to mensural cycle and the second when a lack of ethics was used to bill my insurance behind my back.

  Customer Answer

  Date: 02/16/2024

  I have not heard from the business in response to my complaint.

  There has been no effort from the Bethany Medical staff to resolve this issue or to apologize for their negligence on the matter. 

• Initial Complaint

  Date:12/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 24, 2023 I had a visit to the pain clinic. The doctor walked in the room, he told me that he did not feel comfortable treating me, and then he walked back out. They billed my insurance, and then sent me a bill. I have spoke with management several times, and I am still not able to get this resolved. Management asked me if I have reviewed any of the x rays or test results. I told them that I have not. They said as long as I have not reviewed this information, then they should be able to take care of the cost. They called me on the morning of Dec 7 threatening to report the debt to collections when I should not have been billed at all. Please help. Thanks.

  Business Response

  Date: 12/08/2023

  This patient came to our office as a new patient. During her office visit she refused to answer intake questions by the medical assistant and the provider during the office visit that would allow him to treat her for her issues. The provider did order xrays that were taken and sent off to be read by radiologist. This process takes a few days before the reports are finalized and sent back to us to review with the patient. Due to the lack of cooperation from the patient, the provider felt that she may feel more comfortable seeing another provider in the office. Upon his recommendation, however she also refused to see that provider and failed to make a follow up appointment with them to review results of her xray's and to formulate a treatment plan for her issue.

  Because she was treated by our provider and services were rendered to her we did file her insurance. She does have a balance due for services that were not paid by her insurance. This is her responsibility to pay.

   

   

   

  Customer Answer

  Date: 12/08/2023

   I am rejecting this response because: I answered most of the questions. The questions that I did not answer were the ones that I did not know the answer to. I was not seen by the provider. The provider walked in the room said he was unable to treat me and then walked out. In this case, if the provider was not going to be able to treat me, after I filled out the questionnaire, this should have been reported to the provider. The visit should have ended at this point. I did the x-rays after I filled out the questionnaire. If the provider was not going to be able to treat me based on the response to the questionnaire, the x-rays should never have been ordered.