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Business Profile

Fitness Center

Pure Barre

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fitness Center.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/09/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Pure Barre pulled funds from my debit card about eight months ago without my approval. When I brought it to their attention, they rectified the mistake and quickly refunded the funds back. Since then, they have been sending several emails (see below) to me. I don't owe them any money nor have I used any of their services. If they do not stop this harassments, they leave me no choice but press legal charges. I've received over fifteen of these emails, even though I've called, emailed and unsubscribe From: Pure Barre High Point Date: June 8, 2023 at 2:28:08 PM EDT To: ********************** Subject: Past Due Notification Reply-To: ******************************** *****, This is a friendly reminder that your account currently has a balance due of $25.00. We value you as a member and are eager to assist you so that you may continue to make the most of your membership. Your prompt attention is needed to ensure you do not incur additional late fees. Need to update your payment information? -Go online at *******************************************. Forget your password? Please click here to reset your password.. You can also update your payment information or make a payment by: -Calling our billing department at ************. -Visiting us at the studio and speaking with our Front Desk team. -You can also reach us by simply replying to this email. We appreciate your cooperation. Yours in Health, Pure Barre High Point Please note, this communication is for the discussion/resolution of your past due balance with your facility. For any other matters such as, but not limited to, cancellations, freezes, refunds, staff issues, please refer back to your facility so they can provide you with assistance as we are unable to handle any contract matters outside of general billing unsubscribe Please be aware that unsubscribing will prevent you from receiving future communications via email, even those concerning important billing issues.

Pure Barre is NOT a BBB Accredited Business.

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