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Hospital
Cone HealthThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for Cone Health's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1/5 stars
Average of 12 Customer Reviews
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Review fromTina W
Date: 03/28/2025
1 starDecember 27, 2024, I had to stop off at Cone Health Emergency room. It is now March 28, 2025 and I am still being billed by separate departments of the same hospital. At the time of being admitted, I was in between insurance, so I had no choice with *******************. I live in *****, and we were traveling back from ** to **. I am being billed twice, the Doctor in the ** and for the ** visit. Why are these two things separate if it's under the same roof. Why am I being charges for separate care, when the doctors are working for the same company? I am not understanding the separate billing here. I already paid 19k for all of the services that were done to me and NOW I have to pay a separate bill.Review fromDiamond R
Date: 12/31/2024
1 starDiamond R
Date: 12/31/2024
Yes everytime I go the staff sexually harasses me and and doesn't give me good service for care and the nurses are mean and they also harass me I have asked him to stop multiple times when I went into the ** over at Moses ********************* The security guy at the front sometimes he sexually harasses me it has happened twice on two different occasions. And they read my medical record and Care out loud and throughout the hallways while I'm being seen by a doctor. I feel so disrespected by this place I wish that somebody would look into it and fix this problem so that I can see a doctor properly and without all these problems and also to stop seeing all these staff here working fighting and all types of things while I'm in the ** with and just with them selves throughout what they're doing what other employees they work with.Cone Health
Date: 01/02/2025
Dear Diamond ****,Thank you for bringing your concerns to our attention. Please reach out to our grievance team to discuss your concerns further. They can be reached at ************ or via email at ************************************************************************ regards,Cone Health Grievance TeamReview fromAbigail H
Date: 11/26/2024
1 starAbigail H
Date: 11/26/2024
I've just had a pretty disheartening and pretty worrying (for the security of my personal information) experience. It's been just over a year since I have changed jobs/companies and moved out of **, and over 2 years since I have been to any doctors within the Cone Health system. I get a text message recently about some bill that's due, not even a call. Despite the fact that I should NOT be receiving text message about a bill, the text message looked very much like a scam. Because, obviously I don't want to click any links from an apparent scam text, I eventually deduce that it might be related to my Cone Health account and decide to call a reliable number from Cone Health. I get someone on the phone who explains to me that I do in fact have some bill due. Despite logging into my account in July 2023 to check if I had any outstanding charges and took care of what any logical person would think was all the bills I had left, apparently one somehow popped up. I say "logical person" because I had NOT been to a Cone Health facility in at least 2 years, so that would lead me to believe nothing else could possibly turn up. The lady on the phone with Cone Health was of no help at all, she could only tell me that I have a bill due, but I obviously isn't on my account to be able to pay, and she wouldn't tell me where to pay. So, I still don't know where to pay, and the main concern is why a bill is being issued 2 years after an appointment. You can see how this could be very concerning and how it would look like a spam message, it's a good thing I called.Cone Health
Date: 11/27/2024
Your feedback is being shared with the Cone Health ******************* The website is ************************************************************************************ or you can contact the following telephone numbers: ************ or ************.Review fromTerri S
Date: 10/15/2024
1 starMy 88 yo mother was on floor 6 room 1609 & 1601 last week for what turned out to be a very bad UTI. ******/****** on this floor were horrific to her. Mom tells her I want to go home, she says "you will go home when I tell you to go home"!! Mom scoots down to the end of the bed. ****** comes scoots her back up forcibly,and said "now don't you move again"!! At the end of ******** shift she did not come back to mom's room and say how her day went, kiss my but, or anything???Mom asked me every day can I please leave today (so sad)??? The night before she was going to be released I brought her clothes so she would have something warm to wear. The nurse told mom no I'm not changing you, you can wear the gown you don't need clothes on!!!I really hope these people die before they get old so they won't be treated like my mother was treated!!!***** *******Review fromLawanna M
Date: 08/06/2024
1 starLawanna M
Date: 08/06/2024
If I could give nothing I would. If I could give negative 0 i would. Not only have I witnessed others getting treated badly due to mental health while working there. I went out for health reasons myself. First you fill out matrix to keep your job safe to get through the process they ask when will you return. Who knows that answer except for the doctors. But i put in a date to get through the process. In the notes at the end I explained why I put that date. And explained I'm seeing 3 different doctors 2 Of them was doctors at the same hospital. Gave names, number, my chart notes. Somehow after over a month, that was suppose to be a 7 to 10 business day process it was denied not enough information. What did you need from me I gave access to my doctors that work for the company. Was I suppose to do do there job as well. Then was fired because I didn't return on the date that I put but wasn't over the short term disability days. And also you forced me to give a date. The doctors are suppose to release you. BY LAW!!Cone Health
Date: 08/07/2024
Cone Health complied with corporate policies and procedures. Due to privacy, we are unable to comment any further.Review fromConnie M
Date: 05/17/2024
1 starConnie M
Date: 05/17/2024
My mother was taken to the ** at ARMC 3 days ago. It took 12 HOURS before we were able to leave. Absolutely horrible experience! Cone Health has done nothing to make this a better hospital. Stay away from that terrible place!!Cone Health
Date: 05/26/2024
Thank you for sharing your concern to the BBB. To be able to better be reviewed your mother's stay, please submit your concerns to ************************************* Thank you. Patient Relations and GrievanceReview fromSally L
Date: 03/19/2024
1 starSally L
Date: 03/19/2024
Cone is totally unresponsive to a billing mistake. I have been in touch with Cone Health about a payment that was made to them on 1/30/24. The Billing agent, ***************, said that the payment had not been received. I've sent bank documents supporting the payment and while I have again spoken to ****************, I continue to receive bills that don't reflect the payment. When I call the ****************** now, the call continues to be flipped to hold. After 15", the hold recording stops and eventually, the call is disconnected. I'm sure my phone number is visible but the ****************** does not want to address the issue. I was on hold this time for 25 minutes when the call was disconnected. I have left a message for the Complaint and *********************Cone Health
Date: 03/20/2024
**************, Cone Health will have a member of our Patient Relations and Grievance team reach out to you.Review fromSara Y
Date: 07/24/2023
1 starI visited the Urgent Care in Burlington on 3/5/23. I paid my urgent care co-payment then received a bill in the mail for additional money. When I spoke to Cone Billing and to my insurance, while Cone may have billed it appropriately as an Urgent Care visit, the doctor code was not an urgent care doctor, but instead a specialist. My insurance said they needed to fix the doctor code so it would be submitted as an urgent care visit rather than specialist visit. After going back and forth with Cone for 2 months, I was waiting for them to do a 2nd review and awaiting the results. Without receiving any communication from them, I got a bill that said it not paid immediately, it would go to collections. I figured I would pay it to avoid that and get reimbursed later. However, when I logged on, it showed a $0 balance. I inquired about this and was eventually told the bill was sent to collections on 7/13/23 and the review was COMPLETED 7/14/23. So they sent my bill to collections BEFORE the review was finished. Additionally, I did not get this final bill until the week of 7/17, which was AFTER it was sent to collections. This appears fraudulent on some level and I want to let others know of these shady billing practices. I am currently working on switching all our doctors to the Wake Med/Atrium practices because I can't bear to work with Cone anymore.Review fromJessica B
Date: 07/20/2023
1 starJessica B
Date: 07/20/2023
I was seen at Cone Health Med Center for Women; 930 Third St, Greensboro - 2nd floor ultrasound. You would think a place that is dedicated to women’s health would be more accommodating to Women and women with children. They are very discriminatory towards women with children. I had an ultrasound scheduled this morning and I got there to check in; the lady at the desk said I couldn’t be seen because my kids were there. I asked why not? She said because they aren’t 13 and there was no one with me to watch them. She kept saying that it was noted in the MyChart directions and I even showed her it was not. Nor was it posted anywhere in the building. She then claimed it said it in the reminder call but I’m not sure it did. They then got a manager who continued to argue that I can’t be seen because my 7 and 9 year old were there…first trying to say it was a liability for them to sit in the lobby. So I said they can sit in the room with me to which she said they can’t be in there with the equipment. So I said they aren’t toddlers who will touch everything. She continued to argue so I went to leave and then was offered somewhere for my children to sit. So I went back upstairs and they checked me in with rolled eyes. I was taken back and then a director wanted to come spew the same things as the above manager that I already disagreed with. This “policy” is quite discriminatory to women with young children and very poor practice; seems to me like it was created during the pandemic and they don’t want to let it go out of a perceived convenience to them of not having children present.Cone Health
Date: 07/21/2023
Ms. *****, Thank you for sharing your experience. A member of our Patient Relations and Grievance team will be reaching out to connect with you. If in the interim you would like to contact us, please email us at [email protected].Review fromDarian L
Date: 07/10/2023
1 starDarian L
Date: 07/10/2023
I went to Burlington hospital with a open wound on my left pinky toe(type one diabetes) and was given an antibiotic, serve home in an hour. After getting home and my sister looking at it I went to UNC in chapel hill. Needless to say, I was diagnosed Dave day with a bone infection and lost half my foot. I think Alamnce should be sued. If I would've went home with ARMC instructions I couldn't lost my entire leg. Anyone here have advice of sure listen.Cone Health
Date: 07/13/2023
Thank you for providing this feedback. In review of your records, you were admitted as an inpatient for care and treatment for 8 days. Given this is a public forum, please reach out to our patient relations and grievance team at 336-832-7090 or *********@conehealth.com. Thank you.
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