Complaints
This profile includes complaints for Ilderton Dodge-Chrysler-Jeep-Ram's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 4 total complaints in the last 3 years.
- 2 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/03/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I dropped my jeep off for four week at the dealership. I asked them to send pictures, that they normally take of the vehicle and they would not provide them. I told them that there was damage to my bumper where it looks like something penetrated it. The manager declined they did it. So I reached out to the owner, who initially stated he was out and would look into it when he returned to the office. I reached out again and yhey stopped responding and did not look into it any further, I reached out to *** and ***** Ilderton. This was sent on 11/21- my message would not all fit I don't think Jeep is bad brand but I do believe my Jeep is a lemon. If nothing else it is a bad Jeep. That is not my fault. As you can see from the service records, Ive encountered multiple issues. I do want to recognize that my experience with Ilderton has generally been positive, and the staff has been excellent with customer service. However, it is unacceptable that every time I bring my Jeep in, it comes back with additional damage. The damage to the bumper is especially troubling, and for the dealership to decline responsibility without properly verifying it is unfair. You had the Jeep for four weeksnot four days, not one week, but four weeks. Thats a significant amount of time, and to then decline the damage is unreasonable.Customer Answer
Date: 01/14/2025
I have not heard from the business in response to my complaint.
Business Response
Date: 02/07/2025
Good afternoon,
I am attempting to respond to the above referenced clain but am unsure of where to do so.
We would like to send the customer a $200 check for them to repair their bumper or have them bring in the vehicle and our vendor will repair at no cost to the customer.
****** Avila ******, PHR
HR Administrator
Phone: ************
Email: ****************************************************************************************
************************************
Join Our Team! Explore Exciting Career Opportunities at Ilderton.
Customer Answer
Date: 02/12/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.Initial Complaint
Date:04/24/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Illderton dodge received my truck to work on as a warranty by dodge. I had a rv hitch on the truck when it was dropped off Dec 26 2023 and when I received my vehicle back in March the hitch was missing. I have tried many times to work with them on finding it but to no resolution. I am ignored, told someone will call you back and never get a call and am accused of coming and taking it off myself. I only want my property back that went missing while in their possession.Business Response
Date: 05/02/2023
We have reached out to the customer and have agreed to send the replacement cost of the hitch to resolve this complaintCustomer Answer
Date: 05/05/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.
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