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Complaint Details
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Initial Complaint
04/24/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Illderton dodge received my truck to work on as a warranty by dodge. I had a rv hitch on the truck when it was dropped off Dec 26 2023 and when I received my vehicle back in March the hitch was missing. I have tried many times to work with them on finding it but to no resolution. I am ignored, told someone will call you back and never get a call and am accused of coming and taking it off myself. I only want my property back that went missing while in their possession.
Business response
05/02/2023
We have reached out to the customer and have agreed to send the replacement cost of the hitch to resolve this complaintCustomer response
05/05/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.Initial Complaint
03/15/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
1/27/22, I executed a vehicle trade agreement with Ilderton; traded in a 2019 Jeep Wrangler for a 2022 Jeep Wrangler. Ilderton agreed to payoff the existing lease on the 19 Jeep Wrangler through ** ****. 2/14/22 I noticed that the auto-payment for the 19 Wrangler was deducted from my checking account by ** ****. I assumed that there might just be a delay in processing the payoff. 2/28/22, I checked the ** **** website and noticed that they account was still open and active. I called ** **** to inquire and was informed that a check had been received but not yet been credited to my account. ** **** stated that there were "missing documents" and that there was a "discrepancy" in the payoff amount. I asked for more detail and the agent was unable to provide. The agent promised to follow-up on my questions and return my call with more information. 3/1/22: No return call, so called again - the agent I spoke with was unable to provide specific details. Again, the agent promised to follow-up on my behalf and return my call with more information. 3/9/22: I had still not received any follow-up communication. I called ** **** again. I spoke with 4 employees - none of whom could tell me what was preventing ** **** from applying the check that had been received to pay off my account. I was advised that I needed to continue making payments on the lease - the next payment due on 3/12. I was further advised that the dealership needed to call ** **** to be told what the outstanding issues were. On 3/10/22 I contacted Ilderton Dodge - who assured me that everything had been submitted appropriately - but that he had then resubmitted all of the requirement paperwork by fax to ** ****. On 3/15/22 I contacted ** **** to determine if the account had been closed. I was informed that there were still issues with "missing paperwork" and a "discrepancy" in the payoff and that the dealer needed to contact ** **** for more information. I left another voicemail with Ilderton - no response yet.Business response
03/24/2022
Based on information provided by the customer, the lender who had the customers payoff did receive the payoff check in a timely manner and held the funds due to internal forms they wanted that differed from the standard forms we send for every transaction. We have since sent these forms and have called the lender to ask them to close the account for the customer and release the title. Any additional payments received by the lender will be refunded due to payoff decreasing and the payoff agreement at time of sale being higher. Any help we can provide to the customer we will make every effort to support.
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Contact Information
Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.