We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Orthodontist

L'Tanya Joy Bailey, DDS, MS, PLLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Orthodontist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/06/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My son‘s been going here for two years. We moved from Thomasville to advance about a year ago. We’ve been having some transportation issues but have been trying to get my son out to his appointments. He’s at the end of his treatment his braces should be coming off soon and I went to go reschedule an appointment and they told me that he could no longer go to that practice due to missed appointments. I believe that that is not fair as the transportation issues is beyond my control. I’ve tried taking him to a few other places but they’ve all said that once treatment is started somewhere Medicaid won’t pick it up somewhere else. And that we have to pay out-of-pocket to continue treatment. I don’t have that kind of money I’m just trying to figure out how we’re going to get his braces off now because of this.

    Business Response

    Date: 09/07/2022

    The patient refered to in the complaint began orthodontic treatment in our office on 05/22/2019. During this time the patient has had a total of 33 missed or changed appointments. Patients/Parents are informed before the initiation of orthodontic treatment that they must come every 4 to 6 weeks for adjustments or detrimental effects will result. Our practice is not responsible for a patient’s transportation. It is Dr. Bailey’s sincerest desire to complete every patient that she accepts ideally. I would like to remind anyone involved in the patient’s case that patient’s behalf ever contacted our office to notify us of an address change. Numerous phone calls were made from our office to contact responsible parties with no answer nor returned calls. Since starting treatment patient’s hygiene has always been poor with broken appliances 13 times out of the 15 times that we saw the patient. We have made arrangements to see the patient again however I must reiterate that without the patient and the responsible party’s cooperation, competition of patient’s orthodontic treatment is expected to be less than ideal.   

    Customer Answer

    Date: 09/07/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and I accept it. I have a meeting/consultant tomorrow morning to hopefully continue on with his treatment 

L'Tanya Joy Bailey, DDS, MS, PLLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.