Complaints

• Initial Complaint

  01/19/2025

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  Subject: Complaint Against C.A.T. Towing and Recovery LLC Unethical Practices and Lack of Transparency To Whom It May Concern,I am filing a formal complaint against C.A.T. Towing and Recovery LLC for predatory towing, excessive fees, and lack of transparency.1. Unjustified Towing:My first vehicle, totaled and awaiting pickup by my insurance company, was towed without notification, despite having a valid parking sticker and being in the correct spot. My second vehicle was also towed because the parking pass was not in the correct place, despite being parked properly. I was charged $360 to retrieve this vehicle, which I believe is excessive.2. Cash-************************ only accepts cash payments, a policy not disclosed on their signage or website. This lack of transparency places unnecessary burdens on customers.3. No Receipt Provided:I was promised a digital receipt for my payment, but I never received one despite repeated requests.4. Unreachable ******************* lists only one phone number, which is rarely answered. I had to call over 100 times from a different number to get through. They also require appointments to retrieve vehicles, contrary to their claim of being open 24 hours.5. Pattern of ******************************** is known to tow vehicles that are legally parked without valid cause. Residents believe this is an ongoing issue designed to exploit consumers.6. Potential Collusion with Apartment Management:I suspect my apartment management is profiting from these unjustified tows, as many residents report similar issues, and management fails to address complaints.Resolution Requested:Refund of my $360 towing fee.Investigation into their predatory practices, cash-only policy, and potential collusion with property management.This companys actions are harmful, unethical, and exploitative. I urge the BBB to investigate and take action to protect consumers.

  Customer response

  01/29/2025

  I have not heard from the business in response to my complaint.

  
  

• Initial Complaint

  08/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  CAT towing removed my car from property at ******************************************************************************* without my permission saying it was illegally parked. This happened on 8/6/24. I thought the car had been stolen. No one contacted me that the vehicle was towed. I filed a temporary police report online. Then the guy at the home of 1701 ***** said the car may have been towed. Called the property manager office and they gave me the contact information for the tow company. I called them and they stated it cost $400 cash to get my car back. I met the tow guy and he charged $450 and refused to give me a receipt. That is so illegal. Why can't I have a paper receipt. The tow guy also caused damage to my vehicle. I have tried to contact the own but all calls go to ************. The guy lied about his name. He said he is *****. But others say he is *****. There are predatory tow laws that will not allow price gouging. Any business should provide a receipt for services rendered. If an area has tow away then there must be visible signs. This tow company behaves as a repo man coming to take your car. And how can they set one price to recover your property and then increase it when you show up to get your car? How can they scratch your car and then say they are not liable? There are many complaints about this unprofessional business.

  Customer response

  08/22/2024

  I have not heard from the business in response to my complaint. I have called the business and they refuse to assist me.

  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩