ComplaintsforTrinity Hope Associates, LLC

• Initial Complaint

  05/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been Contacted multiple times by someone claiming to be this company trying to collect a debt and threatening to *** me and report it to credit if I dont pay them on the spot. I work in banking and am a quality assurance agent- we take privacy and security very seriously and everything they are doing is a huge red flag in the banking industry. They claim its for an unpaid bill. They claim I got the bill multiple times. I have never had anything from this company or to collect a debt. My insurance has not sent anything saying I owe anyone anything so another big red flag. I advised the lady I pay my bills with my HSA card as I am unable to afford bigger bills and if I truly owed someone money I would have used my HSA card especially for such a small amount. They said it will goto collections and Ill be ***d and I said alright as what else could I have done to come up with money like that on the spot. I just gave birth and just spent thousands- Im dealing with a newborn and a daughter on the autism spectrum who gets zero financial aid- I have to use HSA. They call again and I tell them Im at work on an important call I only answered thinking the school was calling me for an emergency as they often due with my disabled daughter. I asked if I could call them back when I clock out at 4:30. She claimed they leave at 4:00 and dont have operating hours I could speak with them. So I cant call back and sort it out and Im expected to give my card over the phone to a stranger who has no proof I owe any type of bill???? I dont see how I can goto court over $200 something dollars with zero information on what I am responsible for. This place is rude, harassing, and impossible to get info about. A quick ****** search says what they are doing is a scam. They shouldnt be allowed to operate. Its my right to know what Im being charged for.

  Customer response

  05/28/2024

  I have not heard from the business in response to my complaint.

  
  

  

  Business response

  06/03/2024

  A thorough investigation has been completed in regards to the BBB customer review ID ******** by the consumer ******************* - *********************************************************************************  Account ****** was assigned to the office of Trinity Hope Associates for collections by our client, **** Emergency Medical Associates in the total amount of $215.16 for date of service December 15, 2023.  The Patient ID number is ****** and the charge ID for this date of service is 11239400.  After review we are closing the account and returning said account back to our client. We are contacting ******************* by mail explaining our action. ******************* may contact ********************* at ************ if she has any questions or concerns.  This correspondence is from a collection agency.  This is an attempt to collect a debt and any information obtained will be used or that purpose.

  Customer response

  06/03/2024

   I am rejecting this response because I do not have the itemized statement showing what services I was charged for and what this is for. I requested information from the number and was told they are unable to speak with me after 4:00 PM but prior to 5:00 Pm which would be within normal business hours. They have zero interest in assisting me in this matter. 
  

• Initial Complaint

  03/14/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I was informed by my employer that some lady contacted me at work as I had already left for the day. I then received a voicemail from ***** with Trinity Hope Associates (she identified it when I called as I couldnt understand that part of the voicemail as I assume she had intended). The conversation was polite to begin with and when calmly explained that I couldnt pay that hospital bill then and I most definitely cant now as my mother has recently passed and I have accrued more bills as she paid them prior. And I asked why she called my work and had rudely said cause I can! And I said well you can lose the attitude and she replied yelling how about you pay your **** ****! I used a few select words and hung up. That is NO WAY to get someone to pay even a *****! Im already stressed and struggle with anxiety and this definitely did NOT help with that! Empathy goes a long way!! I am considering contacting an attorney as I feel as though this was not ethical and possibly not legal in some aspects. ***** does NOT need to be in customer service!

  Customer response

  03/25/2024

  I have not heard from the business in response to my complaint.

  
  

  

  Business response

  05/22/2024

  After reviewing the BBB complaint number 21433782-BB5DC by the consumer *************************-************************************************************* 28602.  The account was assigned to office of Trinity Hope Associates for collection by our client **** Emergency Medical Associates for the total amount of $3609.00.  We are reaching out to ************************* by letter stating that due to her circumstances that we have reached out to our client and they have agreed to small monthly pays of $25.00.  If we need to push the payment date forward for 3 to 6 months we are willing to do so.  We ask that she contact our office if she agrees and we will mail out a payment book.  ************************* can reach out to ********************* at ************ if she has any questions or concerns.   This is an attempt to collect a debt and any information obtained will be used for that purpose. 

• Initial Complaint

  02/12/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I received a voicemail from ***** asking me to give her a call about my medical bills or else they will be talking to a lawyer. When I called her back she started of very nice, then when mentioned my mother had called and asked for a itemized reciept before paying she then began screaming that that's not true and threatening me with lawyers and jail time. I then hung up and she continued to harass me with phone calls

  

  Business response

  02/21/2024

  A thorough investigation has been completed in regards to the BBB complaint number ******** by the consumer *************************** - *********************************************************************************  28117.  Account ************* was assigned to the office of Trinity Hope Associates for collections by our client, Lake ****** Emergency Medical Associates on January 15, 2024 for the amount of $208.60 for date of service August 10, 2023.  After complaint was filed *************************** did submit payment of $208.60 to our client.  After review and due to the circumstances we have made the decision with our client to refund the amount of $208.60.  The account will be closed and reflect a zero balance.  A letter is being mailed with the refund and advising that the account has been closed and reflects a zero balance.  If you have any questions please contact ***** at ************.  This correspondence is from a debt collection agency.  This is an attempt to collect a debt and any information obtained will be used for that purpose.

• Initial Complaint

  12/04/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Received a collection letter from Trinity Hope for the amount of $71.58 For a client: **** ****** ********* ******* ********. I called Trinity (Tonya) and asked if I could get a copy of the invoice from the Hospital; she mentioned that we have received '4' letters, and it was a third party doctor. I mentioned I have no such letter. (What is interesting is that Trinity has my current address since August, but **** ****** has my old address, so sounded fishy). I indicated I will pay as soon as I get an invoice with the itemized details. She rudely responded that the collection letter is the bill itself. So, I called up the **** ****** Hospital billing department, and they opened up my file from January of this year and mentioned that the amount I owe them is 'zero'. So now I think this looks definitely like a scam. Not offering an invoice, not offering the name of a physician or services provided and threatening me regarding calling *******. I agree I had used the emergency services in January at the **** ****** *** ******, and paid the amount owed of $1690.00 on Feb 27, 2023. Where did the additional $71.58 come from, and why wouldn't they provide me details so I can pay it if is legit, I don't know. Threatening doesn't make the problem go away. I don't know how to solve this anymore, especially when I called Trinity - the number on the letter, it sounded like a residence, and not an office.

  

  Business response

  01/04/2024

  A thorough investigations is in the process of being done in regards to the BBB complaint number ******* by the consumer ***** ***** - *** ***** ** * ************ ****  *****.  Account ************* was assigned to the office of Trinity Hope Associates for collection by our client, **** ****** ********* ******* in the amount of $71.58 on November 20, 2023.   We are in process of receiving an itemized statement from our client **** ****** *********.  As soon as we receive we will certify this information to Mr. *****.  The information that ***** ***** sent to us in the amount of $1690.00 is from **** ****** ******** ******* ****** and is not our client.  This balance is not for services rendered by **** ****** ******** but the medical staff who provided his care which is **** ****** ********* *******.  We will be glad to provide any information we can to help resolve this situation. If Mr. ***** would like to speak with us concerning this balance and our client please contact Susan at ************.  This is an attempt to collect a debt and any information obtained will be used for that purpose.

  Customer response

  01/04/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and as soon as I get an itemized statement like they indicate, I will submit it to my insurance for processing. Till I get this certified statement, there is nothing I can do; my insurance company will not accept anything less. The case should remain open. 

• Initial Complaint

  02/23/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I was contacted by Trinity Hope as a debt collection agency. When they called they asked for my name, I confirmed who I was. I informed them I do not give out DOB or SSN. I have dealt with them before. During this call I did not remember getting any mail, but later realized I have. At that time I had been sent letters about a medical bill with a hospital. I have medicaid and during these times have used it completely. I contacted the billing offices of ALL doctors accosciated with the hospital, and not one has an outstanding bill. Also on that day they gave me, I have no appointments that were done and there is no record of even an ER visit. No one has forwarded anything to a debt collector, ever contacted me, or has any record of any services provided on that date. The account number that I was given by the debt collector is not even one that the hospitals or doctors office have.

  

  Business response

  03/01/2023

  A thorough investigation has been completed in regards to the BBB complaint number ******** by the consumer ****** ******** **** **** ****** ***** ** *** ** ******* ** ***** ******* ****** was assigned to the office of Trinity Hope Associates for collection by our client, **** ********* ******* Associates and **** ************ in the total amount of $1,215.00. I am showing that insurance paid all but $3.00 for dates of service 11/5/21, 12/3/21 and 2 charges for date of service 12/15/22.  For date of service 12/7/21 there is an amount due of $1,203.00.  The Patient ID number for each of these charges is *****.  The Charge ID number for the date of service 12/7/21 is ******.  ****** ******* should contact the billing office for **** ********* ********* ******* Associates at 1-866-452-9695.  She can speak with a representative concerning insurance filing on this account balance of $1,203.00 as Trinity Hope Associates is a collection office and is unable to file the patient's insurance.  ****** ******* may contact Willa ****** at 828 394-4405 with any questions or concerns.  Willa will help get this matter resolved for ****** *******. This correspondence is from a collection agency.  This is an attempt to collect a debt and any information obtained will be used for that purpose.

  Customer response

  03/01/2023

   I am rejecting this response because:
  
  I contacted the company and the amount on 127/21 was already paid through insurance. So that money is not owed.  I did owe the $12 in co-pays and that will be paid to the company.  If they verified information before contacting people then they wouldn't have these comolaints.complaints.

  Also, if they had given me the correct phone number to contact then this could have been resolved. Without me having people telling me off and hanging up on me. 

• Initial Complaint

  11/10/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I received A debt collection notice dated 11/7/2022 for $452.00 for account number ************* The phone number listed was 828-394-4142. This bill claims that Trinity Hope Associates had to refer our account to their attorneys. It asks for a check/ money order There is not a date of service referenced, and does not include a patient name. This looks fraudulent and should be investigated.

  Customer response

  11/22/2022

  I have not heard from the business in response to my complaint.

  
  

  

  Business response

  12/01/2022

  Trinity Hope Associates is the collection agency for **** ****** ********* ******* **********.  **** ****** ********* ******* ********** is the physicians portion of an emergency room visit to **** ****** ******** ******* ******.  This is not a fraudulent debt.  I have reached out to our client and have requested a statement be mailed to *** *******.  The date of service and patient name is not provided on the notice that was mailed from our office to protect the patients privacy.  Contact Willa at 828 394-4405 for help in the matter.

• Initial Complaint

  07/13/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I was just recently contacted by Trinty Hope Associates on 6/22/2022 via phone call. They stated that I owe the amount of $130.00 to **** ***** ********* **** for year 05/16/2016 and the amount needed to be paid today!. This phone call is the first that I have heard of the bill. Then I was later contacted a second time by Trinity Hope Associates on 07/11/2022 with a predated letter from 06/21/2022 demanding that I pay180.00 instead of 130.00. I don't know if the bill is mine. This the first time I've heard anything about it. I don't understand how 130.00 was demanded over the phone on 6/22/2022 and then demanded 180.00 via mail, with a letter posted dated from 06/21/2022 before I even spoke to anyone about the unknown charges. Over 6 years is a very long time to let someone know about a medical bill and then with all the discrepancies. I'm leary of this company and feel that I am being swindled.

  

  Business response

  07/19/2022

  Account # ****** in the name of ******* ** ******* has been resolved as of June 27, 2022.  The account has been closed and was not reported to Equifax.  There was not any damage to Ms. ******s Equifax credit report.  

• Initial Complaint

  11/10/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Trinity hope associates is harassing me by phone for money. I’ve called the credit dept. as to this and they have nothing on file and they think Trinity hope associates is scamming me for money.

  

  Business response

  11/18/2021

  A thorough investigation has been completed in regards to the BBB complaint number ******** by the consumer ***** ****** - **** ***** **** * ******** **  *****  Account ************* and ************* was assigned to the office of Trinity Hope Associates for collection by our client, ****** *** ***** ************* in the amount of $120.00 on November 1, 2021. Trinity Hope Associates was notified by our client, ****** *** ***** *************, Monday, November 15th, 2021 that Ms. ******'s account had been paid in full before the account was assigned to Trinity Hope Associates for collections.  Account ****** has been closed with a zero balance.  This account has not been reported to Equifax.  When this account was assigned to Trinity Hope Associates for collection we reached out to ***** ****** as a courtesy.  One call was made to ***** ****** on November 3, 2021.  ***** ****** called Trinity Hope Associates on November 10, 2021.  This is not harassment nor a scam. This correspondence is from a collection agency.  This is an attempt to collect a debt and any information obtained will be used for that purpose.

• Initial Complaint

  09/30/2021

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I am receiving bills from over 4 years ago. As far as I can tell from my insurance, the cost of services was paid in addition to my copayment at the time of services.

  

  Business response

  10/06/2021

  A thorough investigation has been completed in regards to the BBB complaint number ******** by the consumer ***** ********* - **** ********** **** * ******** **  *****.  Account ************* was assigned to the office of Trinity Hope Associates for collection by our client, ********* ****** Care in the amount of $169.07 on June 25th, 2020.  After review of the clients notes and due to the confusion on this account a decision has been made to close and return the account to the client.  Trinity Hope Associates is closing the balance of $169.07 due to the lack of transparency from our client, ********* ****** Care.   Trinity Hope Associates apologizes to ***** *. ********* on behalf of our client, ********* ****** Care.  Trinity Hope Associates was not aware of the issues on this account. A letter is being mailed to ***** *. ********* advising that account ************* is being closed and will be removed from her Equifax credit report.  This correspondence is from a collection agency.  This is an attempt to collect a debt and any information obtained will be used for that purpose.

  Customer response

  10/06/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩