Complaints

This profile includes complaints for Trinity Hope Associates, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Trinity Hope Associates, LLC

  Hudson, NC 28638-2437

  
• 

  Trinity Hope Associates, LLC

  PO Box 701 Hudson, NC 28638-0701

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a voicemail from ******* asking me to give her a call about my medical bills or else they will be talking to a lawyer. When I called her back she didnt answer and the vm told gave no information besides leave your name and number. I originally gave her information but then thought this had to be fraud because my card got hit with fraud. She screamed, cussed at me, told me that I needed to start acting like I paid my bills since I explained to her that I would always pay my bills I owed. She threatened me with lawyers and jail time. By this time she ****** me off so I told her they couldnt put against my credit anyway with the new laws and if this was legit then the hospital or someone that was professional needed to contact me and if not it would be a cold day before I ever gave her money. I think it is fraud and if not the ** or hospital needs to hire a legitimate company for medical collections. I still dont think she is a legit company. I then hung up and she continued to harass me with phone calls and threats. If there is a bill I now think the debt should be forgiven due to harassment and not following any proper procedures. I would like to see the hospital or ** hire someone professional to handle their business. This woman sounds like someone that would steal you blind.

  

  Business Response

  Date: 04/03/2025

  A thorough investigation has been completed in regards to the BBB complaint number #******** by the consumer ***** ****** - 21 Divot Ct - Hickory, N.C.  28601.  We have an account that was assigned to the office of Trinity Hope Associates on January 13, 2025 for **** Emergency Medical for the Date of Service May 16, 2024 in the amount of $330.06.  After reviewing this account we have closed this account in our office and returned account to our client.  This correspondence is from a collections agency.   This is an attempt to collect a debt and any information obtained will be used for that purpose.

  N.C. Department of Insurance Permit #*********

• Initial Complaint

  Date:02/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the second time in 2 years, this company has told me that I owe them money when I have already paid off my balance with the health care company. When I contact the service provider's company they say they will let them know but then a year later I get the same call. I just want resolution that my account is closed with trinity hope associates.

  

  Business Response

  Date: 02/18/2025

   A thorough investigation has been completed in regards to the BBB complaint #******** by the consumer ******* ****** -  3008 Circles End - ****************** N.C.  28226.  Account #****** was assigned to the office of Trinity Hope Associates for date of service September 2, 2022 by our client ************************ for the total amount of $374.00.  After our representative spoke with ******* ****** on February 5, 2025 and he explained that he had paid the balance on this account directly to our client we reached out to them to verify the balance.  We did receive information that payment on said account was paid to them in September 2024 but payment was not reported to us.  A letter has been sent to ******* ****** explaining the circumstance and assured him that payment has been applied to his account and account has been closed reflecting a zero balance.  We do apologize to ******* ****** for any inconvenience this may have caused.  If we can be of any other assistance, please contact ***** at ************.  This is an attempt to collect a debt and any information obtained will be used for that purpose.

  N.C. Department of Insurance Permit #********

• Initial Complaint

  Date:01/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Threatening Harassment

  

  Business Response

  Date: 03/11/2025

  A thorough investigation has been completed in regards to the complaint #******** by the consumer **** B ********* - **************** - Hickory, N.C. *****. **** B ********* account #****** was assigned to the office of Trinity Hope Associates for collection by our client ***************************** and ***************** Emergency Medical for a total amount of $844.00 for dates of service June 3 2024, June 4, 2024, June 5, 2024 and July 22, 2024.   After reviewing the circumstance surrounding these accounts we have closed and return said accounts to our client requesting accounts to be closed reflecting a zero balance.  These accounts are no longer in our office and **** B ********* is no longer responsible for balance.  This correspondence is from a collection agency.  This is an attempt to collect a debt and any information obtained will be used for that purpose.

  N.C. Department of Insurance Permit #*********

• Initial Complaint

  Date:01/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 17th, 2025 around 1500 I received a phone call from ********** demanding that I pay a collections fee of approximately $74 from a hospital visit from a woman who was extremely rude and condescending. As an individual that is highly aware of online scams, I stated that I would not be paying her over the phone, but if there was an option to pay online instead. She demanded that they did not have any other option to collect payment other than through a phone call and by me giving her my card information. Then, she goes on to state my entire social security number and date of birth, without verifying my identity beforehand. The only way she was able to identify me was by her asking if my name was ****** ******, to which I stated yes. By her stating my entire social security number without verifying who I was, it disturbs me deeply that she would be so bold to state my full identification without 100% verifying who I was. Now, I worry that anyone can call on the phone line, claim they are me, then receive my personal information. This is extremely unethical and disheartening. Once she provided me no other option than to pay over the phone, I referenced someone to her that would be able to help and clear this situation, but she then began to belittle and claim that I was too old to be referencing someone else for her to speak to. I then repeated that Im not paying her over the phone and giving my card information to someone I did not know, to which she stated that she would see me in court. I am absolutely appalled by the audacity and rudeness of this woman and I request that this situation be investigated. Especially provided that I expressed a willingness to pay, just a desire to specifically do so in a way I would be guaranteed a receipt from the transaction (via online portal or mail). It is a clear lack of professionalism and observable mishandling of personal information that no legitimate place of business should demonstrate

  Customer Answer

  Date: 01/28/2025

  I have not heard from the business in response to my complaint.

  
  

  

  Business Response

  Date: 02/04/2025

  A through investigation has been done in regards to the BBB complaint number ******** by the consumer ****** J ****** - 293 Twin Valley Dr. - Clemmons, N.C. 27012.  Account #****** was assigned to the office of Trinity Hope Associates for dates of service December 15, 2022 and May 4, 2023 by our clients Lake ****** ***************** and Lake ****** Emergency Medical for a total amount of $74.81.  We are sorry for any inconvenience we may have caused ****** ******.   To prove to ****** ****** that we are a licensed collection agency she asked that we verify her information.  Also, our client offers payment arrangements as low as $25.00 a month in which she refused.   Therefore, we have closed and  returned said accounts to our clients and no long have these accounts in our office.   If we can be of any other assistance, please contact ***** at ************.  This is an attempt to collect a debt and any information obtained will be used for that purpose.

  N.C. Department of Insurance Permit #********

   

• Initial Complaint

  Date:12/14/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has contacted me for months over debt from ER visits last year. I have made payments on the debt, and always let them know when my contact information changed, and even when I got a new debit card, we agreed to $26 a month on the 4th Friday of the month and yet *******, the woman who owns this business still threatens me with court, and she DOES NOT IDENTIFY HERSELF AS A DEBT COLLECTOR NOR AS THE BUSINESS TRINITY HOPE ASSOCIATES, and I have the voicemails to prove it, nor has she ever read the mini ******** Im sure that alone is unethical and probably really illegal. Im at the point where I could care less what money I have gave them, they can take me to court, because I have more then enough evidence to prove that they have tried to illegally get money, even when Ive stated numerous times I cant afford to pay them more, Im sick and tired of being threatened with court, or made to feel stupid, Ive dealt with debt collectors before who Ive happily paid because they maintain legal practices, this one does not!!!

  Customer Answer

  Date: 12/24/2024

  I have not heard from the business in response to my complaint.

  
  

  

  Business Response

  Date: 01/08/2025

  A through investigation has been done in regards to the BBB complaint number ******** by the consumer ******* ****** - ***********************************************************************  Account #****** was assigned to the office of Trinity Hope Associates for different dates of services ranging from October 25, 2022 thru November 22, 2023 by our clients Lake ****** Emergency and **** Emergency Physicians for a total amount of $1988.69. Total balance left in our office is $1713.69.  We are sorry for any inconvenience we may have caused ******* ****** and have decided to closed and return these accounts to our client, so they are not longer in our office.  A letter has been mailed to ******* ****** notifying her of this decision.  If we can by of any other assistance please contact ***** at ************.  This is an attempt to collect a debt and any information obtained will be used for that purpose.

  N.C. Department of Insurance Permit #*********

   

  Customer Answer

  Date: 01/09/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

• Initial Complaint

  Date:12/11/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/11/2024 I was contacted by Trinity hope telling me I had an outstanding balance from **** regional that had been sent to collections already and I needed to pay or I would be sued. I was not given a written 30 day notice that they were doing so. I was also not given an option for financial assistance though I was actively seeking ******** assistance. All of which should have been done before hand according to the fair billing and collection for hospital and ambulatory surgical facilities section of the general assembly. The woman *** called me also decided it'd be appropriate to try to keep me on the line after I told her I needed to go because it was raining and I was trying to drive home telling me how I needed to change my attitude because doctors need to get paid too and how much of a problem it is to seek medical care and "not take responsibility" for billing. And how her husband has thousands of dollars in medical debt and she just pays on it little by little and the doctor *** treated me was her husbands doctor also and she knows he's a very good man and doctor and it isn't right for me to think I can just not take responsibility. Which seems very inappropriate and ignorant to keep someone on the line about considering not everybody has the same situation. Some cannot afford to "just pay."

  Customer Answer

  Date: 12/22/2024

  I have not heard from the business in response to my complaint.

  
  

  

  Business Response

  Date: 01/08/2025

  A through investigations has been done in regards to the BBB complaint number ******** by the consumer ****** **** - **********************************************************  28602.  The account #****** was assigned to the office of Trinity Hope Associates for collections by our client **** Emergency Physicians on September 3, 2024 for the amount of $828.00 for the date of service May 10, 2024.  We have no control over the amount sent over for collections from our client.  We also have no control over applications for ************ or Financial Assistance.  We have decided to close and return the account to our client with notification that ****** **** may be applying for Financial Assistance.  A letter has been mailed to ****** **** informing her of this decision.  If we can be of any other assistance please contact ***** at ************.  This is an attempt to collect a debt and any information obtained will be used for that purpose.

  N.C. Department of Insurance Permit #*********

  Customer Answer

  Date: 01/08/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

• Initial Complaint

  Date:11/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted by this company, Trinity ***************, claiming that the $104.50 due on my account by 13 August 2024 has not been paid. My records show that I made a payment via the anesthesiologist's website *********************************** on 19 July 2024. I have advised TH&S of this but they claim the **** records do not reflect this payment. I pointed out that if this bill had not been paid in July as my records indicate, why have I not received another bill from the ************ *****, their very rude representative then tried to claim that issues with the **** that tied up mail for 2 weeks was likely the reason I never got another bill. When I tried to explain to her that it was much more likely that I did not receive another bill in September, October, or November beause it had already been paid, ***** **** up. This outfit is a low-rent collections agency that wants to threaten garnishing wages, law enforcement actions, etc. to scare people into sending them money. I recommend any business needing collections help, to stay clear of these guys as they will say and claim anything to get you to send them money.

  

  Business Response

  Date: 12/11/2024

  A thorough investigation has been completed in regards to the BBB complaint number ******** by the consumer ***** ***** - ********************************************************************************* 30132.  We have an account that was assigned to our office on November 11, 2024 for Radiance Anesthesia for Date of Service June 10, 2024 in the amount of $104.50.  We are reaching out to our clients billing office to check balance of account as ***** ***** states she paid our client on July 19, 2024.  Is is the responsibility of our client to report any payment made to them to so that we can post payments and close out the account.  If we find that payment was made and not reported we will close out the account and refund the $104.50 with an apology letter to the consumer ***** *****.  If we find that payment has not been received, we will request that the billing company write off the balance of $104.50 for any inconvenience this may have caused leaving ***** ***** with no patient responsibility.  Again, we are sorry for any inconvenience this may have caused ***** ***** and are working to clear this issue.  This correspondence is from a collection agency.  This is an attempt to collect a debt and any information obtained will be used for that purpose.

  N.C. Department of Insurance Permit #*********

   

• Initial Complaint

  Date:09/25/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a call from someone named ******* from trinity health she threatened me to get an attorney and told me that I owed 300+ for a bill from **** regional I cannot even remember the last time I have been to that hospital told me that if I dont pay the bill they was going to serve me papers and even jail time she didnt send me an email or anything proving I owed them money she then made me set up a payment plan to make ever month until I paid the balance off

  

  Business Response

  Date: 10/30/2024

  A thorough investigation has been completed in regards to the BBB complaint number ******** by the consumer ****** ******* - *******************; - Hickory, N.C.  28602.  We have two accounts assigned to our office.  The first account was assigned on May 18, 2022 for **** Emergency Medical for a Date of Service November 29, 2021 in the amount of $171.15 and the second was assigned to our office on Sept 15, 2022 for Lake ****** Emergency Medical for Date of Service April 18, 2022 in the amount of $218.46.  The Patient ID number for both charges is #*****.  I am showing that Insurance was filed and paid on each account the balance owing is patient responsibility.  We do apologize for any misunderstanding concerning this debt.  We have asked that the Client mail an itemized statement to ****** ******* in regards to these two dates of service.  This correspondence is from a collection agency.  This is an attempt to collect a debt and any information obtained will be used for that purpose.

  N.C. Department of Insurance Permit #*********

• Initial Complaint

  Date:07/29/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is bullying and harassing me over hospital bills ************** does not allow this. It is illegal It is illegal to threaten legal action It is illegal to put hospital bills on a credit ***ort in ************** When I told them that I knew these laws then they switched and tried to make me feel sorry for all the unpaid bills the hospital bills I carry platinum BCBS and **** gets 80% guaranteed of whatever they want to charge me. Guaranteed. I can easily go somewhere else. And I plan to call and ask them. I own 3 business in this area I am a 57 year contributing member of my community on more levels than I can count I will not be lied to or bullied or pressured by a company that is a shell Have you looked at their ********* It not even in English!!!! Just a bunch of symbols with some English here and there The only profile that is associated with the site is FAKE. The profile that speaks positive about them is just set up to do that every few months. When you look at the history thats all thats on there You allowing them to be in the BBB and *** like they are local and ***utable is DISGRACEFUL to your brand. And if they do try to take illegal action against me I PROMISE you. I will list you in all my filings in court in response. Handle this now and call me to confirm you have let them know their illegal practices will not be tolerated ***************** Member Catawba County Chamber of Commerce Member ************** / South Carolina Chamber of Commerce

  

  Business Response

  Date: 08/21/2024

  A thorough investigation has been done in regards to the BBB complaint number #******** by the consumer *************************-P O Box 1303-*******, N.C.  28603.  We have four accounts they were assigned to the office of Trinity Hope Associates by our client **** Emergency Medical.  Date of Service December 1, 2021 for the amount of $74.24 was assigned July 2, 2022, date of service December 1, 2021 in the amount of $3.13 was assigned on 7-6-22, date of service January 1, 2022 in the amount of $201.35 was assigned July 7, 2022 and the date of service February 21, 24 in the amount of $121.34 was assigned to our office on July 29, 2024.  We are sorry if *********************** feels these debts are not a valid debt but we have no control over what our client sends over electronically.  After review we have decided to close and return these accounts to our client.  A letter has been sent to *********************** to inform her of this decision to have these accounts closed and returned .  If we can be of any other assistance, please contact ***** at ************.  This is ab attempt to collect a debt and information obtained will be used for that purpose.

• Initial Complaint

  Date:07/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Trinity Hope Called me about an alleged bill I owe. The lady could not verify any medical bills. She also couldnt confirm which hospital or doctor this bill was for. She had no information to confirm or validate my identity. She kept giving me an amount of $183 owed however I have never received a bill for this amount. She told me I am lying that I spoke with her company in October of 2023 in depth where I agreed the debt was mine. I told her to listen to the phone call then because I have not spoke with this company before, not anyone regarding the amount she keeps insisting I owe. She was threatening about a lawyer. I simply just asked why I havent received a bill prior to this going to collections? I have never even received a letter from Trinity Hope at all about them having this medical bill. The rude lady interrupted me said you know you owe it and then hung up the phone. Because the amounts she states doesnt align with any bills I have ever received I am highly concerned this is a scam and not legitimate collection agency.

  

  Business Response

  Date: 08/21/2024

  A thorough investigations has been done in regards to the BBB complaint number ******** by the consumer *********************-******************************************  Account #************* was assigned to the office of Trinity Hope Associates for collections by our client, **** Emergency Medical in the amount of $183.02 for a date of service May 20, 2023 on October 16, 2023.  We are sorry if ********************* feels this debt was not a valid debt but we have no control over what our client sends over electronically.  After review we have decided to close and return said debt to our client.  A letter has been sent to ********************* to inform her of this decision to have debt closed and returned.  If we can be of any other assistance please contact ***** at ************.   This is an attempt to collect a debt and any information obtained will be used for that purpose.

  Customer Answer

  Date: 08/21/2024

   I am rejecting this response because:
  It doesnt address the issues of the lady using threatening tactics while I was trying to communicate to even see if the bill was valid. Then to hang up on me when I am questioning why I have not received an official letter from this specific bill collector affording me the right to dispute this in writing. This doesnt follow regulations in order to collect a debt. Nobody should ever have a phone call with whom of which didnt even go through a process to identify they are speaking to the correct person or just pay some random people over the phone who they have never heard from. Then to get threatened because I dont know who I am talking to and they not willing or wanting to verify anything.