Complaints

This profile includes complaints for Superior Association Management, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Superior Association Management, LLC has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Superior Association Management, LLC

  16501 Northcross Dr Ste D Huntersville, NC 28078-5040

  
• 

  Superior Association Management, LLC

  PO Box 2427 Huntersville, NC 28070-2427

  
• 

  Superior Association Management, LLC

  15720 John J Delaney Dr Charlotte, NC 28277-3430

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/15/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/20/24, a tree behind my backyard fell on my fence. I informed the *** immediately that morning. Ive received few messages from the *** informing me that its not there responsibility and it would be my homeowners insurance responsibility instead. My HI isnt responsible for the issue and wont pay for it. I informed the *** company of the trees falling and the water rising causing the trees to fall (a tree specialist that I had come out confirmed). I informed them of this is Jan 2024 (this happened 11 months later). The *** company promised they had someone coming out monthly to check on the water and trees. This issue happened to to negligence and the company is still being negligent handling this matter. They have given excuses to not pay for it and even stated that my fence was never approved. My fence was approved by ******** ******* of Superior on 01/25/22. My fence was installed perfectly by Champion Fence. I have all of the emails with evidence. I am requesting that the company pay for my fence, ensure the trees will not fall again (require monthly check-ins), and give two months free of *** fees for not providing assistance. I need this resolved as fast as possible because the hole is big enough for my dog to fit through or really any animal (this is unsafe). I would also appreciate an apology email and approval that was my fence was approved so this doesnt come up again.

  Business Response

  Date: 01/22/2025

  The homeowner is correct, they did get an ARC form approved for the fence, however,

  we had some concerns about the length of the fence and that it may not have been built according to the approved ARC form thus the delay in answering.
  

  It has come to our attention that this owner did not build the fence according to the approved ARC form.The fence should only be 21 feet from the back of the house,

  however, after recently measuring the fence, it was found that it is 21 feet extended out from an existing privacy fence making the fence (***** feet long) and too close to the tree save area. ****************** has guidelines about building the fence to close to the tree save area.  This owner needs to reach back out to the community manager to handle this issue at  **************************************************************
  

  Thank you,
  

  Customer Answer

  Date: 02/07/2025

   
  I am rejecting this response because:
  

  I have reviewed the **** response to my BBB complaint, and I do not accept the explanation. The deflection and focus on the length of my fence is a diversion from the core issue: a tree on *** property fell and damaged my fence in December, and the *** has failed to address this urgent safety matter despite my numerous attempts to resolve it.

   

  To clarify, I have documented evidence that the fence, including the additional 21-inch layout, was approved by the *** *** at the time. The claim that the fence was not built according to the approved ARC form is baseless and appears to be an attempt to avoid taking responsibility for the damage caused by a tree on their property.

   

  Given their delayed and inadequate responses, I will not be reaching out to their community manager as suggested. I have already made every reasonable effort to resolve this issue. I now expect the *** to take full responsibility for the damages and provide a timeline for immediate ***airs.

   

  Sincerely,

  Acacia ******

  Business Response

  Date: 02/07/2025

  The homeowner did not build their fence according to the *** that was approved. The fence is approved to go 21 feet from the back of the house not 21 feet from the existing privacy fence.

  The fence should have been installed per the approved ARC form and according to Mecklenburg County regulations regarding Tree Save areas.

   

  Thank you,
  

• Initial Complaint

  Date:12/03/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During Covid 2020 I had some late payment or missed payments. 2022- I tried to Reconcile the fees requested to go for the board, however it was denied by the management company. 5/2024- I attempted again to have Fees removed by having the cashiers check with an agreement that if it was cashed there would be zero balance. The company cashed the check which in return was supposed to have a zero Balance. 7/2024- Received a new statement they did not include the cash cashier check balance on it. When I reach out to the management company, she told me that they Cash the check but did not agree to zero balance. I dont feel as though that was fair as they should have cash the check. And also it was not taking any consideration to the new balance. As you can see Ifees removed by having the cashiers check with an agreement that if it was cash, there would be zero balance. As you can see annual payment amount which is $200 for the last four years has been paid on time, however I continue to still get assessed late fees. I need help trying to get this resolved or some type of resolution because the late fees that keep being assist quarterly equal almost $600. Based on the amount of Amount of payments I have paid over the last four years it is well over the annual $200 dues plus late payment fees.2020 I paid $240 2021. I paid total of $300 2022. I paid a total of $240 2023. I paid the total of $240.2024. I paid the total of $240.Every year the total annual dues were 200$Please see copy of payment history and also cashiers check that was cash with agreement stating it would be a zero balance

  Business Response

  Date: 12/16/2024

  Please note that this is not a BBB complaint. Superior does not have the authority to remove late fees. The request to remove late fees has been presented to the Board of Directors multiple times and has been denied on each occasion due to the homeowners consistent delinquency. Any questions or concerns the homeowner has should be directed to the board, as Superior is not responsible for making decisions on behalf of the community.
  

  Customer Answer

  Date: 12/17/2024

   
  I am rejecting this response because:
  On multiple occasions, have asked for fees to be removed and be discussed with management or board members. I have asked on multiple occasions, most recently, *** stated that the board was cracking down, but they never addressed or reviewed my request. I have received no documentation from any of the meetings to show my requests. Ive requested to even be on a participant of the board since 2009 but not one addressed and also would love to attend one of the boardmeetings to speak with the board members myself. A hearing or payment plan doesnt seem to be on plans from management company. I would like to speak with the board myself to explain the issues in detail better, but the management ************* does not provide any details of when the meetings are or send anything to the home. As you can see that I have paid the fees in abundance of what is for the annual amount. It has been many years trying to get this resolved

  Business Response

  Date: 12/19/2024

  his complaint is not directed at Superior. To clarify, we have no involvement in the owner's repeated late payments over the years or the resulting late fees assessed according to the CCRs.
  The decision regarding payment plans and the waiver of late fees rests entirely with the board. There have been instances where payment plans were not honored, and late payments have persisted for years. Ultimately, the owner's issue lies with the ongoing late payments and the board's refusal to waive the late fees, despite repeated requests.
  Superior has no involvement in the owner's payment history or their failure to adhere to the payment plans. Additionally, we are not responsible for the boards stance on waiving the late fees.
  

  Customer Answer

  Date: 12/19/2024

   
  I am rejecting this response because:
  
  I have requested to be present and speak with board members at the board meeting To ask for reduction/removal  of late fees since 2020 and it has never happens.
  

  I am a nurse so during Covid pandemic was out of work, a request to have fees removed were still denied. I could not understand at that time while they would not remove the fees due to the pandemic and people not working. So many opportunities were in place for relief and but request was still denied.  However, all annual dues have been paid since 2020.
  Can I receive documentation or information showing the request discussed during the meetings?

  Also in 2020. I had an issue with an individual constantly breaking/entering squatting in my home and reached out to the *** for assistance and could not receive any help. The suspect was one of the homeowners children. Eventually, the suspect was caught and charges were pressed. I dont understand the purpose of the *** If they cannot help the homeowners. Lastly, why couldnt a payment plan been in place to prevent the late fees from occurring? It appears that the *** is not for protection to the homeowner. 
  

  I am asking for reduction or removal of fees since 2020 and would like to attend *** board meeting? 
  

   

   

  
  

• Initial Complaint

  Date:02/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have owned my home for over three years. This company has misapproriatex my payments to the wrong account TWICE. I tried to urge others to check their records on the ******** page only to be met with the board deleting my comment because they felt I was inappropriate. When you call the company they constantly blame a third party for everything. I have my HOA payment being sent automatically from my bank. They literally cashed my check on ******* 31 for ******* dues. It was mailed from my bank on the 19th. They then posted my payment along with a $20 late fee on February 1. They have no accountability because they hide behind a third party to collect their fees. I have never had a legitimate late fee charged to my account and they have had to refund all of them. Including this one for feb 1 because I have a copy of the cashed check. I can only imagine how they are s******* over others that dont have this access. I will never pay them any way but through my bank because if I hadnt I would have no proof of them cashing it. They are the worst management company I have ever experienced and I have owned four homes. I would not recommend them to ANYONE! We have also had an increase in dues EVERY YEAR SINCE I MOVED IN AND NITHING HAS BEEN DONE THAT IS AN IMPROVEMENT. ******* did refund this late fee but I should not have to tell them how to do their job. Stop hiding behind a third party. This is to make others aware of their shady activity to me and likely MANY, MANY more!!

  Business Response

  Date: 02/28/2024

  We are grateful for homeowners when they reach out to us with concerns, however, we are experiencing delays in receiving mail just as many other businesses are at this time. Depending on when the homeowner sends their check each month, sometimes there are timing issues with the post office delivery. There are a few other ways to pay as well.  We do not hide behind 3rd party vendors. It is just what we are experiencing at this time.  We do not hold payments and our goal is not to charge folks erroneous  late fees. We are sorry for any inconvenience the homeowner experienced.  Please remove the employees name from this complaint.  Thank you.
  

   

• Initial Complaint

  Date:02/14/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter from *************************** (the account manager for our subdivision) about an alleged violation. In the letter, a lien is threatened to be put on my house. Given the seriousness of this threat, I've decided to reach out to you file a complaint against Superior Association Management. They have harassed me nonstop for the past 5 months! I told them in multiple emails that they are causing me significant emotional stress and that it's ridiculous to ask me to pay a fine based on a hearing that I wasn't notified about.Here are the circumstances in detail.1. I received a violation letter about a leaning fence shortly after I moved out of my house in ************.2. I informed ****** (the account manager for the subdivision) that it would take me some time to fix the fence.3. ****** scheduled a hearing and didn't inform me about when this hearing would occur. I emailed her my new address and told her I never received a letter about a hearing (because I moved) and don't know when it will happen. She went forward with the hearing anyway knowing full well that I don't know when or where this hearing will take place.4. Prior to the hearing, I had already fixed the fence and sent ***************** email with a photo of the fix. The photo showed two fixed posts.5. ****** moved forward with the hearing anyway and fined me $50 claiming a third post at the back is leaning. Her original letter didn't specify which posts she wanted fixed.6. I received a letter (December 5th, 2023) written on November 28th, saying that FINES BEGIN before the letter was even written on November 14th at a rate of $50 per day, and threatening to put a lien on my house if I don't pay what accumulates today to $1000.I have lost all hopes in this company's reasonableness and am convinced that ****** is just out to harass me because I'm a Muslim. She had previously sent me a violation letter for having lights up for celebrating *******.PLEASE HELP ME! I'm reaching out to you for a resolution.

  Business Response

  Date: 02/15/2024

  Multiple letters with photos attached to each were sent to this homeowner to the address we had on record.
  10-12-2023 Hearing notice was sent to the address on record.  ****** emailed ************************ that he was responsible for providing the *** with his current mailing address and that the violation had been called to hearing.  10-13-2023 ************************ provided a new mailing address, and our records were updated.  ************************ was informed of the hearing and that the notice was mailed out the previous day to the address we had on record. 10-26-2023 *********************** informed someone in our office that the fence had been repaired.  Upon inspection ************************ had not repaired the entire fence which was included in the photos.10-31-2023 Hearing was held. ********* chose to charge $75 flat fine and $50 per day after 11-14-2023 that the fence was not repaired.  A hearing result letter was mailed the same day.
  Flat fines are charged to cover the cost the *** incurred due to sending multiple notices.  A total of $825 was charged to the account.  1-10-2024 ********* agreed to waive $675 of the fines charged, leaving $150 to be paid.
  The entire email string is attached as the one attached by ************************ had been altered to remove some of the correspondence. 
  The letter regarding the holiday lights was sent on 4-8-2022.  The *** has no way of knowing what religion is practiced in the home.  This homeowner notified ****** on 4-20-22 the reason for the lights.  An extension was granted until 5-15-22 to allow that season to conclude.  The violation was closed on 6-8-22.
  The *** portal allows homeowners to view all violation notices sent to them.  ************************ is registered for this portal. The homeowner could have logged in and viewed all letters mailed to him.  He was advised the violation was going to hearing on October 13.  If he did not receive the hearing notice he could have logged into the portal for the details, contacted ***********;or anyone in the office.  

   

   

  Customer Answer

  Date: 02/15/2024

  My rejection of Superior Assoc Management's (***'s) response is grounded in several crucial points, each supported by evidence:
  1. Despite *** being informed of the correct address on 10-13-2023, *** admitted to sending a hearing notice to the wrong address, failing to provide essential details about the hearing's time and location.
  2. *** neglected to send a new notice to the correct address after this revelation, and failed to mention the option of accessing notices through their portal. Their response email on 10-13-2023 lacks clarification on hearing details, reinforcing their disregard for proper notification.
  3. This failure to provide proper hearing notice violates Civil Code Section ****, which mandates written notification of hearing details at least ten days in advance. ***'s response email on 10-13-2023 fails to meet this legal requirement.
  4. ***'s claim that the fence fix was insufficient lacks specificity regarding which posts needed repair. Despite alleging inadequacy, they failed to inspect the fence between 10-26-2023 and 10-31-2023, the period when the fix was performed and the hearing took place.
  5. Accusations by *** of email alteration are refuted by evidence. Printing an email for relevance is not manipulation. ***'s subsequent email on 10-13-2023 lacks importance as the original notice was sent to the wrong address, proving their claim baseless.
  6. ***'s defense regarding religious holidays is debunked. Awareness of common holidays does not necessitate knowledge of residents' religious practices. Their response reflects unprofessionalism and potential bias, evident in their disregard for cultural sensitivity.
  7. In summary, ***'s responses demonstrate negligence, evasion of responsibility, and potential discriminatory attitudes, as evidenced by their own email correspondence.

  Please see attached detailed response for proof and further details.

  Business Response

  Date: 02/19/2024

  All procedures were followed accordingly.  All letters are sent to the mailing address we have on file at the time of mailing. Previous letters sent to this address were received. 
  The homeowner purchased a home in an HOA and like all homeowners must follow the CC&Rs, which includes maintaining the home and lot.  Even though the homeowner states the fence was repaired after the hearing was scheduled, but before the hearing, does not eliminate the possibility of fines being charged to the account.  We take our direction from the ***** of ********* in all instances.  We insist that ***************************** name be removed from all records of this complaint.  ************* manager will be speaking with the ***** concerning this matter. This homeowner is not being singled out in the slightest, he simply had a fence that was out of compliance and needed to repair said fence.  

• Initial Complaint

  Date:11/16/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since my wife and I moved in we had problems with the landscaping company EMI. We also have problems with our curb. Ive complained to EMI and to ***** at Superior Management and nothing. We moved in on March 28 2022 and I have been having problems ever since. Theres even a dangerous rod sticking out of the ground in the backyard that no one has done anything about. Im afraid someone will get hurt. Its hard to believe that companies pay people to do nothing. No integrity, no since of duty or caring about who pays them. Its a really sad shame that I have to go this far to even make an attempt to hopefully get something done.

  Business Response

  Date: 11/16/2023

  Good afternoon,

  We did hear from the homeowner regarding weeds coming up through the deck boards and that was addressed with the landscaper.  The trees are trimmed annually. The streets are privately owned by the THA.  We can ask the Board to take a look a the curbs and let us know what they would like to do regarding maintenance. The Board has been sent a list of maintenance items to review. The landscape crew has been asked to look for a metal rod in the owner's back yard and will report back to *****.

  Sincerely,

  ***************************

  Superior Association Management, LLC
  

  Customer Answer

  Date: 11/19/2023

   
  I am rejecting this response because: *** made several attempts, sent photos of the problems that Im having to *****. He came back with limited response to just a couple of items I had questions about and those havent even been resolved. This has been going on for quite awhile and not to at least say something about the problems tells me that Superior doesnt really care for $150 a month. 
  
  

  Business Response

  Date: 11/22/2023

  The landscaper advised that they will locate and remove the metal rod in the homeowner's back yard. We sent a request for information regarding the curb to the board and have yet to receive a response. Superior works at the direction of the *** Board.  Please understand that we can advise the board but we can not make decisions for the community. We will continue to work with the "*** Board" on any issues that arise in the community.

  The assessment pays all of the bills for the community.  Thank you,
  

• Initial Complaint

  Date:10/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have received several letters in 2021 about ************************* when my front yard had a handful of tall weeds. Now, there are extremely tall and unkempt weeds, behind my yard and on the *** owned property. So Superior Management is responsible for the weed maintenance. These weeds have been without maintenance since at least, April 2021, when we closed on the home. I have attempted to contact every manager at Superior Management with no resolution. I have to double email and contact a lawyer to get a response. Also, the customer service **** **** hung up on me and refused to provided the contact information I was asking for, which was a managers email address. Terrible service. I have contacted TrueHomes as well to let them know Superior Management is not a beneficial partner to home buyers.

  Business Response

  Date: 10/18/2022

   

  Originally sent to BBB 10.17.22
  

  There is an area to the rear of owners property that is a *********** easement.We have contacted *********** and True Homes regarding this area
  and the maintenance of the area multiple times since late in September when the owner initially contacted the community manager. In fact we had contacted them long before this owner's complaint.
  
  While we wish for immediate response from Duke, rarely does that happen.
  It is frustrating to us as well as we know we have to answer to irritated and frustrated homeowners. 
  
  Its unfortunate that this situation escalated to the level it did as we do try our best to handle homeowner
  complaints quickly, efficiently and without confusion.
  
  Four people in our office and our contacts at True Homes as well, are working diligently to remedy the maintenance of the area behind this owners
  home.The community manager, has spoken with the homeowner and her husband a few times
  including last week and the homeowner had a very friendly conversation with the community manager late last week
  after this complaint to the BBB was submitted. I have also emailed the owner, however,
  our community manager was handling the issue and had already taken action, so I yielded to him as he was very
  aware and knowledgeable of the situation and had communicated with the homeowners several times.
  
  The HOA is responsible for common area maintenance, however, when an area is deemed a *********** Easement, ***********
  is supposed to maintain it.
  
  We appreciate this homeowners concern and patience while we continue to handle this issue.
  
  I know the homeowner is aware that we are continuing to monitor the situation and will provide updates
  as we go. 

  UPDATE: 10.18.22 True Homes removed the silt fencing 10.17.22 and *********** has committed to maintaining the area, we are waiting for a date to provide the homeowner.