Business ProfileforElectricities of North Carolina, Inc.

The building is usually locked to customers to pay in person. They are inconsistent with their mailing customer bills. *** called numerous occasions to ask them to send me a bill and get my balance. They are extremely rude and have shamed me when asking for waved fees. Unethical monopoly. The website has glitches when trying to pay your bills. Customers are charged extra to have it turned back on and there is an extra fee for turning back on after 6 pm or on weekends. Make it difficult to pay, 60 days to shut off. I have had my electricity shut off for non payment when cold out and called to have it turning back on. Extra charges when it was already difficult to pay. I just called them at 11:45pm and left a message because attempting to pay before midnight over the phone to let them know that the phone pay service is down as well. When the recording asks me to confirm my account number and to press 2, nothing happens. I then tried to pay via website and the Bill *** option page will not generate. I left a voice mail in their after hours website which indicates that they have up to 24 to return the call.All of the telephone calls from Electricities come from random phone numbers and the last time they called and left a message me to warm me that my electricity would be turned off AFTER I had paid my bill. It was shut off and I had to start from scratch. I saved the screen shot of the time. Then they charged double. When I called to try to get the fee waved they said they would not since I was a repeat offender with having my electricity shut off due to late payments. (As if I am trying to get out of paying my bills- I am a teacher) They told me You should know that it need to be paid or it will be shut off. I will have to try to go call someone in the morning to try to catch them before they send someone out to shut off my electricity again and a 100% chance they will double charge me and most likely deny phone and website problems.