Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/19/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went to the dealer for an issue with transmission knocking on January 11th. The last maintenance (CVT - HCF2 trans oil was flushed) was done in November. So I waited about 2 hours then the advisor tells me the technician changed the fluid but they cannot figure out the problem,Can you leave the car over the weekend because the master tech is only here on Monday they charged me 473 dollars. I told them is there a loaner car advisor says I dont have one at the moment . How can I get to work on Monday if there is no loaner while my car is at the shop.I cant afford to leave my car and take the bus to work. I emailed Honda corporate but they return the email the next 2 days saying have you talked to the dealer . I tell them yes but the issue persists How come they dont know the issue when the tech took car and drove it. Feels like this company changed after moving to another ownership. since my car still has the issue.

• Initial Complaint

  Date:09/16/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a Honda Ridgeline from Honda of Huntersville on Monday, September 2nd. Before signing the purchase paperwork, the salesperson, *********************************, verified to us that there were two vehicle keys included with the purchase. After signing the paperwork and completing the purchase, ******* only provided us with one key. When we questioned him about the 2nd key, he assured us that he would get us a 2nd key to the vehicle, and offered to mail it to us. After repeated texts to ******* asking about the key, he refered us to the Sales Manager, *******************. Since then, we have attempted to contact ******************* to obtain this key seven times. After an initial extremely rude interaction with him on September 7th, ******************* did state that he had ordered a 2nd key to the vehicle for us since it had been promised by the salesperson, and that the key would be delivered to the dealership. Since then, however, he has refused to answer/return our many calls and messages on how and when we would receive this vehicle key. The service from this dealership after the sales purchase has been absolutely abysmal. At this point, we feel that this dealership's business practices are extremely deceptive.We would like follow up from the business with information on receiving this vehicle key.

  Business Response

  Date: 09/16/2024

  Spoke to the Huger's this afternoon and handled the issue. We have scheduled a time to program their new key. They are now satisfied.

  Customer Answer

  Date: 09/17/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

  Many thanks to the General Manager, *******************, for his help with this.

  
  Thank you. 

  
  

• Initial Complaint

  Date:08/28/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Two days ago, I suddenly received an "ACC Not Functioning Correctly" message in my Honda. Concerned, I went to the dealership where I had purchased the vehicle today Upon arrival, staff member informed me that the diagnostic fee would be $180 plus tax. If a part needed replacement, I would be charged for the part, but the diagnostic fee would be reduced to $90. They asked me to wait while they performed the inspection.Later, the same staff member informed me that the charge would be around $249 because they noticed that the radar had shifted and needed adjustment. When I asked if the $249 included the $90 diagnostic fee, as I was unsure whether any parts had been replaced, the staff member then stated that the total charge would be $349, which would cover everything. (It seemed as though $100 was added to the $249 discussion simply because I inquired about the $90 diagnostic fee.)When they later called to inform me that my vehicle was ready, I went to pay and was surprised to see that they were asking for $425. When I questioned why the amount was so high, they explained that a part disposal fee had been automatically added to the bill. I pointed out that no parts had been replaced, so the staff member consulted with the manager and removed the $45 fee, ultimately charging me $349 plus tax.I feel cheated by this experience. Upon reflection, it seems that the initial $249 charge likely consisted of the $180 diagnostic fee plus a $45 part disposal fee, even though no parts were replaced. However, the total charge should have been only $180 plus tax, as such a minor adjustment to the radar should have been covered under the diagnostic fee. While I understand $180 plus tax as a reasonable labor charge for this minor adjustment, the final total of $349.95 plus tax feels excessive and dishonest.I believe that charging $180 for the diagnostic fee would be fair, considering that not much work was done on my car. I would like to request a refund of $182.27,

  Business Response

  Date: 09/16/2024

  I cannot pull up any repair orders on this customer in our system.  It seems that according to email compliant filed on 8/28/24 he stated that he was there 2 days before which would have been on Monday, August 26.  I am not trying to make excuses for the dealership but I am sure it was a little crazy there that day since it was their 1^st day under new Ownership and on a new system.

   

  Since this was the 1^st day that the ****** ********** owned this dealership and I have no access to their records.

   

  If the customer will provide their vehicle information, Year, Model, and VIN then I can try and pull it up this way and see if I can find anything in Halls system related to this transaction.

   

  Thank you!

  Customer Answer

  Date: 09/17/2024

  I am rejecting this response because the business could not locate my account and has not resolved the issue. On the day of service, it was the first day under new management, and they couldn't find my old records, so they created a new profile. I received a feedback request at ****************** about my recent service. My car is a 2020 Honda Insight (black), which I purchased from this dealership in September 2020. The *** is *****************, and the license plate is "*****."
  In my original complaint, I mentioned the initial check was quoted at $180, with the promise of a half-credit if no parts needed replacement. When the technician inspected the vehicle, I was told no parts would be needed, and the total would be $249 (or something close to that). Since I was on the phone at the time, I asked for clarification. I was initially told $249 covered everything, but later the price was raised to $349. When I picked up the vehicle, the bill was over $400. When I questioned it, they mentioned an automatic part disposal fee of $45, even though no parts were replaced. After I insisted, they removed the $45 charge, bringing the total to $349 plus tax. I asked why it had increased from the original $249 quote, and they denied ever quoting that amount, insisting it had always been $349.
  It seems they charged me $180, added the $45 part disposal fee (which was later removed), plus tax, which would have totaled the original $249 quote. Since no parts were replaced, they should remove the $45 from the $180 charge as well, making my total bill only $180 plus tax. I should be refunded the excess amount I was charged.
  My question about the $90 credit does not justify adding additional charges without explanation. This situation has damaged my trust in the dealership.

• Initial Complaint

  Date:08/14/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June I called to put in a service request... I advised the customer service *** that my car was starting but slowly.... I was advised I needed to Drive to Hall Honda to have my car serviced. I made the appointment and when I arrived... I gave my keys to a *** and was checked in.... I waited 3 hours.... and decided to ask how much longer and was told that my car was not checked in.... I said what do you mean... and where is my car and keys.... *********** assistance said he would have someone bring my car out.... I left.... Next morning... my car would not start. I called AAA to come service my battery..... I was given a jump and battery was checked 6/26/2024....And I went out to Lyft and My brakes starting scrubbing .... so I went to ***** Tires and brakes on Park Rd..and had brakes put on, bought 2 tires and an alignment....$801 of services..... But I didn't do my oil and tire rotation with them. I called to have my car picked up With Hall Honda.... 7/15/2024 My car was picked up.... and service mechanic advised me I needed Brakes and a Battery... with my oil change and tire rotation..... I refused service and asked for my car to be returned to me.... Took my car Back to ***** on 7/17/2027.... they checked and backed Brakes were done.... and checked my battery. I was advised battery is good also... 7/19/2024 I drove with **** to VA and back.... and my car was fine. On 7/20/2024 my car would not start.... and was shooting out all these censors and had to call AAA for a jump.... ****** police... but they would not give me a police ***ort advised I needed to figure out who ******** with my car. Monday Morning.... car wont start... 7/22 ... a friend gave me a jump.... car drives just fine all day.... Next morning car wont start... called my aunt and she gave me a jump and I went to Hall Honda... Was speaking with my sales agent and Manager **** comes in.... I advised I did not feel safe in my car... and something needs to be done.. I was Told to Catch an *****

• Initial Complaint

  Date:02/20/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I have bought my new car (Honda CR V Hybrid Sport L) with Hall Honda Huntersville last year November. I had a great experience with sales person and sales manager. They got me a very good deal and I was happy. Next step in the process is finishing the paperworks. So once I finalized the deal, I had to work with this finance guy *****************, he added this service contract and submitted the application. And another thing he did was, he wrongly keyed the cars price in my application, he almost keyed $3000 less than the value mentioned in the paperwork from sales manager. I had him corrected this in the application and saved $3k for Hall Honda. But when I asked him to cancel my service contract, he was telling stories and still not yet resolved. I have been following up with him in email since November 2023 but no progress or response. I am very frustrated and I want this issue to be addressed as soon as possible. I dont want to put bad reviews under Hall Honda website yet as that will be bad for the organizations reputation so just submitting a complaint here. Please help me cancel this service contract. Thanks Tamil R

  Business Response

  Date: 02/20/2024

  We have sent him a cancellation form to be complete and we will process the paperwork.

• Initial Complaint

  Date:10/23/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car, a 2011 Honda Accord PX, light blue, sedan, 4 door, 4 cyclinder, to the dealership Hall Honda on ****************** in Huntersville, ** on October 14, 2023 for a transmission flush, (clean and replace fluid) instead they replaced the transmission fluid. The service advisor ************* stated the cost of service to be $249. To clarify the service I asked for, I asked my service advisor ************* on October 21st, 2023 if the car received a flush or replacement of fluid. He stated, "fluid was replaced".I notified the manager *************** by text and in person on October 21st, 2023 by text and in person. He stated, "oh, you never want to flush a transmission because particles get into the transmission." I didn't ask him for his opinion about what service I sought.I asked for a flush. I expect a flush.Prior to the appointment for this service, I asked the manager if there were any discounts and he stated "you are a loyal customer, I will give you a 10% discount".I paid for a transmission flush.With discount given the total paid is $215.29 debit card.I am asking for the service requested and paid for, a transmission flush which cleans it and fluid replaced without further delay.Thank you,***********************

• Initial Complaint

  Date:01/23/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I visited Hall Honda at Huntersville in the last week of December, 2022. I was interested in the 2023 CRV Sport Touring, and the sales person suggested I put down a deposit if I wanted them to hold the car for me, which was still being built at that point of time. The car was ready for delivery last week, and when I went in to discuss the final price, they made me take my deposit back just because the General Manager, ******************* was too egoistic to budge on the price, and got very aggressive while discussing it with me. They already overpriced the car and all I asked was to give the car to me for a fair price, which ultimately boiled down to $300 less than what they quoted. I put down a deposit 3 weeks in advance just to make sure they would hold the car for me - what they didn't tell me back then was that they assumed I was okay with the price they quoted, which is completely their fault. Nobody communicated this to me and on top of that, the General Manager acted like it was my fault. The very next day, they told me they're selling the car to another customer. This is just price gouging. I feel cheated because the car was reserved on my name, I was the one who paid a deposit and waited, but they got greedy for more money and sold it someone else. I think should compensate for my time, effort, and the mental stress I had to go through while talking to the General Manager by delivering the car I reserved immediately because I reserved the car and was in the list far earlier than the person they sold the car to.

  Business Response

  Date: 01/24/2023

  Thank you for reaching out to us; we apologize if you feel that you've had a less than positive experience at our dealership.  The price we presented you with was a fair price for the vehicle. After declining the first vehicle we then offered you another vehicle that is coming in February for the same price in which you declined as well. Again we apologize for any miscommunication. If we can be of further assistance please dont hesitate to reach out.  Thank you 
  
  *******************, General Manager
  Hall Honda Huntersville

  Customer Answer

  Date: 01/25/2023

   
  I am rejecting this response because: they never offered me a second vehicle for the same price, all they did during the discussion was try to give my deposit back. There was never a discussion about a second car coming in in February. It was I who called them multiple times after that for compensation and to get me a car as soon as possible but they told me I had to get in line again, which is a total waste of time with the kind of customer service they're providing. I don't trust in them anymore, and I doubt they'll deliver on what they promise.
  
  

  Business Response

  Date: 02/02/2023

  ************ pre-ordered a vehicle at a negotiated price from Hall Honda Huntersville and made a deposit to secure the vehicle.  When the vehicle arrived he was notified.  The dealership honored the negotiated price but ************ wanted to further negotiate the price to a lower amount.  The dealership would not do so and he decided not to purchase.  His deposit was immediately refunded.  When he decided not to purchase, the vehicle was sold to the next waiting customer. 

• Initial Complaint

  Date:01/03/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First, Id like to commend the astounding customer service provided by the customer care team at **********************. In no way does the blame belong to the staff members who correlated between myself and Hondas technicians and their management. I brought my 2010 Honda CRV in at the end of December 2021 due to brakes going spongy amongst other issues regarding the brake system such as noises and the car jerking when I came to a stop. I paid over $5,000 to get my entire brake system fixed, replaced, and bled. Around January or February of 2022 the brakes had gone spongy again, so I brought it back in. They did not charge me as this was just a follow up to making sure everything was okay. I assume they bled the system with the newly replaced master cylinder I had paid to have installed. I left the lot and everything seemed to be in working order. During this time I asked why the brakes were still faulty. They told me it could be the *** module needing replacement despite my sensory light not turning on. I was quoted a price of around $2000 to have my *** fixed if my brakes continued to go faulty. A few weeks later my brakes went spongy again but I was unable to make it back in until months later, also in part due to me to not having the money to pay at the time. They quoted me over $3000 to have my *** replaced and I left to get a second opinion at three different shops to have this issue resolved. They all said the same thing. The master cylinder I paid hefty money for was bad and not responding well. My *** module was fine. The saddest part was that I took my care to where I thought I would be taken care of by professionals only for them to give me a runaround of we dont know what could be wrong to them trying to bamboozle me with high prices and services that has not helped me. I understand needing to stay in business but this is a disservice and bad business play. I feel I am owed a refund or partial refund at least at this point for bad parts.

• Initial Complaint

  Date:07/21/2022

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  they didn't do the work that they said they did, it took 10 months to fix an issue and it still havinf some noise, very rude, unprofessional and they don't communicate

  Business Response

  Date: 07/21/2022

  Mrs. *** has brought her car in numerous times for a noise we replaced parts there was no charge to her for either labor or parts. There was items on Mrs. ***s multipoint inspection that needed to be addressed on her car which she approved she was upset that when she was given the multipoint inspection after vehicle was completed that those items were still on it. All the work that was approved was completed on the vehicle. Mrs. *** was given transportation free of charge every time her car was in for service. At no time was any of our employees rude to *************** all we did was try to address the issue she was having with her car. 

  Customer Answer

  Date: 07/21/2022

   
  Complaint: 17595513
  
  I am rejecting this response because:  i was only given a loaner once, the first once was dirty and smelled like smoke i return it with 18 hrs( the next day after i got after work), have pictures. I wasn't upset about the work they supposed had done i was upset how they was inconsient, never communicated like they should have and I dont know if the work was done, for the noise I still have noise that i recorded. Management never return calls to hear the reason why i was upset
  
  Sincerely,
  
  Moishantu Guy

  Business Response

  Date: 07/28/2022

  Mrs. *** brought in the car more than i1 time to get noise taken care of. If the noise is still there we will be more than happy to address it of course we will provide her with another loaner car free of charge.

  Customer Answer

  Date: 07/29/2022

   
  Complaint: 17595513
  
  I am rejecting this response because: I asked for upper management to contact me and this yet to have happen; it's more than the noise. I have valid complaints that need to be addressed and if I can't get an resolution from this then I will taken further action. My require is simple 
  
  Sincerely,
  
  Moishantu Guy