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Business Profile

Garbage Removal

Greenway Carting, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/08/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The trash company failed to pick up our trash because the driver failed to see that the cans were on the other side of the driveway. They were properly placed at the curb, but just on the other side than we normally put them. We called the company and asked if they can come pick up the trash and they said no and they would prorate a refund. The *** said they cannot pick up the trash and wed have to wait another week and was very dissolve and rude and said he could only refund us and refused to come pick our trash up this week. We want them to come back and pick up the trash tomorrow 4/9/25

    Business Response

    Date: 04/09/2025

    As previously explained, the drive cam clearly shows the equipment not being "out" where they are typically placed, as you mention, however in the early morning when it's dark the "new" placement is visually blocked from view.  (The attached picture is great, but the misrepresents circumstances our service provider experiences when he is there.) We expressed empathy as we attempted to understand the situation, listened to how you felt and offered a credit for the service, which you refused.

    We appreciate the time you took to make this complaint. It is unfortunate that you neglected to leave out the fact that you live on a dead-end gravel road and it was your husband who was disrespectful to our representative with his fowl language and aggressive manner. (All our calls are recorded, for just these situations.)

    Our attempt to resolve this matter appears to be unsatisfactory to you. That is unfortunate. Our service provider was there as contracted to service you and you changed the circumstances. Your provider as been notified of change if there is to be future service.

    Thank you


Greenway Carting, Inc. is BBB Accredited.

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