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Business Profile

Remodeling

Legacy Remodeling

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/24/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ***** offered his services and violated the terms and conditions. He never completely finished the work and addition to non-completion he left a large amount of damaged components to my home on satisfactory levels of work, completely ruined my staircase, left paint over the home and completed work over purchase materials and returned them for cash and then when I called him, he simply said dont worry about it take it off the tab he was unresponsive paint all over the home ruined half of my lawn by leaving plastic tarp on my lawn while painting my cabinets outside broke my patio staircases, and made a very poor attempt to repair him black material garbage all after he guaranteed me that he would completely satisfy his agreement and completed work and I over paid him the paint job on the house has streaks over the entire wall over shaded over paint it overspray overall he use cheap paint brushes in his lip all in the paint mind you I purchased paint that was $100 a gallon. It has turned in to a remodeling nightmare ***** of Legacy Remodeling of ************ ** is not qualified to offer a home remodeling service. Hes more of a handyman and likes the skill to completely execute, a professional level of job while charging professional level fees stay away from him I would say Im completely unsatisfied with the work he done. He also has tools of mine material of mine and equipment of mine things that I paid for. He has not returned he took, and has not responded to any of my attempts to get those things back. He is not skilled his crew quit on them. I found out after the job for failure to pay he completely left my home in a mess. I purchased my new stove in March and sat in my kitchen until July unplugged not used, and all he had to do was plug it in and tell me that it worked the entire time while my store was in the kitchen my family and I ate dinner out every night for months and they cost me thousands of dollars just to feed my family of six.

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