Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Sycamore Lodge has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforSycamore Lodge

    Campgrounds
    BBB accredited business

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    4 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 4/7/2016

    Years in Business: 25

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1059 Sycamore Ln, Jackson Springs, NC 27281-9140
    BBB File Opened:
    1/12/2016
    Years in Business:
    25
    Business Started:
    12/30/1998
    Business Incorporated:
    12/30/1998
    Accredited Since:
    4/7/2016
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Travel Resorts of North Carolina, LLC
    Business Management
    • Ms. Cassandra Rodgers, Customer Service Manager
    Contact Information

    Principal

    • Mr. Steven Baldelli, Managing Member

    Customer Contact

    • Mr. Steven Baldelli, Managing Member
    • Ms. Cassandra Rodgers, Customer Service Manager
    Additional Contact Information

    Phone Numbers

    Email Addresses

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/28/2022

    Complaint Type:
    Billing Issues
    Status:
    Answered
    On November 13, 2020, I went to this business with the intent of getting 21 free days of camping that were offered with the purchase of my new RV. They proceeded to do a tour of the campground and offer a sales pitch for a lifetime membership package. This sales pitch was highly predatory, offering a one-time-only sales price, and the salesperson making misleading claims, such as being able to cancel anytime after the loan is paid off. I was under the impression that I would be able to use the "Sycamore Lodge" campground for free anytime I wanted as long as I paid the yearly maintenance fee, and that I could use the other campgrounds offered at a flat member-only fee. Then, after I had paid off the loan for the membership, I could cancel the Sycamore Lodge membership, discontinuing the maintenance fees, and continue to use the membership for the remainder of the 30 years to camp around America at any of the partner campgrounds. This was not the case. The contract and the salesperson failed to mention that the "membership" is intended to be more like a mortgage and that they want to trap the member into a lifetime of maintenance fees. Being in the military at the time of signing the contract, it was my intent to purchase the lifetime membership and have it paid off by the time I got out of the service and begin to use it to travel around the country. I paid off the membership September 26, 2022 and requested to cancel the "Sycamore Lodge" membership via the company's website. I never heard back from them, so I sent an email directly. They responded saying I needed to schedule an appointment to discuss cancellation options, which confused me at the time. After the appointment, I was informed that the only way to cancel was to pay $4000+ to "buy out" the contract. This also confused me, since it was never mentioned in the contract or sales pitch. After the meeting I did a search on ************com and **********.io to discover that this happens to a lot of people.
    Read More

    Customer Reviews

    0 Customer Reviews

    What do you think? Be the first to review!

    How BBB Processes Complaints and Reviews

    Start a Review

    Local BBB

    BBB of Eastern Carolinas

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.